Usio Energy Reviews 

Switch went smoothly. Good email communication. Lisa has been so helpful dealing with queries quickly and efficiently. Meter readings easy to enter. Reminders are sent when these are due, making it easier to keep track of usage and billing. No problem changing direct debit amounts to avoid large credit building up. Happy with service and pricing.

Great company and prices, highly recommend and helpfull staff! Excellent service!!

Very good and prompt customer service from Paul calling me to make sure everything is ok.
One issue is with their Website There is something unintuitive about the page where you have to substitute your own reading over the top of that shown to you and I'm just doing it wrong, somehow my brain tells me to just copy the number shown! It would be better if you could type the correct reading into a blank box whilst still being able to see the previous one?

I switched to Usio from another provider and everything went smoothly. I have since called Usio twice and the issues have been resolved quickly.

Switched to Usio Energy, first phone call for a query answered in under 5 mins, great thanks for the help Sophie Konarbajeva 5 star service.

Excellent Customer Service when you need it which is the benchmark of any company.

The Usio Energy support team, especially the wonderful Lisa, go out of their way to answer any questions about the services they provide and do so in a prompt and professional manner.

Your left with the feeling that as a customer you are actually important to them, something that you don't get with a lot of the larger and less personal companies in the energy sector.

Would highly recommend Usio.

Just joined Usio after being with major suppliers in the post & this is by far the best experience I've had so far with any supplier. Ok it's early days yet but so far I'm very pleased. Here's hoping for a long relationship

Great service really quick to get back to you when you send a email. Great online acvount info. No problems with this company

I selected Usio as my new energy provider six months ago based on their very competitive rates and the fact that they support smart meters - which they would be installing for free. These smart meters have yet to be installed. Two seperate installation appointments were scheduled, and despite multiple confirmations being made, I was stood up on both occasions. For me this is unacceptable to mislead a paying customer and have them wait at home all day for nothing. On the second appointment I even called late afternoon to complain that I have waited home all day and now one had turned up yet and was told they are on their way now you are the last appointment of the day. No need to lie Usio make an appointment you can actually keep, then keep it. Can not recommend to anybody based on my experience - extremely disappointed.

Spoke to Paul who was very helpful. He explained the switching procedure and told me I might be asked for meter readings more than once during and after the change-over. However, the hope is Usio will be able to read our existing Smart Meter when the account is up and running. This is the first time we have switched electric suppliers, so a little nervous, but the saving through Usio was too good to miss.

Been using USIO for about three months now. No problems whatsoever. Nice, simple website. Quick response. Good information flow. Just had smart meters fitted today, quick and efficient. What more can I say. Tariff is probably as low as I can get it anywhere - with confidence that is. Keep it up USIO

Had trouble getting through on the phone but overall a good service

Excellent switch and fitting of smart meters, would highly recommend as a new customer. Customer service on the phone is excellent too!

Very happy I joined Usio, switch was smooth, meter was installed with no issues and the App is great.

Very happy I switched to Usio for dual fuel!!
I've had a lovely call with Usio today about installing smart meters. Very reassuring. Every time I've called Usio (not often), I always get put through quickly and speak to a normal person almost straight away. Not lots of computerised options, just straight-forward stuff. I'm hoping my overall bill this year will be lower too - compared to nPower who were a pain. I'll know in 6 months.

5 star customer service

We had three missed smart meter installations, yes three….

The installs are booked through a third party “Access Install” and the issue is theirs not Usios’. I know the issue is the installers as I spoke with them on the phone and received an email from them admitting as much.

Obviously, I made a formal complaint to Usio about this.

The reason for the 5 star review is the way Usio dealt with the fall out of this catastrophe.

We received compensation for each missed appointment directly from Usio, plus an additional good will gesture.

We received a sincere apology from Usio even though the fault lay with their installer and not directly with Usio.

Usio have at our request now moved us onto a cheaper non-smart metered tariff as we are not going to chance another missed appointment!

Usio have reduced our DD to account for the tariff change.

Therefore, if you are a new Usio customer be very wary of a smart meter installation booking with Access Install or even better refuse to accept an appointment made via them.

USIO customer service however has been brilliant and cannot be faulted.

What a joke !! So I’m very sympathetic towards companies as such who are new as you would expect some teething problems. What I don’t expect are rude advisors who don’t allow you to speak and/or accept responsibility for mistakes. This guy was seriously rude and disrespectful throughout. Patronising and stuck up. What a disgraceful journey to go through. No empathy or consideration for customers in fact they could not trace and correspondence they have sent to me via their systems yet I have received in excess of 14 emails to which the response was could you show us as they made out I was lying about it... seriously avoid these guys they are beyond poor.... I was left as if this issue was my fault I cancelled my policy and they now claim they have no record of this... pathetic I’m reporting them to ofgem.

Much cheaper than British Gas- communication during switchover was a bit sparse though

Literally cut my electricity bill by £58 a month switching from Eon to USIO. So far any queries or changes to my details have been completed within a matter of hours. Good support so far, very - very good pricing.