Usay Compare Reviews 

25,408
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 4,060 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, patience, and ability to provide sound, unbiased advice without pressure. The service is frequently described as excellent, efficient, and straightforward, making the process of finding health insurance much easier for consumers. Many people appreciate the clear explanations and the personalized approach to finding suitable policies at competitive prices. Reviewers also highlight the positive user experience, noting that interactions are pleasant, and they feel well-informed and confident in their decisions. However, some people were dissatisfied with the customer service, mentioning issues with communication, lack of responsibility, and a feeling that the process was unnecessarily complicated.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, knowledge, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the excellent, friendly,... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the patience and knowledge... See more

Price

People report positive experiences with price, often finding very reasonable rates and affordable health... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as very good,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had taken some time in considering health insurance, but your customer services advisor was very patient and kept his cool. Very impressed with his knowledge of the market and therein the adv... See more

Company replied

Rated 5 out of 5 stars

We received excellent advice from Thomas Fox from Usay with regard to private medical insurance. Thomas took his time to listen to our requirements and then explained everything carefully. We did not... See more

Company replied

Rated 5 out of 5 stars

Just renewed with Usay for another year, once again Adam has come up trumps. He is responsible for us taking up health insurance in the first place and each year on renewal he provides a detailed and... See more

Company replied

Rated 5 out of 5 stars

Ive just agreed my family's private medical insurance with Usay with Richard Honeyboure. I could not recommend more, very simple process, Richard handled everything, was incredibly clear on options an... See more

Company replied


Company details

  1. Health Insurance Agency
  2. Income Protection Insurance Company
  3. Insurance Agency
  4. Insurance Broker
  5. Life Insurance Agency
  6. Term Life Insurance Provider Company

About Usay Compare

Written by the company

Usay Compare makes finding the right private health insurance easy. We compare thousands of medical insurance policies from the UK's leading insurers, including Aviva, Bupa, AXA, Vitality and more. We make it our mission to find you the most competi...
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Contact info

4.9

Excellent

TrustScore 5 out of 5

25K reviews

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4.9

All reviews

(25,408)

3,824 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. Charlie was very knowledgeable and understood my situation and requirements. All the T&C's were explained and my policy was taken up.

June 19, 2026
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Reply from Usay Compare

We're so glad to Charles provided excellent service and clarity regarding your policy. We appreciate your positive feedback!

Rated 5 out of 5 stars

Paul Williams did a good job of…

Paul Williams did a good job of advising on the options and explained the benefits of the cover. He wasn’t pushy and allowed me time to absorb the quote.

June 17, 2026
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Reply from Usay Compare

We're glad to hear Paul's advice was helpful and that you had ample time to consider your options. Thank you for your feedback!

Rated 4 out of 5 stars

Prompt and attentive

Prompt and attentive. Clear and concise. A small issue with the proposed supplier, although irritating, was resolved , but for a while it removed some of the shine.

June 19, 2026
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Reply from Usay Compare

We appreciate your feedback. We are glad we could resolve the supplier issue and thank you for your understanding.

Rated 5 out of 5 stars

From the far North

After enquiring, I received a call the next day from Denis. He went through the details in a clear and detailed manner giving options relevant to what I was looking for. Information was promptly emailed and queries dealt with the next day. I now have private health insurance thanks to Denis who made it an easy process.

June 20, 2026
Unprompted review
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Reply from Usay Compare

We are so pleased to hear about your positive experience with Denis. We're glad we could make the process easy for you. Thank you for your kind words!

Rated 5 out of 5 stars

Excellent Health Insurance Broker

We contacted Usay for advice on changing our Health Insurance provider and we were called back quickly by Trevor (L) who immediately put us at ease and asked in depth questions about the sort of personal cover we were seeking and after much discussion he came up with a plan that fitted us perfectly at a very competitive price. So far he has delivered everything he said, as we received the paperwork within a day. Excellent friendly and efficient service all round on his and Usay’s part. C&A

June 18, 2026
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Reply from Usay Compare

We're happy to hear that you had such a positive experience. It's great to know that we were able to provide a plan that fitted your needs perfectly at a competitive price. Thank you for sharing your feedback!

Rated 5 out of 5 stars

Kai was very approachable

Kai was very approachable, knowledgeable and helpful. His consideration and advice were superb. I would highly recommend him.

June 19, 2026
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Reply from Usay Compare

We appreciate your feedback. We're so glad to hear that Kai was approachable, knowledgeable, and helpful, and provided superb advice.

