US Patriot Tactical Reviews 

They don't have the items. They are middle men.

Buyer beware!!! This company can’t get a simple order right!!! Ordered 2 cold weather thermal sets before Christmas. Received the shirts no problem. Was told bottoms were on back order. Every two weeks, I’d get an email with delivery dates changing yet still no product delivered to me to this date. Customer service could care less about your issues nor will they try to rectify my issues. Do not order from this company!!!! Go elsewhere!!!

This company is nothing but a scam. Don't give them any money. It is a one way trip for your money. They are billing my charge card $47.00 a month even though they were asked and said they would stop. And the $47.00 is for NOTHING. Just a big scam.

The return policy is scummy. You will need to pay $10 for the return label fee; it is digitally generated through automation, same as Amazon's return label, but you have to pay $10 for it. I'm not sure who's idea it was to implement this, but adding extra fees for trying to return an unusable product is not how you keep returning customers.

I love this store, I go to the fort Campbell one in person. Never bought from them online so i wouldn't know. In person its a amazing store. Plenty of Crye Precision, Blue force gear, Ferro Concepts. The girls at the front desk are very helpful and kind. Ive got plenty of blue force gear and Tasmanian tiger from them along with 2 crye products. (combat top and pants)

The “gear” they sell is way too expensive for this veteran.
They also give give give to Ukraine, but not one mention about our US homeless veterans.
I recommend shopping elsewhere for gear. Plenty of other places for that

I ordered 2 sets of summer OCPS in June because I needed these before I deploy. I never worried about the dates because I had over 2 months for them to come in. I received 1/4 pieces of clothing I ordered two days after I placed the order. I called & asked where the others were & they told me it was on back order until July 17. July 17 shows up… nothing. I call again & now the date changed to July 31…. I call again today & I’m told it’s on back order until August 25. I can’t really trust that date anymore when they keep changing it & saying it’s on “back order”. I won’t have them for the time I intended & it’s been over 2 months. Very frustrating when I ordered these purposely a long time ago for this time. If you need clothing from this place, you’re better off just taking a day trip to your nearest US Patriot store & hoping they have what you need. And yes, just to let you know, when I placed the order it said in stock just like every other review says.

I knew it was going to be a wait before I purchased my boots. It’s plainly posted on the website. All these people who complain obviously have no patience. I got such a good deal on my boots that I would have been fine waiting twice as long as I did. Good service. They did exactly what they said they would. If you are nervous because there are so many bad reviews, don’t worry. You will get your order around the estimated date.

I recently had a highly frustrating experience with US Patriot, and I feel compelled to share my disappointment with their shipping policy and customer service. Despite their advertised policies, I encountered significant difficulties when attempting to cancel an order and receive a refund.

First and foremost, US Patriot failed to adhere to their own shipping policy. The promised delivery timeframe was clearly stated during the checkout process, but my order was not even shipped within the specified window. As a result, I did not receive my package in time for the intended purpose, causing inconvenience and frustration.

When I contacted US Patriot's customer service to address the issue, I expected a prompt resolution and understanding of the situation. Regrettably, this was not the case. The representatives I interacted with were unhelpful, unresponsive, and lacked empathy towards my predicament. Instead of offering solutions, they seemed more interested in deflecting responsibility and avoiding any form of accountability.

To add insult to injury, when I requested to cancel the order and receive a refund, US Patriot showed a complete unwillingness to cooperate. They cited some obscure clauses in their terms and conditions, conveniently ignoring the fact that their shipping policy was not fulfilled. It is disheartening to see a company prioritize their own rules over customer satisfaction and basic fairness.

As a consumer, I value transparency, honesty, and good customer service. Unfortunately, my experience with US Patriot has been far from satisfactory. Their disregard for their own shipping policy and their refusal to accommodate my request for a refund has left me deeply disappointed.

I strongly advise potential customers to reconsider purchasing from US Patriot, as their shipping policy appears to be more of a marketing gimmick than a commitment to reliable service. Additionally, their customer service lacks the professionalism and integrity that one would expect from a reputable company.

In conclusion, my encounter with US Patriot has been frustrating, disheartening, and ultimately a waste of time and money. I hope that this review serves as a warning to others, prompting US Patriot to reevaluate their shipping policies and prioritize customer satisfaction and loyalty.

