USC Reviews 

11,510
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 256 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention finding great bargains across a wide selection of popular designer clothing items. Many people genuinely appreciate the straightforward online ordering process and note that packages often arrive quickly. Shoppers regularly point out that ordered products consistently match website descriptions and arrive in good condition. Some reviewers were not happy with persistent delivery delays and unreliable courier services. A few other people also felt that paying return shipping charges was unfair when sizing proved inaccurate. Additionally, some consumers noted missing items or orders failing to arrive within the expected timeframe.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service, highlighting a split in... See more

Order

Reviewers mention ambiguous feedback about order experiences, highlighting a split in customer sentiment.... See more

Product

People report ambiguous experiences with product quality and sizing. While many customers praise the great... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly. On one hand, many... See more

Service

Consumers find service to be ambiguous, experiencing a wide split in opinions. While many reviewers report... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Best price for what I wanted anywhere online. Ordering process very easy and was kept informed at every process from paying for my item which I like. My only problem is that when I received my b... See more

Rated 3 out of 5 stars

RE: Aquascutum. I've used USC @ Fosse Park Leicester many times & always found their products of a high quality. However I have twice used them in the last week to purchase Aquascutum hoodies, I shoul... See more

Rated 3 out of 5 stars

I ordered a gift voucher on a Friday expecting it to be delivered the same day via email and it wasn’t. It said it would be delivered by the Monday and still nothing. Contacted web chat who offered to... See more

Rated 3 out of 5 stars

I ordered on 8th January and paid £11.99 for next day delivery. Latest delivery shown as 9th January. I eventually received my item on 10th January, the day after I needed it. I checked the website... See more


Company details

  1. Clothing Store
  2. Activewear Store
  3. Shoe Store
  4. Sportswear Store

About USC

Written by the company

Our mission is to surround ourselves with people who get it, and get us. We understand that the lines between high-end fashion and street wear have blurred and plan to bring together some of the world's most sought after brands to provide authentic experiences for friend collectives across the UK.

Customer Service Opening Hours


Monday to Friday 08:00 - 20:00
Saturday & Sunday 08:00 - 18:00

(All Times are GMT)

Contact us via Customer Care

Contact info

  • Unit A, Brook Park East, Meadow Lane, NG20 8RY, Shirebrook, United Kingdom

  • www.usc.co.uk

3.1

Average

TrustScore 3 out of 5

12K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(11,510)

251 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible service

Terrible service. The website kept looping on the payment section when trying to complete an order. Cleared. Cookies, changed browser, tried a different device and even different payment methods and nothing worked. Tried to get help from customer service who is simply slow and processing me through what feels like a automated process where nobody takes real ownership and I am forced to repeat myself. The worst type of service. I gave up.

March 23, 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy from *USC CO UK

Do not buy from *USC CO UK. I repeat - do NOT buy. USC sold me boxers that are not the original design and their website said nothing about a change in the design. I received the packages where all the boxers where in un sealed packages so I had NO way of knowing if they had been used/tried on by other customers. I did not even myself open ANY of the packages and wanted a return and refund as they where clearly not the model I wanted and thought I would get, they just referred to their policy of underwear is not refundable. I have NEVER EVER experienced SO POOR customer service and a total lack of responsibility. Not even the slightest accommodation for a different purchase or an offer to refund me everything except their raw costs for the materials. I will NEVER EVER EVER deal with USC CO UK AGAIN! Shame on you!

March 9, 2026
Unprompted review
Rated 1 out of 5 stars

Items never received

Items never received.
Not particularly helpful customer service.
Still no refund over a week later from my original complaint. And over 2 weeks since I placed the order so iv been down money.
Not happy.

March 11, 2026
Unprompted review
Rated 3 out of 5 stars

Never use online services again

RE: Aquascutum. I've used USC @ Fosse Park Leicester many times & always found their products of a high quality. However I have twice used them in the last week to purchase Aquascutum hoodies, I should of been once bitten & never ordered online (I won't again). The sizes are tremendously misleading & worse thing is it's cost me 4.99 each time to send them back, not my fault really was it! So you've lost 1* for the product being not as stated & 1* for the postage.

March 5, 2026
Unprompted review
Rated 1 out of 5 stars

Never again

What a joke first order off them and the last... Evri delivered it to the wrong address and usc expect me to find it they also want me to fill out a missing form for the items this is not my responsibility it's the senders.. I contacted evri and they told me to contact usc to file a claim.. So basically they keep the money and expect you to claim it back off the courier service... I bought the goods off usc not evri it was your choice to use evri your duty to sort it out... Don't pass the buck

February 18, 2026
Unprompted review

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