I am extremely happy that I joined the USCCA Family. Since I’ve become a member every interaction with someone from the USCCA Team has been outstanding. They truly care about me, my family, and that I... See more
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I am now a gun owner and have a full respect for Delta Defense's approach. It is not for the wild and wooly crowd that holds onto views that can be dangerous to others. It is common sense and... See more
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I had a couple questions I wanted to ask USCCA about some membership issues. The phone was answered promptly by Teresa who was just a joy to visit with. She was also very knowledgeable about USCCA a... See more
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Representatives are friendly, courteous, and professional from the moment they answer the phone. Their response is fast and they make sure they understand and address the reason for your call. This co... See more
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Company details
Written by the company
The U.S. Concealed Carry Association (USCCA) is an association of responsible armed Americans whose members get exceptional self-defense education, lifesaving training and self-defense liability insurance, preparing them for the before, during and after of a lawful act of self-defense. The USCCA is the largest, fastest-growing self-defense association dedicated to responsible gun owners.
Contact info
1000 Freedom Way, 53095, West Bend, United States
- 1-877-677-1919
- support@uscca.com
- www.usconcealedcarry.com
4.6
Excellent
125 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Great value for real security
I have had several contacts with their service. Professional, prompt and courteous attention to
any question. I felt as though I asked a friend for assistance.
In addition, their products are extremely well made.
October 13, 2024
Unprompted review
Reply from USCCA
Thank you so much for your kind feedback, Terry! We're glad to hear that every interaction you've had with our service has been professional, prompt, and courteous. It’s wonderful to know that you felt like you were reaching out to a friend for assistance—that’s exactly the kind of experience we aim to provide. We’re also happy to hear that you’re enjoying the quality of our products. If you ever need anything, we’re here for you!
Your service agent was very…
Your service agent was very knowledgeable, professional & courteous. Your company provides me with the insurance of knowing you have my back if I ever have to use my weapon to save me or my family. I've been a member since Oct 2012. Best insurance policy I have.
October 10, 2024
Unprompted review
Reply from USCCA
Thank you so much for your feedback and for being a loyal member since 2012, Stan! We're glad our advisor provided knowledgeable, professional, and courteous support. It means a lot to us that you feel confident knowing we have your back if you ever need to defend yourself or your family. We're here for you whenever you need us!
Had them for a year and specifically…
*update* - below original review!
Had them for a year and specifically said not to renew. They still auto renewed me and then charged me for a few days of service that they specifically went against my request and renewed.
I would be careful of anyone that auto renews. There are other companies out there a lot cheaper and really work with people.
Then does not let you submit a review unless you consent to there using your photo.
*Update*
I wanted to add an update because I feel it is important to know and understand the people we are working with. Yesterday USCCA reached out to me and was concerned about my experience.
I was grateful that they took the time to hear me and to understand my point. We also learned a few things yesterday. They do send out reminders that you will be auto renewed, but they had my email wrong. So if you are not receiving their emails check with them that your email is correct. You can ask to not be renewed but if you sign up from a class and not online you must reach out to them because the class people do not input the information and if it is not relayed properly you will be the one that gets hurt.
I originally gave them one star review because I was disappointed and assumed they just wanted the money and did not care. But I had changed it and left my initial review. They did not ask me to change this, I felt it was important to let others know, they do care. I will probably sign back up when finances are a little bit better for me.
October 8, 2024
Unprompted review
Reply from USCCA
Thank you for sharing your feedback, Corey. We truly apologize for the inconvenience caused by your membership auto-renewing against your request. As we discussed during our phone call, we have processed the refund for the unused portion of your membership, and we have made sure your account is updated to prevent this from happening again.
We take your concerns seriously, and we are continuously working to improve our processes based on feedback like yours. Regarding the photo consent, I want to clarify that submitting a review does not require agreeing to photo use, and I’ll make sure to pass along your feedback to our team to ensure this is clear for future reviews.
If there’s anything more we can do for you, please don’t hesitate to reach out. We appreciate your time and thank you again for giving us the opportunity to make things right.
I haven't been a member for over 9…
I haven't been a member for over 9 years and I couldn't come up with one complaint. I called in today spoke to Jessica and she was awesome every time I've had to call, because I'm trying to order something or to get something they have been awesome. Fortunately, I've never had to use the services. Thank God on that, but this is one awesome company. I would definitely recommend
October 7, 2024
Unprompted review
Reply from USCCA
Thank you for being a loyal member for over 9 years, Donald! We’re glad to hear that your experiences with us have always been positive, and it’s great to know that Jessica provided awesome service during your recent call. Your recommendation means a lot to us—thank you for your trust and kind words!
Great business and amazing service to…
Great business and amazing service to the community. Not just insurance, but education and knowing that this company has your back in so many ways..
October 4, 2024
Unprompted review
Reply from USCCA
Thank you for your thoughtful review, Robert! We’re happy to hear that you appreciate the education and training we provide alongside the self-defense liability insurance. It’s important to us that our members feel confident and backed in every way possible. Your kind words mean a lot to us!