I ordered a jacket from them that their website said was in stock. A couple days later I get an email saying it was going to ship from the factory, so it was NOT in stock. My card had been charged and a month later still no jacket. THEN I get an email from them asking about my shopping experience, and the quality of the jacket I ordered. I then called, cancelled the order and a week later STILL no refund. I am calling a Mad Dog Washington DC lawyer to handle this

Horrid customer service. Ordered an item from them as a gift. Minutes later (it was a Saturday), realized I ordered the wrong item and emailed them to request cancellation. They got back to me and said that the item had already shipped via Fedex. Fedex does not pick up or deliver on a Saturday for regular ground shipping, so they lied there. The rep then told me to allow it to be delivered then they would send me a return label. When I requested the return label they told me they do not take returns. Scammers!!!! Do NOT buy from them.

I bought boots for my son, who is now at war in Ukraine. After he wore them 4 times, the sole came off! The quality of the shoes is terrible! Boots are not worth the money.
There is no return link with them. Moreover, they removed my review.

Just a warning to consumers: this company uses the cheapest, slowest, most unreliable shipping method possible. They ship to Fed Ex, to the US postal service. There is no way to easily drop off a late package (IE one that arrives after you already left on travel and needed the package before travel) for a return. Instead, you have to ask them for a return label, have a printer that prints in landscape or pay a Fed Ex location to print the label, and then DRIVE to a Fed Ex office to get the package sent back to this company. I did not even open the package, because it took longer than I had to receive it before travel and moving. I printed the label they emailed to me, and am now driving to a Fed Ex office location to hopefully return this package. The package was left outside so luckily, I got back early due to bad weather, or else someone could have picked the package up. I would not recommend ordering from this company unless you have the time and ability to easily get USPS / postal service packages and know you will be home to get them.

I ordered a backpack from US Patriot Tactical and they immediately charged my credit card but I did not receive a shipping notice. I called and was told that the item was being shipped from the factory directly to me and to call back in a few days for shipping info. Since then all my many phone calls have been routed to a recording saying the number is not a working number. SCAM WEB SITE.

DO NOT BUY FROM THEM! 10 days w/out processing my order while promising 1-2 days. Emailed twice and got 0 follow up from Customer service email and the 1-833 number has been taken offline. Called three locations in my state - none of those numbers worked. Ended up talking to a sales person in another state who said she can't even get customer service to talk to her. Called my bank to cancel the charge.

Now I realised why they deserve 1 star ratings

Ordered 2 jackets from this store, got a confirmation email right away
But no replies, shipment since 1 month has passed
Asking their instagram, facebook, email support but no call backs
No item received

Simply, Do not buy from this store

I have never experienced such horrible customer service. I ordered a kangaroo mag pouch. The website said they had them in stock. It has been over a month now. Multiple emails and countless phone calls with absolute no call backs or email responses. I have no idea what is going on with my order. I am very disappointed that a company can use the name U.S. Patriot and have absolutely zero customer service. Please do not order from this site save yourself the time and money.

Starters, the In-stock icon is never correct, needed some things asap for a course I had, so checked and checked again and said in stock on all. Paid basically overnight shipping, and only thing I received was a carrier hanger I had ordered. Tried multiple times to get in touch with the company and spent about 3 hours total on hold before someone finally answered. I did thankfully get a refund on the other items but basically paid $25 shipping for an $8 coat hanger, they didn’t split the shipping back with me like I had asked and they had said they would. USPT had multiple excuses about why stock is incorrect on site but I know those to be untrue because this has happened to me and some friends multiple times before with this same company. I should have remembered those other situations when what I needed was almost impossible to find elsewhere. I would highly recommend to steer clear of the company all together. Much better and more honest vendors out there.

Absolute horrible customer service. No returned calls and no one answer telephone calls. In addition, no calls returned when selecting call back service. I’ve been waiting for over 2 weeks for an order

Shipping was timely, Customer Service was helpful (that's the 2 stars), 30% of the order was never shipped, uniform customization is nothing more than including 3rd party stitched items. SurePAK meal cases are nothing more than old mismatched meals thrown together.