Rated 5 out of 5 stars

Very helpful and listened to my needs

Advisor sam really helpful and answered all my questions. Explained things very carefully and in language I could understand. Extremely patience and kind listen to what I wanted from insurance and found the right policy for me. Didn't try to oversell. Would recommend to anyone.

June 19, 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're delighted to know you found Sam to be helpful, patient, and that he found the right policy for you.

Rated 5 out of 5 stars

Superb experience

Expert was courteous, knowledgeable, and understanding of our needs. Solution suited our requirements extremely well

June 19, 2026
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Reply from Usay Compare

We appreciate your feedback. We're glad you found Joshua to be courteous, knowledgeable, and he understood your needs.

Rated 5 out of 5 stars

Easy to get the information I needed

Easy to get the information I needed, answered all questions I raised. Didn't feel.pressured to make a quick decision

June 12, 2026
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Reply from Usay Compare

We're so glad you easily received the information you needed and felt no pressure to make a quick decision.

Rated 5 out of 5 stars

Chat to Nick for best help

I spoke to someone called Nick who was helpful in his explanation of the service being provided. He was clear and answered all of my questions as well as getting in touch quickly after I requested more information online. Received the information pack regarding the choices I made over the phone in full detail too the next day. Good prices and the service provided was excellent.

June 18, 2026
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Reply from Usay Compare

We appreciate you sharing your positive experience. We're happy to hear that our service was clear and that Nick promptly provided the information you needed. Thank you for acknowledging our excellent service and good prices.

Rated 5 out of 5 stars

Amazing customer service

I was very well impressed.I've never used this company before.I don't really use middle people, but i'm plenty.Surprised and was very pleased with my quote.So now I have health insurance for my family and I. The person that was helping me was amazing.He made sure that I understood everything

June 18, 2026
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Reply from Usay Compare

We are so pleased to hear that you were impressed with our service, especially as a first-time user. We're glad we could help you secure health insurance for your family.

Rated 5 out of 5 stars

Very professional.

Very happy with the way I was dealt with. Everything explained in detail by a very knowledgeable company rep.

June 18, 2026
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Reply from Usay Compare

We're so glad to hear you were happy with our service and the detailed explanation of the cover provided by Ali.

Rated 5 out of 5 stars

Great Help

Good advise & very happy with my private medical insurance purchase

June 11, 2026
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Reply from Usay Compare

We're glad you're happy with your private medical insurance purchase. Thanks for your feedback!

Rated 5 out of 5 stars

Tailored service and the agent really…

Tailored service and the agent really listened to my individual needs. I was dubious about using a broker but I can honestly say the best deal was found and he got me a cheaper more inclusive package for my health insurance than I could find when doing individual searches. Thankyou!

June 11, 2026
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Reply from Usay Compare

We are so pleased to hear we exceeded your expectations and that Daniel found you a great health insurance package. Thank you for your kind words!

Rated 5 out of 5 stars

Highly Recommended!

The person I spoke to made the whole experience very easy to navigate. I told him what I wanted and what I was looking for and he streamlined all the possibilities and produced a competitive option. He was understanding and answered my questions effectively and in a clear way. There was no pressure to complete or buy the policy on offer, but I did. I was given plenty of time to process my options before making up my mind. I would highly recommend this service to others. Thanks

June 19, 2026
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Reply from Usay Compare

We appreciate you sharing your experience. We're happy to hear that you found the process easy to navigate and that Jake was able to provide a competitive option. It's great to know that you felt no pressure and had ample time to make your decision. Thank you for your recommendation!

Rated 5 out of 5 stars

Great customer care

We used Martyn R. and he was so helpful and patient from start to finish. He answered our enquiries, came up with tailored solutions and was really nice to communicate with. He went above and beyond to workaround our needs and we are really happy.

June 19, 2026
Unprompted review
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Reply from Usay Compare

We're so happy to hear that Martyn was helpful and patient, providing tailored solutions and excellent communication. Thank you for your kind words!

Rated 5 out of 5 stars

Peace of mind health insurance.…

It was good to talk to Lewis an expert in his job. He explained everything perfectly for me to understand. He advised me on which health insurance would be most suitable for me which made my decision easy. Thanks Lewis.

June 9, 2026
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Reply from Usay Compare

We're happy to hear that Lewis explained everything clearly and helped you choose the most suitable health insurance. We appreciate your feedback.

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