USC Reviews 

11,510
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 256 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention finding great bargains across a wide selection of popular designer clothing items. Many people genuinely appreciate the straightforward online ordering process and note that packages often arrive quickly. Shoppers regularly point out that ordered products consistently match website descriptions and arrive in good condition. Some reviewers were not happy with persistent delivery delays and unreliable courier services. A few other people also felt that paying return shipping charges was unfair when sizing proved inaccurate. Additionally, some consumers noted missing items or orders failing to arrive within the expected timeframe.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service, highlighting a split in... See more

Order

Reviewers mention ambiguous feedback about order experiences, highlighting a split in customer sentiment.... See more

Product

People report ambiguous experiences with product quality and sizing. While many customers praise the great... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly. On one hand, many... See more

Service

Consumers find service to be ambiguous, experiencing a wide split in opinions. While many reviewers report... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Best price for what I wanted anywhere online. Ordering process very easy and was kept informed at every process from paying for my item which I like. My only problem is that when I received my b... See more

Rated 3 out of 5 stars

RE: Aquascutum. I've used USC @ Fosse Park Leicester many times & always found their products of a high quality. However I have twice used them in the last week to purchase Aquascutum hoodies, I shoul... See more

Rated 3 out of 5 stars

I ordered a gift voucher on a Friday expecting it to be delivered the same day via email and it wasn’t. It said it would be delivered by the Monday and still nothing. Contacted web chat who offered to... See more

Rated 3 out of 5 stars

I ordered on 8th January and paid £11.99 for next day delivery. Latest delivery shown as 9th January. I eventually received my item on 10th January, the day after I needed it. I checked the website... See more


Company details

  1. Clothing Store
  2. Activewear Store
  3. Shoe Store
  4. Sportswear Store

About USC

Written by the company

Our mission is to surround ourselves with people who get it, and get us. We understand that the lines between high-end fashion and street wear have blurred and plan to bring together some of the world's most sought after brands to provide authentic experiences for friend collectives across the UK.

Customer Service Opening Hours


Monday to Friday 08:00 - 20:00
Saturday & Sunday 08:00 - 18:00

(All Times are GMT)

Contact us via Customer Care

Contact info

  • Unit A, Brook Park East, Meadow Lane, NG20 8RY, Shirebrook, United Kingdom

  • www.usc.co.uk

3.1

Average

TrustScore 3 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(11,510)

251 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Received parcel from Evri and out for…

Received parcel from Evri and out for the 5 items of clothing I ordered, I only received 2 as the packaging was opened and resealed. I am contacting USC tomorrow and will change the rating dependant on customer service however, currently not a good experience as I am missing £80 worth of clothing. (2 x hoodies and 1 x t shirt missing)

February 4, 2026
Unprompted review
Rated 4 out of 5 stars

Overall thoughts

Delivery was quite quick & the site is quite easy to navigate. I like this company however it works out really expensive when you add postage especially if you have to make a return. There is no option to return your items to a sports direct shop which is a negative- and again you have to pay for returns which adds on on £10 if you consider the postage for your items plus the cost of a return- it’s the extra costs that stop me from purchasing more items from this company which is a shame- especially if I’m trying to work out what size I need as my husband has lost a lot of weight

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

It went great

It went great - good price and very fast delivery. It could have been better if the shipping costs were lower, but it is what it is.

February 14, 2026
Unprompted review
Rated 1 out of 5 stars

Purchased a Hugo Boss long sleeve polo…

Purchased a Hugo Boss long sleeve polo top in 2 sizes to find the best fit. Tried them both on, kept one returned the other with no issues.
I wore the top once, washed it online with the attached instructions and the item has shrunk so much it no longer fits.
I raised a complaint and was asked to return the item.
They checked this on receipt, agreed that it had shrunk but claim they're not liable so returned the item.
Under the consumer rights act, as they admit the item is not fit for purpose (an item of clothing should be able to withstand washing surely?) they should refund the customer and take up the issue with the manufacturer if they wish.
Anyway, their warehouse says no and can apparently dismiss the consumer rights act.

January 29, 2026
Unprompted review

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