Usio Energy Reviews 

Been with them for two months...so far so good. Great value fixed tariff and no problems with service to date.

Appalling....firstly when I originally registered they got my address wrong, and it took days to change it. Now, after a month it turns out they didn't do the switch correctly, and as such I was being charged by my old supplier as well as Usio. I've given up and cancelled my account.....which is a pity as I love the principle and the prices look great, but they really need to sort out their systems as they come across as completely incompetent. The people on the end of the phone are nice enough, but sadly things just seem to be badly run.

Usio Appointment No Show
Stayed home 8am-12noon, for Usio appointment - They didn’t turn up. I’m a new customer (waiting for my Smart meter), first impressions count - this is a bad first impression.

Small company, limited support from customer services, but cheep deal.

I usually change suppliers every year and prefer to give small companys my custom. 2 months in and Usio is proving to be an excellent choice with great value and no problems.

The young company looked interesting and promised a good service, so we changed to them. Two and a half months later we still wait for our smart meter. The submission of meter readings does not work (neither through the website, nor through email). Despite having been in repeated contact, supplying correct readings, we keep getting bills with "estimated" readings which are much too high. Unsatisfactory, expensive, time-consuming!

I’ve been with Usio now for a month and so far so good. Always been really helpful when I’ve called and really enjoyed the chats!

Just waiting for my new smart meter :)

Keep up the good service please!

I have been with USIO for over three months now and I have to say that initially their customer service was brilliant. Lately it has not been that great - difficult to get through and no replies to my phone calling re the bill. I hope they have not become victim of their own success and have grown too fast. My issue however is that their billing system is incomprehensible. I just sat for more than an hour to understand the latest bill and I have not succeeded!! They should better work with their customers to structure the bill so the costs become more transparent.

Since I placed the review I already received a call back from Paul and he was very understandable and took on board my feedback re the billing. He promised to look into it with their Finance Team with the aim to make it more comprehensible.

Brilliant company!!!! Best customer service I've come across in ages. Two other companies messed up and usio pout it all right as quickly as they could, and a real person kept me up to date all the way. So so pleased to be with them.

The switch from my old supplier due on 1st April went smoothly though I took the precaution of sending both parties the meter readings. The smart meters were not installed till the 19th April but this was executed in an efficient manner within a 3 hour time slot .Unfortunately, IHD's (in-house display tablets are not available yet and my old smart phone had to be replaced with a newer model with a later version of Android operating system in order to down-load the Usio Ap. which as yet does not provide the facility for automatic transmission of meter readings. The Usio Ap .is a useful tool for monitoring energy usage and no doubt will become more sophisticated when upgrades are made to the smart meters. As for customer service, every effort has been made to respond to my queries by e-mail and by phone so no complaints there!

Switched to this company a few weeks ago..they were quick to set up a direct debit to take my money...but i have had no contact except 1 email in reply to the several i sent myself askin for meter serial no....usio have now taken my 92 pounds but still havent been in touch for a meter reading!!! No one replys to my messages...no one answers the phone!!! Leave messages over the phone...no response!!! Do you have any staff at your company...????
Joanne in Leeds

Paul in customer services was brilliant but the Tech stuff is a bit dodgy! I am a new customer and was asked by email for a meter reading but when I tried to log into the portal via that email and via the website it said I hadn’t registered (although I had) and asked me to register again. They said my email was not recorded (although they emailed me the reading request using it) Obviously the system wouldn’t let me reregister so I was stuck. After 40 mins I eventually managed to access my portal via original set up email but there was nowhere to leave a reading. I rang the help line but was experiencing high volume of customers so couldn’t speak to me. I Rang back 2hours later and spoke to Paul who was really helpful. He took my reading and said he would try to find out why I could only access my account. He thought I couldn’t leave a reading when I eventually accessed the portal because I had been sent the link to give a reading before the detail of my meter had been sent to them. This was all quite stressful but Paul at least made me feel that there is a human face behind the tech who is trying to help me. Fingers crossed.

Excellent Customer Service!!!

The main reason to move to USIO was for better customer service. And I was not disappointed. I have had an issue with the gas meter reading and Paul helped me to solve the issue. Unlike other giant gas energy providers, Paul kept me updated and he understood my concerns. Although it took 4 months to solve the issue but Paul and other advisor Seema helped me a lot. I would like to thanks Paul and Seema for this.

I like the customer service and I would recommend this company. This is a new company in the market but they are spreading their wings. I do hope they keep the prompt customer service in the future if their customer base increase in the future. I like the fact that there is not press 1,2,3,4,5,6 or 0 to speak to the customer service.

The reason for 4 stars is that I have not received any bill since I joined them. Otherwise this company deserve 5 stars.

Thanks

I have been with Usio for 4 months now. Experiencing a problem with my latest bill I rang the company to discuss my problem. I spoke with "Customer Services Agent" Paul.
Paul was extremely helpful. He displayed patience, understanding & a technical competence which helped when explaining the billing situation. I was totally impressed. Whilst Paul was concise & professional he managed to come across as friendly & eager to help.
A pleasure doing business with Usio !

Regards,
Mick

SECOND UPDATE: Now been with Usio for over 2 months. In addition to the below, they have provided incorrect estimated bills (which were sent to me 6 times), despite a smart meter being installed. They then reissued the bill a couple of weeks later, which corrected the electricity, but still has no reference to the gas smart meter and is estimated on my old meter. The bills are confusing with credits that are not explained, changing tariff names and random dates used. They have also not credited the promised small goodwill gesture they promised after my first complaint. Cannot be trusted with your money or their word. I will now be switching away once the billing issues are sorted. Back to one star, deserve none.

UPDATE: As expected, this review triggered a very personalised and apologetic response, but that doesn’t take away from the initially significant error that occurred, which could have taken me overdrawn and incur bank charges (it didn’t, but that’s not the point). Increase from one to two stars for very late effort to put things right.

ORIGINAL: Awful company. Started a switch and received emails stating an approx time to switch and Direct Debit confirmation to start on a set date. Direct Debit then taken a month early and before the switch was even complete. Tried to call to discuss but always just get a message saying no one is avaIlable, and no call back after 24 hours. Also emailed and no response after 24 hours. If that’s how they operate before a switch just imagine how they’ll be after! Avoid this company.

I fully expect this review will be the only thing that triggers a response.

Fantastic customer service - very helpful and prompt responses to all questions during the switching process

Have been with USIO for three months now, some problems with a smart metre fitting (on my side too) but staff have been kind and helpful and have actually kept in touch with me.Much better service than any of the other companies I have been with,they have made me feel like a valued customer and I hope they are here to stay. Thankyou Jo,Paul,Lisa and Seema

Very good pricing, very simple but efficient billing, customer service very Friendly and quick. I would recommend!

There is NOT a FIXED Dual fuel tariff as shown on Money Saving Expert or as shown on their web site. I was lucky enough to ring them before i pressed to switch/proceed button.

What a bloody waste of hours and hours of my time trying to find a cheaper tariff than Scottish Power.

The staff are very friendly and answer the phone quickly.

Once again there is NOT a FIXED dual fuel tariff with this company.

Usio what a great company and a very big thank you to Paul Cooper who managed to sort out a problem with a change of meter in just weeks.
Paul Cooper made sorting out the problem so easy and I always had a very quick response and it was so pleasant to deal with him.
My old company Iresa still has not sorted out the problem after almost 14 months.
Many thanks again Usio for a great service.

Peter R