USTechSupport Reviews 308

US Tech Support is incredibly helpful. Jan Torrente is wonderfully patient, understanding and kind. His knowledge is top notch. He also takes the time to explain what we should be looking for, how we can tell if something is protected, etc.

The demeanor of the assistant.

Very easy to understand and Tech was pleasant and knowledgeable. Answer my question in an easy to understand terms.

Really good techs. They were very friendly and professional. I HIGHLY RECOMMEND them.

Thank you,
Jimi Jones

Removing the junk files and checking and replacing and checking the driver files

Someone on his staff convinced me to change my web browser. It caused me to loose my email and my main screen with all my icons. He called and worked on it for over an hour and was able to restore much of what we lost. He wants us to contact Scott (our son-in law) to see if he can remember what the password is for "despain" We remember the password for administrator but we don't remember ever seeing the other one "despain" until Macky discovered it.

The person on the phone was great

Tech was able to identify the problem quickly

The technician was outstanding in his communication and service. He is a real asset to US Tech Support! Give him a promotion... NOW!

JAMIE WAS AWESOME....AND SO WAS THE FIRST GENTLEMAN THAT I SPOKE WITH...NOT SURE OF HIS NAME

Your company always does great things in keeping my computer safe and taking care of everything I need.

The tech support has always been great.
However, the initial intake process to create a ticket is typically painful and unpleasant due to the agent always trying to update my subscription or sell me a new product. What if I were to call 5 times in a month for help? Am I going to get a sales presentation each time?
Although I do not generally mind a quick sales presentation....the agents are always very persistant...to a fault. Today they told me that my subscription was about to expire and then when I asked them to tell me the expiration date, I found out it is 5 months away (certainly not "about to expire"). Plus the language the agent uses makes it sound like they cannot proceed with creating my ticket unless I take action on updating my subscription. Then when I agreed to consider the "offer" for updating my subscription (so they can email me the offer renewal), they want me to commit to a specific time when I will be updating. All of this is very frustrating when I, the customer, have a computer that is not working properly and I am in great need to be back up and running so I can do my work (on the computer) to earn a living.
Having a pushy sales presentation when you are already feeling stressed by not being able to do your work makes for a bad mix.
Suggestion: be mindful of how the customer may be feeling or what they are experiencing at the moment.

The customer rep Jamie Quinto! Very Kind and Helpful!

I explained my issues to the associate and he had a tech take over and as far as I know right now everything is fixed that was causing my problems and I am very grateful for the quick way my computer was worked on.

My issue was time consuming , and the Technician stayed with me the entire process. I am grateful for the Help ...

Making suggestions to improve the working of your computer.

Knew what we needed and wanted and was able to help with a kind attitude while waiting through our sluggish PC

My laptop had become a bit slow and I also had some black screens popping up all the time. After only a few minutes Edgar took care of both issues and now my laptop is running faster and no popups! Very good service for the price!

I gor my prblem solved quickly