Love one on one conversation about…
Love one on one conversation about traveling across country with my gun and what states offer reciprocating laws and what ones do not.
September 15, 2024
Unprompted review
Reply from USCCA
Thank you for your review, Brad! We're happy to hear that you’re enjoying the 1:1 discussions with us, especially the deep dives into reciprocity laws. We look forward to continuing to provide this service and supporting your growth.
Customer Care
Very professional, courteous, knowledgeable and truly caring.
September 26, 2024
Unprompted review
Reply from USCCA
Thank you for the kind words, Dwight! We're glad to know that our team's professionalism and care made a positive impact on your experience. We appreciate your support!
CARBINE FUNDAMENTALS COURSE
My recently completed AR-15 Fundamentals course was assembled with knowledgeable experienced instructors, well designed and thorough curriculum, very safe learning environment and a small student to instructor ratio. All these elements led to a rewarding learning experience furthering my road to firearm competence and safety with my semi-automatic rifle. I highly recommend this USCCA sanctioned course presented by Liberty Fire Arms LLC.
September 13, 2024
Unprompted review
Reply from USCCA
Thank you for sharing about your experience with the AR-15 course! We were excited to launch that course when it came out, and happy to hear when our instructors provide an excellent experience to their students.
We hope you enjoy some of our other curriculum offerings you choose to take, as well as the instructor(s) teaching!
Pleased member
I've been a member for a short period of time but so far I'm impressed. The wealth of information and resources seems endless. Only had reason to contact them one time and the experience was totally pleasant further solidifying my favorable opinion of their service.
September 16, 2024
Unprompted review
Reply from USCCA
Thank you for your review, Larry! We're grateful to have you as a member of the USCCA family. We're thrilled to hear that you've been impressed with the wealth of information and resources available. We're also pleased to know that your interaction with us was positive. Your support means a lot to us, and we're committed to continuing to provide excellent service.
USCCA is an amazing organization.
USCCA has an amazing training program for instructors. Its monthly periodical has very informative articles. Its books and videos are very well published, and provide very practical and positive messages. Their employees are very knowledgable, professional and are a pleasure to speak to. Great service. A must for all firearms owners and those who CCW.
September 5, 2024
Unprompted review
Reply from USCCA
Thank you for your wonderful review, Bill! We're thrilled to hear that you find our training program, publications, and team to be top-notch. We strive to offer valuable resources and excellent service for all firearms owners and those who carry concealed. Your positive feedback means a lot to us, and we are happy to have you in the USCCA family! If you ever need further assistance or have additional comments, please feel free to reach out.
Had a great talk with a rep a week…
Had a great talk with a rep a week befor going to hand gun class's. I was very nice and covered things I needed to know up front.
August 25, 2024
Unprompted review
Reply from USCCA
We’re glad that we were able to provide you with as much information as needed, prior to your class, Alfred. We hope that you had an even better experience in your class, and that you walked away feeling more confident in your ability to protect yourself. We are honored to have you as a part of the USCCA family and look forward to serving you more in the future. Don’t hesitate to reach out if you have any questions for us.
Reliable, REAL PEOPLE, Professional, YES! USCCA is always there 24/7
Reliable websites & trustworthy “word of mouth” friends made my decision easier. However, USCCA impressed me by going above & beyond even my expectations
September 2, 2024
Unprompted review
Reply from USCCA
Thank you so much for sharing and for being a member! We strive to provide the best membership experience and customer service possible, so it is always heartwarming to hear when we live up to that.
Please feel free to reach out at any time if questions come up or if you need assistance with anything, and we look forward to you remaining a valued part of the USCCA member family!
Excellent Customer Service
I had an issue with a magazine and when I called to explain about it the person was friendly, courteous and incredibly happy to help with my concern. Professionalism all the way.
August 22, 2024
Unprompted review
Reply from USCCA
Thank you for being a member and for your kind words about our Customer Engagement teams. We are happy to hear that the magazine issue was resolved quickly and with the high degree of professionalism we strive to provide each and every time!
Please do not hesitate to reach out if other questions or concerns arise, and thank you for being a part of the USCCA member family!
Cancelled in less than a year, but refused a refund
Update:
A rep reached out to me by email within 24 hours of this post. I'll get a full refund; the previous two months credited to my card, and the balance in a check that will be mailed to me.
I stand by my original review, and will let it stand as a warning to anyone else who may decide to cancel their USCCA membership. However, I will upgrade my rating as USCCA otherwise provided me with a good experience. My only issue with them was the "gotchas" when I cancelled my membership.
Original review:
After being a USCCA customer for 10 months, I called to cancel my membership. The phone rep was polite and offered me the option of a less expensive plan, but I declined. She informed me I was still covered for the rest of the current payment period.
