Bitternbooks Reviews 

809
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, noting prompt order processing and efficient delivery times. Many people highlight the high quality of the products, particularly the books, which often arrive well-packaged and in pristine condition. Reviewers also appreciate the wide selection of books available, especially those of local interest, and find the ordering process easy and straightforward. Though some customers noted occasional issues with external delivery services, the overall sentiment regarding the company's own dispatch and packaging remains overwhelmingly positive.

What people talk about most

Delivery service

Customers consistently express satisfaction with the delivery service, frequently highlighting prompt and... See more

Product

Customers consistently note positive experiences with product, often praising the high quality and... See more

Order

Clients share positive opinions on order, highlighting the ease of the ordering process and prompt delivery.... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and speed. Customers... See more

Quality

People report positive experiences with quality, consistently noting that books arrive in good condition and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Swiftly delivered, safely packaged and with free postage as well. I usually pick one up from Jarrolds in Norwich but since they have given up their book department I was well pleased to buy one direc... See more

Rated 5 out of 5 stars

I contacted the company to say that I had not received my order, they immediately got back to me and said that they had checked with the post office who said that they had misplaced the item, Bitternb... See more

Rated 5 out of 5 stars

Excellent communication, the book i purchased arrived on time. I ordered 2 books by mistake, I contacted Bittern Books and they arranged for the book to be picked up (luckily their business is nearb... See more

Rated 5 out of 5 stars

The very excellent local Norfolk bookstore. Excellent choice of books, fast shipment. I especially want to highlight how high-quality packaging is - books were wrapped in an additional internal pap... See more


Company details

  1. Books Wholesaler

Written by the company

Distributor and wholesaler of local interest books and maps for the East of England


Contact info

4.9

Excellent

TrustScore 5 out of 5

809 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(809)

125 reviews in the last 12 months

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Rated 5 out of 5 stars

Norfolk Museums Service

We have worked with Bittern Books for a number of years now & the service from ordering to delivery is always excellent.

Steve works closely with us to source books on a wide variety historical & local subjects to ensure the Norfolk Museums Service visitor always has something relevant, fresh & informative, even succeeding with the most obscure requests!

Bittern Books are now our only supplier of local history books and long may it continue.

June 15, 2026
Rated 5 out of 5 stars

Excellent Customer Service

Excellent communication, the book i purchased arrived on time.
I ordered 2 books by mistake, I contacted Bittern Books and they arranged for the book to be picked up (luckily their business is nearby) and quickly refunded the payment.
This was all done very easily and very quickly. Excellent customer service.

May 21, 2026

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