My receptionist I got from Utilita was PURE PROFESSIONAL & she DONE what she Promised? & Got my top up electric meter up & going after I had problems entering my top up vouchers that were worth £50 &... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Utilita customer service was very helpful. It was nice to speak to an actual person rather than have to request help online. I wasn't happy with the new app and couldn't access the information I wante... See more
Company replied
I spoke to Rosie from south hampton today and she was just absolutely wonderful. I called with a headache of stress from uc making a mess and panicking about not being able to put electricity on and... See more
Company replied
Maria was absolutely brilliant start to finish, so friendly and helpful. Definitely a better experience than I’ve had with other agents! Really attentive and made sure everything was up to date on my... See more
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Company details
Written by the company
Utilita Energy is one of the UK’s leading Smart PAYG Energy suppliers. We give you everything you need to keep your home switched on - you'll see exactly how much you're spending on your electricity and gas with our smart meters and In-Home Display. Plus, our award-winning My Utilita app gives you more visibility and control of your energy usage, so you can manage your energy anywhere, anytime. Find out more at www.utilita.co.uk
Utilita Energy
Written by the company
- Take control with My Utilita
- Your energy is at your fingertips with our award-winning app - giving you even more control over your energy usage. Top-up from £2, get balance and bill updates, POWER UP, and keep on top of your usage – anytime, anywhere! Plus, access exclusive rewards and offers from Utilita Extra.
- Join in with Utilita Extra
- Enjoy extra just for being with Utilita – it’s our way of saying thank you. Utilita Extra gives you access to weekly giveaways for the chance to win vouchers for top-name brands and tickets to see some of your favourite artists. Plus, you'll also be entered into the Utilita Jackpot draw, giving you the chance to win life-changing prizes every month.
- £15 Emergency Credit & Friendly Credit Hours
- It’s just a little extra time to top-up when you need it – our smart meters offer £15 Emergency Credit and Friendly Credit hours, so you won’t lose supply from 2pm – 10am even if you’ve run out of credit.
Contact info
Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh, SO53 3QB, Hampshire, United Kingdom
- 03452 072 000
- www.utilita.co.uk
4.3
Excellent
112K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Utilita
Hello Kerry,
Thank you for taking the time to leave us this review! It's great to hear that your experience was straightforward!
Thanks,
Ben
They don't charge standing charges
They don't charge standing charges, they keep me updated regularly on price rises and price drops, and have been helpful on the one time I needed to get in touch with them , today l have had 2 men , who l had to ask to see their identity cards they claimed they were informing me that ofgem investigating utilita, however I knew that already and believe that it was between 2024/2025
August 7, 2026
Unprompted review
Reply from Utilita
Hello Sarah,
We truly appreciate your kind words and are delighted to hear about your positive experience with our service, especially regarding our clear communication and helpful support. We also take your feedback about the recent interaction with the two individuals very seriously. We are always working to ensure our customers feel secure and informed.
Thanks,
Ben
Yali is the best customer care ever
Yali is the best customer care ever. Very polite and respectful
August 7, 2026
Unprompted review
Reply from Utilita
Good afternoon,
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such a great experience for you and that you found them to be polite and respectful.
Thanks,
Ben
Very polite
Very polite, was extremely helpful and had a wonderful voice calmed me down and help loads I'm very happy with her help :)
August 7, 2026
Unprompted review
Reply from Utilita
Hello Luke,
We're so pleased to hear that our team provided such polite and helpful support. We're glad they were able to calm you down and assist you so well. Thank you for your wonderful feedback!
Thanks,
Ben
0 stars
0 stars. At first when the salesperson came to my door, he convinced me with his honesty that i would be saving money. They did not switch in time, kept delaying. This led me to return back to EDF who are much better with service & costs. I received a final bill from Utilita for £18.06 gas for usage for 7 days & £14.40 electric. Thank god i left this company, can you imagine, very expensive. I do not recommend this company. I wish i did not answer the door to save me from this waste of time.