After my paid up time elapsed, I didn't see a refund so emailed to inquire. I was told that because I didn't request a refund when I cancelled, the only refund would be for the last month.
This seems deceptive, and I'm very upset that because I didn't use the exact verbiage in the so-called "Bulletproof Guarantee", I'm not being refunded the entire amount of my dues. Now I understand why the phone agent was so helpful; she was steering me away from invoking the only magic words that would merit a refund.
July 17, 2024
Unprompted review
Reply from USCCA
We are sorry to hear that you canceled your membership, Lee, and that you did not have a good experience doing so.
The intent behind specifically requesting the “365 Day Bulletproof Guarantee” or a full refund is not to deceive or have a ‘gotcha’ moment with members, but rather to ensure their membership ends when the member intends it to. With that said, I am glad to hear we were able to correct this with you and process the refund you intended.
If you have any other questions that arise, or wish to give USCCA membership a try again in the future, we are always here and happy to assist!
Great organization
Great organization! Tons of resources for new members as well as the inexperienced and advanced alike. Will be recommending to family and friends.
June 15, 2024
Unprompted review
Reply from USCCA
Thank you for your support! We’re honored to have you as a part of the USCCA family and love seeing you get value from the education and training resources. It is greatly appreciated that you recommend us to your friends and family, and we will be sure to serve them just as well as we serve you.
First class customer service
First class customer service. More companies would do well to follow this model!
July 3, 2024
Unprompted review
Reply from USCCA
Thank you for your kind words, Eric! We strive to deliver outstanding service and we will continue to aim to exceed your expectations!
After I read about the Colie and Giles…
After I read about the Colie and Giles cases I'm not putting my freedom in the hands of Insurance companies, Juries make the decision of quilt or innocence not insurance companies, canceled a few days ago. the rep wouldn't listen to me just kept droning on about why I should stay really? so you people can bail on me if something happens? no thanks........ stay away.
June 28, 2024
Unprompted review
Reply from USCCA
We are very sorry to hear about your decision to cancel your membership, Joseph. Unfortunately, there has been a lot of misleading and false information circulating about those two cases specifically, as well as about our membership benefits in general.
We remain committed to educating and training responsibly armed Americans and providing access to the self-defense liability insurance policy that the USCCA has purchased. The insurance company is contractually required to provide coverage so long as you can, in good faith, assert self-defense as a justification under the law, so there is no "picking and choosing" involved.
We would be more than happy to address any specific questions or concerns you have about those cases or any other aspects of membership benefits. Please feel free to reach out to discuss them further!
Excellent source for firearm knowledge etc
Excellent source for new, and present firearm Owners! USCCA is a must for firearm Owners. The amount of information, training, and current news etc is Excellent!
June 17, 2024
Unprompted review
Reply from USCCA
John, thank you for your fantastic review! We're pleased to hear that you find the USCCA to be an excellent resource for both new and experienced firearm owners. Our goal is to provide comprehensive information, training, and current news to support our members, and we're glad that you appreciate our efforts. Thank you for being a valued member, and we look forward to continuing to serve you!
Comment and Friendly Support
I am a USCCA Instructor. Occasionally I need help with the on-line content of my courses and publishing. Each time I've called Tech Support, it was a pleasant of productive exchange. Without exception the technician quickly identified the cause of the issue and promptly resolved the matter.
In the interest of honest disclosure, 99% of my problems are self created. Nonetheless, each interaction was respectful - even though I was the cause. What strikes me the most is how genuinely friendly the techs are. You can't fake that level of enthusiasm.
June 10, 2024
Unprompted review
Reply from USCCA
Thank you so much for your wonderful review and for being an active USCCA Certified Instructor! We are glad to hear about your positive experiences with our Customer Engagement team. It is great to know that they were able to quickly identify and resolve the issues you encountered with your course content and publishing.
We truly appreciate your honesty, and it's heartening to hear that our team handled each interaction with respect and genuine friendliness. We strive to provide the best support possible, and your kind words reinforce the hard work and enthusiasm our advisors put into their roles.
If you ever need further assistance, please don’t hesitate to reach out. We’re always here to help.
Thank you once again for your support and for being a valued USCCA Instructor.
Change of levels. I was going to cancel due to the cost…
I was going to cancel due to the cost of the platinum level and while talking with Nathan, he asked if I would be interested in dropping down to the gold level. He took the time to explain the differences between the platinum and gold levels and I decided to go with the gold level.
June 8, 2024
Unprompted review
Reply from USCCA
Thank you for sharing your experience with us, Greg, and for being a part of the USCCA family! We’re delighted to hear that Nathan was able to assist you in finding a plan that suits your needs. Our goal is to ensure you receive the best value and service, and we’re glad Nathan took the time to explain the differences between the platinum and gold levels.
Your feedback is very important to us, and we’re pleased that you chose to continue your membership with our gold level. If you have any further questions or need additional assistance, please don’t hesitate to reach out. We’re always here to help.
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