Usay Compare Reviews 

25,380
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 4,060 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, patience, and ability to provide sound, unbiased advice without pressure. The service is frequently described as excellent, efficient, and straightforward, making the process of finding health insurance much easier for consumers. Many people appreciate the clear explanations and the personalized approach to finding suitable policies at competitive prices. Reviewers also highlight the positive user experience, noting that interactions are pleasant, and they feel well-informed and confident in their decisions. However, some people were dissatisfied with the customer service, mentioning issues with communication, lack of responsibility, and a feeling that the process was unnecessarily complicated.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, knowledge, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the excellent, friendly,... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the patience and knowledge... See more

Price

People report positive experiences with price, often finding very reasonable rates and affordable health... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as very good,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had taken some time in considering health insurance, but your customer services advisor was very patient and kept his cool. Very impressed with his knowledge of the market and therein the adv... See more

Company replied

Rated 5 out of 5 stars

We received excellent advice from Thomas Fox from Usay with regard to private medical insurance. Thomas took his time to listen to our requirements and then explained everything carefully. We did not... See more

Company replied

Rated 5 out of 5 stars

Just renewed with Usay for another year, once again Adam has come up trumps. He is responsible for us taking up health insurance in the first place and each year on renewal he provides a detailed and... See more

Company replied

Rated 5 out of 5 stars

Ive just agreed my family's private medical insurance with Usay with Richard Honeyboure. I could not recommend more, very simple process, Richard handled everything, was incredibly clear on options an... See more

Company replied


Company details

  1. Health Insurance Agency
  2. Income Protection Insurance Company
  3. Insurance Agency
  4. Insurance Broker
  5. Life Insurance Agency
  6. Term Life Insurance Provider Company

About Usay Compare

Written by the company

Usay Compare makes finding the right private health insurance easy. We compare thousands of medical insurance policies from the UK's leading insurers, including Aviva, Bupa, AXA, Vitality and more. We make it our mission to find you the most competi...
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Contact info

4.9

Excellent

TrustScore 5 out of 5

25K reviews

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4.9

All reviews

(25,380)

3,797 reviews in the last 12 months

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Rated 5 out of 5 stars

Private Medical Insurance…

We received excellent advice from Thomas Fox from Usay with regard to private medical insurance. Thomas took his time to listen to our requirements and then explained everything carefully. We did not feel pressured at any stage and would highly recommend him and Usay.

June 8, 2026
Unprompted review
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Reply from Usay Compare

We're delighted to hear Thomas provided excellent advice and took the time to understand your needs. We appreciate your recommendation.

Rated 5 out of 5 stars

Excellent service

Excellent service. Fast and reliable, always called back on time. Saved all the grief of contacting and comparing multiple insurance companies which is always frustrating.

June 17, 2026
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Reply from Usay Compare

We're so glad our fast, reliable service made finding insurance easier for you. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Professional advice

Sam Bryan selected what he thought would be the best medical insurance for me. I didn't feel rushed or pressured and everything was explained to me professionally. This gave me the time to reflect on the different policies before deciding which one to go with. Many thanks Sam.

June 9, 2026
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Reply from Usay Compare

We're happy to hear that you felt supported while selecting your medical insurance. We appreciate you sharing your positive experience.

Rated 5 out of 5 stars

Used Matthew Davies today for my partner Vivienne lethbridge re her health insurance He was excellent and saved her over £3k with BUPA against the same insurer and cover Also he saved my brother Harve

Used Matthew Davies today for my partners health insurance He saved her over £3k for the same cover with BUPA. HE also saved me a similar amount earlier this year Have also recommended my brother Harvey Plant and his savings were of similar amount with Uswitch Matthew was very helpful and I will continue to recommend your company thank you Paul Plant

June 22, 2026
Unprompted review
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Reply from Usay Compare

We are so pleased to hear about the significant savings Matthew helped you and your family achieve. It is wonderful to know his assistance has been so valuable. Thank you for your kind recommendation!

Rated 5 out of 5 stars

Helpful guidance

Very helpful in guiding me through the options and providing the best cover/value

June 10, 2026
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Reply from Usay Compare

We are so pleased Lewis was able to guide you to the best cover and value. Thank you!

