Usa4books Reviews 

373
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly affordable prices, the wide selection of books, and the exceptionally fast delivery times. Consumers highlight that the products always arrive in pristine condition, carefully wrapped, and match online descriptions perfectly. Many people also appreciate the regular communication and helpful tracking updates provided throughout the entire shipping process. However, some people mentioned experiencing frustrating delivery delays, lost packages, and shipments taking much longer than expected. Other reviewers noted that packaging was occasionally inadequate, leading to damaged items or missing storage boxes for complete sets.

What people talk about most

Product

Consumers find product satisfaction to be high, praising the fast shipping times and items arriving in... See more

Delivery service

Reviewers highlight great satisfaction with the delivery service, noting that books are generally shipped... See more

Order

Reviewers mention ambiguous feedback about order experiences, highlighting a split in customer satisfaction.... See more

Price

Clients share satisfaction regarding the price, highlighting that products are very affordable and cheaper... See more

Quality

Users describe positive interactions with quality, noting that books are generally great, as advertised, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sometimes when you buy online, you never hear from that company about shipping. You don't know when or if you will receive your order, you communicated with me regularly until my order arrived in a v... See more

Rated 5 out of 5 stars

These guys offered a hard to find book series, new condition as a set, for cheaper than other major retailers. The order arrived quickly and in mint condition. I'm very pleased and will use them again... See more

Rated 5 out of 5 stars

Great process. I found USA4Books by accident, and I’m happy I did. Their prices are better than others, and the product was shipped immediately and received in perfect condition.

Rated 5 out of 5 stars

The books came very quickly - within a few days or ordering, and arrived in great condition! My kids have been enjoying them, and I’d order from USA4books again.


Company details

  1. Books Wholesaler

Written by the company

USA 4 Books - The Peoples Book Store to Buy Discounted Books Online USA 4 Books is a High Discounted Bookstore where you can Buy Popular Books Online at low prices. There's a World of books to choose from such as: Children's Books, Range includes Baby Books (0-3), Books for Toddlers (3-5), Early Readers (5-7), Childrens Story books (7-11), Young Teens (11-14), Young Adults (14-16) and Childrens Educational Books. Our Adult Fiction Books, Range includes Classics Novels, Comic Books, Crime, Thriller, Mystery Novels, General Fiction, Horror, Romance, Science Fiction and War. Our Non-Fiction Range includes: Academic, Photography, Audio books, Business, Cook Books, Craft Books, Health and Fitness Books, Mind, Body, Spirit (Tarot). At USA 4 Books you will find the Best Children's Books to read from our bookstore. We are proud to continue to offer you competitively low prices since our opening. USA 4 Books’s journey started by selling educational books. We grew our business and expanded our range and have since grown into being a specialist in children’s book sets. We offer affordable and quality collection series. We are one of the biggest independent bookstores and provide services such as offering wholesale buying options to schools all over the world. We provide our customers with brand new book set collections and gift sets. We have an extensive range filled with bestsellers, classics, tasty cookbooks, children’s books, audio books, fiction and nonfiction. We’ve always got offers on and savings up to a whopping 80% off RRP. The best thing about USA 4 Books is the fact that we are majorly committed to providing our amazing and incredibly important customers with the highest-quality of service, that we deliver seamlessly and catered to customer’s particular needs. Need help? Don’t worry! Any questions or queries you incur as you browse our catalogue or shop our broad range of discounted affordable and quality book sets, can be easily sent to us via phone or email. We’ll promise to respond to your questions promptly and helpfully. We also provide 14 day returns so if you’re not happy, all you have to do is send it back to us and we’ll refund you in full. We always like to give back to our customers. Once we give you a promise, we won’t break it. If you’re happy, we’re happy. Join us on our next chapter in the world of USA 4 Books.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

373 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(373)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Eventually got book, no way to contact them

Ordered book. They billed my credit card and said they would notify me when it shipped. Two weeks later, nothing - only way to contact them is e-mail. E-mailed them, no response. No other way to reach them.
Three weeks after received message my book was being shipped. Received it around 4 weeks after ordering. Never heard back from e-mails. Book is in good shape, just very slow

September 15, 2024
Unprompted review
Rated 5 out of 5 stars

Happy customer!

SO happy you had the books in stock for my Grandson’s birthday! He will be very excited. Your website is effortless and the shipping was prompt with the order being perfect inside. Thank you!

August 28, 2024
Rated 5 out of 5 stars

Great job

Your customer service promptly answered my question. The books were in stock and shipped in a timely manner.

August 27, 2024
Rated 5 out of 5 stars

I ordered the wrong books

I ordered the wrong books, so I contacted them through email. They were able to stop the order from being shipped and refunded me my money the same day. I was so happy that I did not have to send it back and go through that while process.

August 12, 2024
Unprompted review
Rated 1 out of 5 stars

I wish I could give negative stars..

I wish I could give negative stars... because this place absolutely deserves it.
I ordered 2 items (set of technical bulletins & electrical diagrams).
After almost a month and 2 phone calls I received the first order..
BUT about 1/3rd of the pages were missing and there were random duplicates and triplicates of some sections scattered throughout.
I carefully determined what pages were missing and contacted Alex (the owner) by phone on 3 occasions over the following 2 weeks to request the missing pages. (I sent a detailed email with a list).
On the first call he said he was considering delegating the task and would do it. On the next call he just said he would try to get to it. On the 3 call (nearly 6 weeks after order placed) he finally just said he wouldn't do it.
When I asked for a refund he said I would have to ship back the "xeroxed" pages he had sent.
Each time I called and emailed I also asked when I could expect the 2nd item I ordered (electrical diagrams) and each time he said he would try to get to it.
Finally after almost 6 weeks he just said he can't fulfill that order at all.
I said to him that it would have been nice if he could have told me earlier so I could try to obtain the items elsewhere.
I had to file a claim with my credit card company to get a refund but I'll never get back the several hours spent organizing the mess of papers and time spent calling & emailing him with nothing to show for it.
Throughout, I was patient, kind and never angry with him (more baffled at the incompetence).
I'm not sure I could dream up a more woeful overall experience with a business... it's certainly ranks as the worst I've had in 5 decades.

August 12, 2024
Unprompted review
Rated 3 out of 5 stars

UPDATED -Missing 2/3 of my order. Terrible packaging.

I ordered 15 books. Nearly $200. It took forever for them to ship. When the package arrived, it was packaged so poorly the books are all bent up and the best part is, I’m missing TEN out of FIFTEEN books I ordered. If I could give less than one star I would.

Update - they did send me the rest of my books. Quickly and packaged much more appropriately so I’ll make it 3 stars

July 28, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look