USC Reviews 

I spent a week trying to place an order.
Nothing worked. When I finally contacted their customer service, I was told what I had already done (clean cache anc cookies, remove and readd the item, log in, log out, etc).
I also provided a step by step email with the issue and they did not understand and kept repeating the same things. It's like that you beed to beg them to spend your money here. Terrible!

Placed and paid for an order 2weeks ago that has never arrived. The site says the orders open and will be delivered but never has! They’ve taken my money and as far as I can see from trying, there’s no way of contacting them! Any help would be appreciated :)

Website wouldn’t let me order, I tried everything they suggested (though only one of the customer service advisors actually seemed to want to help) and then eventually they just gave up helping me.

Had this issue 2 years on the trot, so I just spend my money elsewhere now.

Snatched a few wee bargains again, quality g00ds, rapid delivery. Wrong size t-shirt sent - problem solved straight away.
Excellent again.

Always 5 stars ,

I have used USC for well over 15 years, not once had an issue. It up there as one of the best brands of all time

Really good service, very efficient. It would of been 5 stars if I didn't have to pay £4.99 to return the original item, as I have now paid an extra £15 in delivery and return charges

I’ll review once I receive my goods. It’s strange to ask for feedback when the delivery is yet to arrive. It’s like asking “Did you enjoy your lunch” before you have ordered from the menu. Sorry 🤷🏽‍♂️

I ordered a gift voucher on a Friday expecting it to be delivered the same day via email and it wasn’t. It said it would be delivered by the Monday and still nothing. Contacted web chat who offered to send it through and it came eventually. Shame I had to chase and the agent didn’t apologise

I ordered some clothes online and this cost £199. I used gift cards to purchase these as I receive a discount through my company.when I placed the order I didn't receive email confirmation which is odd, I did the usual and checked the junk folder etc and nothing. Upon recieving the order I noticed over half the order was missing , I assumed it would come in 2 parts as it was a fairly big order, but when I looked inside the receipt was there and it was 1/1. This is where the frustration began, their online chat team and absolutely shocking. You start off speaking to a virtual assistant which types less robotic than the actual agents. Non of them can explain why this has happened, they don't answer your questions and all give the same robotic answers. They then tell you that they have to end the chat to convert it into an email and then you do not receive an email response. To say this is a well known retailer their aftercare team is shocking and unprofessional.

saw an email advertising sales and i couldnt believe my look. some ralph lauren shoes for £35.

App is easy to navigate and easy on the eye to look at.

Really quick delivery and kept up to date really regularly.

Easy to browse , plenty of choice and good prices

Order was quickly dispatched and delivered in the promised timeframe. Ordered on Friday at 12:40 with express delivery. Received Saturday at 17:15. Great service. Thank you

My sliders didn't come in a box or protective bag so sliders have a mark on them

Picking the item was easy but the delivery was terrible. I paid £11,95 for next day delivery. I received an e-mail from dpd stating that delivery has been delayed. Can't see anything on compensation for late deliveries.

Ordered my trainers in early February now April and still not got them

Spot on every time. 🙂

I received my order in very good time and the item I ordered was of good quality at a good price

USC is my number one go to site for all my shopping needs. The ease of navigating, and quality and quantity of choices are available makes it easy to get everything I need in one place.