USTechSupport Reviews 308

Jan was able to figure out how to get the HP driver to finally recognize my printer. It was difficult but Jan persisted.

Helped restore OC to previous speed.

I signed up for this service on Sept. 4th. I told them my computer was old and very slow, and I just wanted to clean it to speed up. I am a travel writer doing an assignment in El Salvador. I planned to buy a new computer when I returned to the States. After checking my computer, the Rep told me it just needed cleaning. Then he tried to sell me a three-year plan; I explained I just wanted to have it cleaned so I could finish my assignment here and would make a decision when I returned to the States. The Rep. insisted that I have a yearly plan for $19.95 a month, and then he said he would give it to me for $189.00.
I did not want this, but I needed my computer, so I agreed to it to finish my work here. The Rep. then told me that a Tech would call me and do the cleaning. A Tech named Edgardo called me and performed the cleaning; he then sent me an email telling me it was complete. I then went in and checked my computer; there was no difference in the speed, and my Office 365 wouldn't open up. I emailed them explaining my problems and asked them to email or call me; I received no response. The next day, a local came in and checked my computer. He said he would charge me $70.00 to fix it. However, this did not work either, so I had him return; he said the computer was old and had too many problems, and he returned my fee. I then called your company's service number, and a lady took my information and said the tech would call me. That was on Sept.5th; I am still waiting for someone to call or contact me. I am very unhappy with this company.

Indian Techies claiming to be from Epson Printer company. Fake website, misleading old citizens

Official Cutomer Helpline USA +1 (855) 971-7855
msonlinedesk that's what their website says

Someone by the name of James, i know that's not real name though

I was talked into this service a year ago and never used it. Then I get a renewal charge in January, and I shrugged it off. then I get another 19.95 in February. I am fairly computer literate so I called to get it off. All I wanted was the system mechanic software I have been using for years to have the password manager that I am familiar with. Customer service IS Horrible, All they do is try to FORCE you into the subscription the will NOT listen to you. I had to start yelling at the guy that I was going to cancel everything if they didn't do what I wanted, Now I am going to have to find a better company, sad cause they used to be good now they just try to force feed you services

Consider this an addendum to my previous review of this company. These people provided Tech Support for my System Mechanic software. I stupidly allowed them to remote into my computer to help with problems I was experiencing. I had let them do it previously without any issues. This time they put a back door into my system, hacked my two laptops, got into my bank acccounts and credit cards. I had to completely rebuild my financial life from the ground up. I have filed a report about the entire fiasco with the FBI. Today I contacted them because they were trying to process an automatic payment for my System Mechanic software. I had tried several times to go into my account to cancel my financial information, but they have blocked me from accessing my OWN ACCOUNT INFORMATION so I could do that. So now I'm hurriedly trying to keep the payment of $19.95 from processing. Don't know yet whether I'll be successful, although I believe if it goes through I can recoup it via the card they charged it to. Fingers crossed. Trust me, you do not want to deal with this Tech Support group, they are thieves. And NEVER let anyone remote into your computer, no matter how trustworthy you believe them to be. HARD LESSON LEARNED.

MY TECH CORRECTLY DIAGNOSED MY PROBLEM BASED ON MY DESCRIPTION AND DID THE TESTING THAT CONFIRMED HIS DIAGNOSIS. HE ALSO PROVI8DED ME WITH RECORDS TO FACILITE MY WARRANTEE CLAIM. hE WAS CLOEAR, PROFESSIONAL AND PLEASANT. I WOULD HIGHLY RECOMMEND HIM.

Rodrick, the tech support I had today is very good a
pleasure to watch work and very patient pleasant and
informative and one of the best tech experiences I have
had. Thank you Rodrick

My tech support was clear and extremely helpful. Cleared up a problem that had been bothering me for a year. Basically, my contacts from iphone were not syncing with outlook.

My tech was easy to understand and provided a professional analysis of my computer. I was pleased with the promptly returned phone call after an email request.

The technician helped me resolve my problems. I'm satisfied..

AAA+++ fast service, I would highly recommend them!

They get back to you in a timely manner and are very knowledgeable; taking care of what you need to keep your computer running so you can continue to be productive.

I have been a long client of Support and got very stupid last night and "fooled" by a fake Xfinity person who installed AnyDesk on my system and I totally freaked out and called Support. I was so happy when you guys called back. THANK YOU!!! Made my brain feel better today. Jeremy was the best!

The Tech's at USTechSupport are extremely knowledgeable and smart. They know there work well.
They communicate extremely well and attack your problem with eagerness and professionalism.
Both Tech's I worked with John today and Denmark 2 days ago were great. Job well done.

He knew how to solve my problem and was easy to understand and guided me through the recovery
Thanks Josh

Alvin made my session terrific! Very smart guy with all the answers and ways to go about solving my issue. He is an enormous asset to your staff. I would refer to him as the top of the line technician. Very polite too.

The care and time spent during the technical support call was by far the best I have ever received in the 12 years that I have been retired (and requested tech help many times from several companies!

Jeremy was very knowledgeable, courteous, efficient & easy to understand for this old 71 year old!! He cleaned up my computer!!! Hats off to him!!!