August 7, 2026
Unprompted review
Reply from Utilita
Hello Tabs,
I am sorry to hear of your experience with switching to us and the cost of usage. I would like to help if I can. Unfortunately I cannot locate an account with the details provided. As such, I have requested more information via the Trustpilot platform, this will come in the form of an email from Trustpilot so please keep an eye out for that.
Thanks,
Ben
Charming and sympathetic agent who…
Charming and sympathetic agent who understood my error which had embarrassed me but he persuaded me worse things happen . What a wonderful Chap
August 6, 2026
Unprompted review
Reply from Utilita
Good afternoon,
We are so pleased to hear that our agent was able to assist you with such understanding and kindness. It's wonderful to know they made a positive impact.
Thanks,
Ben
Reply from Utilita
Good afternoon,
We're so glad to hear about your win and that it was put to good use! Thank you for sharing your positive experience with us.
Thanks,
Ben
Reply from Utilita
Hi Gaynor
We are very happy about your win! It's wonderful to know we could provide such a positive bonus. Thank you for sharing your great feedback with us.
Jacob
It was a lovely surprise to win
It was a lovely surprise to win, especially as people are struggling at the moment.
August 6, 2026
Reply from Utilita
Hi Karen
We're so happy your win brought such a lovely surprise, especially during these challenging times. We appreciate your kind words!
Jacob
Great news to win £50 credit
Great news to win £50 credit, it was sent immediately, great company and service excellent, well done utilita
August 6, 2026
Reply from Utilita
Hi Tracey
We're absolutely delighted about your positive experience! We're very glad you're happy with our service. Thank you for your kind words.
Jacob
I never win anything and I was so…
I never win anything and I was so excited and overjoyed that I won £50 free electric. Happy customer
August 6, 2026
Reply from Utilita
Hi
We are so glad to hear about your win! We're glad we could bring you such excitement and joy. Thank you for sharing your positive experience with us.
Jacob
Was a total surprise and a pleasant one…
Was a total surprise and a pleasant one as I have just retired
August 6, 2026
Reply from Utilita
Hi Andrew
We're so glad we could add a pleasant surprise to your recent retirement! Thank you for your wonderful feedback.
Jacob
Reply from Utilita
Hi Kevin
We're so glad you had a great experience with us! Your kind words truly mean a lot.
Jacob
Reply from Utilita
Hi Donald
We're so glad you had a great experience with us! Your kind words truly mean a lot.
Jacob
Reply from Utilita
Hi Jen
We're so happy about your win! Thank you for your positive feedback.
Jacob
Great company always keep you updated…
Great company always keep you updated on changes. Price is good
August 6, 2026
Reply from Utilita
Hi Alison
Thank you for your wonderful feedback! We are so pleased to hear that you appreciate our updates and find our pricing to be good.
Jacob
I have been a Utilita customer for a…
I have been a Utilita customer for a long time and its the first time i have won a prize
Am very pleased with my prize
Thank you so much
August 6, 2026
Reply from Utilita
Hi Carol
Thank you for taking the time to share your wonderful feedback! We're absolutely delighted to hear how pleased you are with your prize, especially after being a valued customer for so long. It's fantastic to know we could bring a smile to your face!
Jacob
Utilita are brilliant
Utilita are brilliant. Convenient way to pay and manage gas and electric accounts.
August 6, 2026
Reply from Utilita
Hi Richard
Thank you for your fantastic 5-star review! We're so pleased you find managing your gas and electric accounts with us to be a convenient experience. Your feedback is truly appreciated.
Jacob
So quick to use and winning a prize at…wicked
So quick to use and winning a prize at the end was really appreciated
August 6, 2026
Reply from Utilita
Hi Jane
We're so happy you found the process quick and enjoyed receiving a prize! Thank you for your wonderful feedback.
Jacob
Thank you for 50 pounds of electric i…
Thank you for 50 pounds of electric i was so happy to have won
August 6, 2026
Reply from Utilita
Hi Veronica
We are so happy to hear you enjoyed your prize! We appreciate your kind words.
Jacob
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