Rated 1 out of 5 stars

Robin Hood made a film out of this kind of behaviour

Had issues with my direct debit, Usay phoned me in May to say my insurance was cancelled in Feb, They said they would look into it and come back to me, which I agreed to. Without any phone call back they just took 4 lots of £90 out my account (£360) on the 12th of June. They had no right. I complained. They agreed to reimburse me and would phone me to discuss and then investigate my complaint. Its now 22nd June. I have not received my money back and no one has called me. Shocking behaviour to start followed by non existent customer service . How do these companies accept this kind of behaviour.

June 12, 2026
Unprompted review
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Reply from Usay Compare

We appreciate you bringing this to our attention. We are sorry to hear about the service you received and the impression it left. We have already logged a complaint and will review this internally to ensure our service aligns with expectations. Thank you for your feedback.

Rated 5 out of 5 stars

Put off by other brokers

Having been put off by other medical-insurance brokers, Usay's Brandon Beak worked hard to gain my confidence. He was friendly, professional, listened to my requirements, and answered my many questions, giving clear pros and cons for different options. I wouldn't hesitate to recommend him.

June 19, 2026
Unprompted review
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Reply from Usay Compare

We're delighted to hear Brandon gained your confidence and provided a friendly, professional experience. We appreciate your kind words about our team member's efforts in answering your questions and offering clear options.

Rated 5 out of 5 stars

Michael was brilliant made chosing…

Michael was brilliant made chosing health insurance clear ,precise and help me understand the cove fully.

June 12, 2026
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Reply from Usay Compare

We're so glad Michael made understanding your health insurance clear and comprehensive. Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

Jess was polite and easy to understand.

Jess was polite and easy to understand.
There was no rush and she helped me to decide which would be best for myself and my husband.

June 19, 2026
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Reply from Usay Compare

We appreciate your kind words. We are so pleased to hear Jessica was polite and helpful in assisting your decision.

Rated 5 out of 5 stars

Great service

Great service. Charlie was very knowledgeable and understood my situation and requirements. All the T&C's were explained and my policy was taken up.

June 19, 2026
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Reply from Usay Compare

We're so glad to Charles provided excellent service and clarity regarding your policy. We appreciate your positive feedback!

Rated 5 out of 5 stars

Paul Williams did a good job of…

Paul Williams did a good job of advising on the options and explained the benefits of the cover. He wasn’t pushy and allowed me time to absorb the quote.

June 17, 2026
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Reply from Usay Compare

We're glad to hear Paul's advice was helpful and that you had ample time to consider your options. Thank you for your feedback!

Rated 4 out of 5 stars

Prompt and attentive

Prompt and attentive. Clear and concise. A small issue with the proposed supplier, although irritating, was resolved , but for a while it removed some of the shine.

June 19, 2026
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Reply from Usay Compare

We appreciate your feedback. We are glad we could resolve the supplier issue and thank you for your understanding.

Rated 5 out of 5 stars

From the far North

After enquiring, I received a call the next day from Denis. He went through the details in a clear and detailed manner giving options relevant to what I was looking for. Information was promptly emailed and queries dealt with the next day. I now have private health insurance thanks to Denis who made it an easy process.

June 20, 2026
Unprompted review
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Reply from Usay Compare

We are so pleased to hear about your positive experience with Denis. We're glad we could make the process easy for you. Thank you for your kind words!

Rated 5 out of 5 stars

Excellent Health Insurance Broker

We contacted Usay for advice on changing our Health Insurance provider and we were called back quickly by Trevor (L) who immediately put us at ease and asked in depth questions about the sort of personal cover we were seeking and after much discussion he came up with a plan that fitted us perfectly at a very competitive price. So far he has delivered everything he said, as we received the paperwork within a day. Excellent friendly and efficient service all round on his and Usay’s part. C&A

June 18, 2026
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Reply from Usay Compare

We're happy to hear that you had such a positive experience. It's great to know that we were able to provide a plan that fitted your needs perfectly at a competitive price. Thank you for sharing your feedback!

Rated 5 out of 5 stars

Kai was very approachable

Kai was very approachable, knowledgeable and helpful. His consideration and advice were superb. I would highly recommend him.

June 19, 2026
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Reply from Usay Compare

We appreciate your feedback. We're so glad to hear that Kai was approachable, knowledgeable, and helpful, and provided superb advice.

Rated 5 out of 5 stars

Very helpful and listened to my needs

Advisor sam really helpful and answered all my questions. Explained things very carefully and in language I could understand. Extremely patience and kind listen to what I wanted from insurance and found the right policy for me. Didn't try to oversell. Would recommend to anyone.

June 19, 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're delighted to know you found Sam to be helpful, patient, and that he found the right policy for you.

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