US Patriot Tactical Reviews 

Helpful staff had what I wanted

The ladies at the Schofield store were very nice!

The stores that are at base locations have always been great! Highly recommend seeking a store out to get your best outcome! They are knowledgeable and extremely nice!

Ordered item after being told it was out of stock i informed them to cancel. A month later they charge me for the item. No accountability and poor communication.

I have only had the boots I bought for one day and the leather is cracking and peeling from the soul so bad I can’t wear them and they don’t even warn you that they run big to buy a half a size to a size smaller than you wear and they use what feels like cardboard for the soul and then charge you shipping to return them

My order was not in stock, but when I ordered it said it would ship when available. I did not get an estimated shipping date so I contacted customer service who responded quickly and gave me the tracking number because my order had already shipped. I had a great shipping experience, I just wish I would have received a shipping notice so I didn't have to contact customer service.

Terrible return policies. They charged an exorbitant amount for "P&H" and refuse to refund if you are not happy with your order.

The pricing is great. They need to quit using FedEx or contact FedEx for you. My package has traveled 30 miles in 2 days. I called to check on status of package and delivery person. I could not get a live person to talk to.

I purchased boots almost a month ago and since then all that's happened is that ive been lied to time and time again. I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN and if your reading this I suggest that you dont either.

I bought this patriot under armour military boots on April 22nd from US patriat tactical store the day I graduated from basic training from AF at Lackland AFB
I did not wear this boats until i got to my training base Fort Sam houston. i started my school on 1st of May and since i had field training i wear my old ones didn't want to dirty the new ones. I basically started using this boots second week on May. We are on June 14th and my boots coming out of it's stitches in 1 month. Today I went in to Fort Sam patriot store, Lady there was very rude she told me she can't do nothing about it. My boots clean it looks as new but side stitches coming on done. She wants my receipt but all i have is bank account to show i spent 173.20 on 5/22 in patriot store. I'm an airman i don't have many to spend every month 173 dollars including tax for boots, she wants my receipt but i did not think this item with the good name will do this in a month and i did not have any desire to change or refund this item that is the reason i don't have my receipt. Patriot stores and under armour stores web site does not except any item from in store purchase because i don't have a order number so it doesn't allow me for anything, no phone numbers for customer center. I'm a military, we can't leave the base, can't go in any cars or ubers, can't be without my unit. I'm on phase one till july this means I'm very stricted, so i can't go to other base to get a answer for my problem because Patriot store here doesn't want to help me in anyway. I'm getting write up because of my boots and i do not think it is justice for me to spend over 170 dollars for a new boots when i just purchased new one last month. By the time i get out from my phase 1 my time will runout and no one will beleive me this happened in one month. Do not buy under armour military boots especially from military bases, if i wasn't this stricted i would have never bought this item. This is unexceptable! Patriot stores acts as they can't help you , order from the site if you have to buy under armour but if you ask me, i tell you not to buy this boots because it is not a quality while they are expensive. I have the dates, pictures and my account to show how much and which store i spend that money on but no actual store receipt. I knew sales person could have change my shoes and do as without receipt than tag it as damaged very easily but they do not want to help you. I thought they were there for us. I'm a patriot and don't have that kind a money to spend all the time. All i wanted was a exchange. Patriot store is not helpful. I can't go from one base to other when i'm not allowed to leave from my location. I can't get in any civilian car or any car. we walk everywhere with the wingman and have curfew. Lackland assistant store manager is rude. she told me, ne receipt no help even i can show the picture,i can show my bank account to prove the day i purchased it with store number and she admits it is company damage but sorry can't help. This is unexceptable!!

Not even a 1 star it should be -1000000. They shipped the wrong size boots! I ordered a size 6 and they shipped me a size 11!!!! Horrible how they cant tell the difference by the size! Waste my time waiting and money. Now i have to go out of my way to ship these boots back. F U US PATRIOT TACTICAL!

Ordered two full sets on uniforms on March 29th 2025, received the pants that were in stock. E6 rank was out of stock. June 3rd 2025 still have not received my tops. Over two months for being out of stock on a rank patch is ridiculous. Customer service offers no solutions, just it will be there when it gets there conversation. Terrible planning and customer service. With stores all over the nation you think they could get this issue ironed out much faster.

I ordered 2 pairs of pants from this US Patriot site. They sent one that was correctly in stock according to their site. The other pair went into a back-order status, assuming they never had it in stock at all. I called to get a refund, but instead they shipped the wrong pair of pants and now I have to wait to get the pants, in order to get me money refunded. Customer service is terrible also not having accurate information listed on their US PATRIOT WEBSITE. Never order from US Patriot website very unprofessional process to get refund from their mistake.

Ordered 2 shotgun shell holders, one green, one black. The shipped the first one ok but after a couple week my order was still in process on the other. They said it would ship by the end of the month. End of the month came and went no order or updates. About a week later my order was canceled. There were other issues but the short of it is I won't ever buy from them again.

Never ever again will I purchase anything from this company. They lied about receiving an item I returned for a week. When presented with proof that the item was returned they then changed their story about how long it was taking to “process” when I asked for a refund instead they said they were unable to because the “exchange process had been started” nothing but lies.

I’m a first time customer from the UK so was sceptical about ordering based on previous reviews (there were many reports of items not in stock and delays). Happy to report my summary is that USPT seems to have made a complete U-turn from what the 2021 era ratings suggest. The item was claimed to be in stock, was in stock, and was and dispatched within the estimated time frame (order placed 20/08/24 and shipped 23/08/24, but accounting for time differences between UK and US, it was on time). Item was shipped via fedex, making it easy to pay customs fees online before item arrived. Item arrived in a pristine box despite going through international transit! Can’t fault the service. Email updates to confirm order placed/processing, and to confirm order dispatched. Ordered a Crye Precision G3 field shirt and knew the correct sizing beforehand so was confident in sizing before placing the order. Would happily use USPT again.

I bought a pair of boots in store. The receipt has a 30 Day Comfort Guarantee on it that states you can return or exchange shoes or boots if you're not completely satisfied. I attempted to do this within 3 weeks of purchase. The boots are not in bad shape at all, you can't even tell they're worn. The associate wouldn't honor the 30 day guarantee. How do I know if the boots are comfortable if I don't wear them?? Make it make sense. He said "well we have to go by the 90 day policy of unworn items."

I purchased a pair of shoes for my wife. They were shipped out immediately. Upon receipt, they did not fit so they were returned. The return was received by them and a credit ticket was issued on June 12, 2024. As I did not get a credit on my credit card, I called on July 1, 2024, and they said they would investigate. On July 2, I get an email showing a credit slip for some other person and a note that it can take 2-10 days for the credit to come from my credit card. I contacted Amex after receipt of the email to dispute the charge.

Almost 3 months still no uniform or items that I bought for almost $500 for my military uniform this is a disgrace to our country and to our veterans do not spend money with this company they block my emails when I try to ask about where my stuff is very terrible communication and they just take your money and put everything on back order and you can't get anything back I've asked for refunds I can't get nothing I work hard to fit in my country and I work hard making my money and to have them just rip me off as a disgrace stay away run run run from this companyp0rn

Never buy anything from Uspatriottactical.com. I bought a brand new summer weight uniform, washed it one time before I wore it, and the Velcro patches pealed off. Called customer service, said they won’t refund or replace bc I washed it. So I was sent a defective uniform and they won’t do a single thing to meet me in the middle. In my opinion, this is poor customer service.