Usuals Reviews 12

I recommend to be carefull with this shop. They are very shady with their return policy and try to deduct extra cost for non-existing dammages. When you ask for proof of dammages, they change the story and call it "repacking fee", which they are, in europe, not allowed to charge.

The service was very friendly and smooth, you can immediately feel that they work with passion.

The chairs are beautiful and incredibly comfortable 😍 Even nicer than we expected and a perfect match for our interior. The quality is truly top-notch.

We are so happy with our purchase 😊
Definitely recommended! Thank you again 🤍

Very bad experience — I do NOT recommend buying from Usuals.

I bought 4 chairs from Usuals, and I received two with problems:

One chair arrived with a defective seat cushion — it was wrinkled, uneven, and deformed straight out of the box.

Another chair was missing a plastic foot cap on one leg, which can scratch the floor.

I contacted their customer service several times, expecting a replacement or a solution. Instead, they told me:

The defective chair is “not flawed” and just needs “time to adjust.”

If I want to return the chairs, I must pay for the return shipping myself (€15–20 per chair, around €60–80 in total).

They don’t have any chairs in stock to replace mine.

When I asked how long I should wait for the cushion to “recover,” they said “we don’t know.”

I asked, “What if I wait three months and it stays the same?” — they said, “Then it’s too late; your 30-day return period has passed.”

When I pressed for a guarantee or proper support, they hung up the call — extremely rude and unprofessional.

So, in short:

Bad quality control — two chairs arrived with issues.

No replacement option — even though the products are faulty.

Expensive returns — you pay for their mistakes.

Rude customer service — they hung up instead of helping.

I will never buy anything from Usuals again, and I strongly suggest avoiding them if you expect good quality, fair treatment, and respectful service.