My receptionist I got from Utilita was PURE PROFESSIONAL & she DONE what she Promised? & Got my top up electric meter up & going after I had problems entering my top up vouchers that were worth £50 &... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Utilita customer service was very helpful. It was nice to speak to an actual person rather than have to request help online. I wasn't happy with the new app and couldn't access the information I wante... See more
Company replied
I spoke to Rosie from south hampton today and she was just absolutely wonderful. I called with a headache of stress from uc making a mess and panicking about not being able to put electricity on and... See more
Company replied
Maria was absolutely brilliant start to finish, so friendly and helpful. Definitely a better experience than I’ve had with other agents! Really attentive and made sure everything was up to date on my... See more
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Company details
Written by the company
Utilita Energy is one of the UK’s leading Smart PAYG Energy suppliers. We give you everything you need to keep your home switched on - you'll see exactly how much you're spending on your electricity and gas with our smart meters and In-Home Display. Plus, our award-winning My Utilita app gives you more visibility and control of your energy usage, so you can manage your energy anywhere, anytime. Find out more at www.utilita.co.uk
Utilita Energy
Written by the company
- Take control with My Utilita
- Your energy is at your fingertips with our award-winning app - giving you even more control over your energy usage. Top-up from £2, get balance and bill updates, POWER UP, and keep on top of your usage – anytime, anywhere! Plus, access exclusive rewards and offers from Utilita Extra.
- Join in with Utilita Extra
- Enjoy extra just for being with Utilita – it’s our way of saying thank you. Utilita Extra gives you access to weekly giveaways for the chance to win vouchers for top-name brands and tickets to see some of your favourite artists. Plus, you'll also be entered into the Utilita Jackpot draw, giving you the chance to win life-changing prizes every month.
- £15 Emergency Credit & Friendly Credit Hours
- It’s just a little extra time to top-up when you need it – our smart meters offer £15 Emergency Credit and Friendly Credit hours, so you won’t lose supply from 2pm – 10am even if you’ve run out of credit.
Contact info
Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh, SO53 3QB, Hampshire, United Kingdom
- 03452 072 000
- www.utilita.co.uk
4.3
Excellent
112K reviews
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When I called the smart meter cards was…
When I called the smart meter cards was said to sent out straight away, as the previous person I spoken to did not even send so I got fed up with waiting.
August 7, 2026
Reply from Utilita
Hi Pamela
We understand your frustration regarding the delay in receiving your cards. We're working hard to make sure that our customers only need to ask once when they need help and we're very sorry that didn't happen for you. We're glad that the second advisor you spoke to provided such a great experience.
Jacob
The lady was good at pointing out the…
The lady was good at pointing out the immediate solution nevertheless I think the problem is not fully solved to my knowledge.
I will have a better answer upon the next recharge whether it would need manual intervention as in me calling the company or it automatically credits the display box as it had been successfully via Apple Pay until the last 2/3 transactions which were eventually sorted via phone calls .
So it’s a game of wait n see !!!
August 5, 2026
Reply from Utilita
Hi Anuj
We appreciate you sharing your experience and feedback. We understand your concern regarding the recurring payment interruptions. If there are any future issues please let us know. We're very happy we could provide a solution when these issues have occurred. Thank you for your wonderful feedback and 5-star review.
Jacob
This company took over my energy supply…
This company took over my energy supply without my permission, and I cannot reinstate it with my previous supplier because Utilita keeps blocking the request. i have phoned dozens of time to no avail.
July 7, 2026
Reply from Utilita
Hello Vera,
I am sorry to hear that you have had these issues with switching. I have now raised a marker on your account that will ensure your switch goes ahead as planned. I have tried to call on 10/08/2026 at 09:56 to offer my assistance, however, I was not able to get through and left a message. I will try to reach you again later on today.
EDIT:
I have tried to call again on 10/08/2026 at 15:27 to offer my assistance, however, I was not able to get through and left a message. If you require any further assistance, please don't hesitate to get in touch via live chat or calling our customer service line
Thanks,
Ben
Their customer service team are…
Their customer service team are fantastic! They are extrenely helpful, polite and professional.... I never have a problem with them as they always sort any queries there and then on the phone. Once I had a problem topping up, my husband was very ill and they extended the credit until we could sort it out.... would never leave these guys and I've been with them for 10/11 years
July 30, 2026
Unprompted review
Reply from Utilita
Hi Sarah
We are absolutely delighted to hear about your fantastic experiences with our customer service team over the past decade! It's wonderful to know they've consistently been helpful, polite, and professional, resolving your queries efficiently. We truly appreciate you sharing how we were able to support you during a difficult time.
Jacob
Reply from Utilita
Hi Deborah
We are so glad to hear that you found our service easy to use! Your positive feedback means a lot.
Jacob
Issue resolved
The agent called back exactly when promised and fully resolved my issue.
August 8, 2026
Unprompted review
Reply from Utilita
Hi Olena
We are pleased to hear that our agent called back exactly when promised and fully resolved your issue. Thank you for your wonderful feedback!
Jacob
Fantastic
Ian and luke where clean, tidy, and had great communication. just all round brilliant guys. Installation was fast and easy to understand. Saved me so much trouble with my meters. Thank you fellas!
August 7, 2026
Reply from Utilita
Hi Roo
We are so pleased about your positive experience with Ian and Luke. It's wonderful that the installation was fast and easy. Thank you for sharing your kind words!
Jacob
Winning £50 in the jackpot draw made my…
Winning £50 in the jackpot draw made my day, what a lovely suprise and boost to my electric account.
Thankyou.
August 5, 2026
Reply from Utilita
Hi Jayne
We are very happy about your win in the jackpot draw! What a fantastic surprise and a great boost for you. Thank you for sharing your wonderful feedback with us.
Jacob
I was delighted to win £50 of free…
I was delighted to win £50 of free electricity in the Jackpot draw. The prize was credited directly to my meter quickly and without any hassle, making the whole process simple and convenient. A great surprise and a fantastic customer experience thank you!
August 6, 2026
Reply from Utilita
Hi Francis
We're very pleased about your delightful win in the Jackpot draw! Thank you for sharing your fantastic experience!
Jacob
had a very disappointing experience…
had a very disappointing experience with Utilita Energy. Their customer service was unhelpful, and it was difficult to get clear answers to my questions. I experienced delays in resolving my issue, and communication was poor throughout. I expected a much better level of service from an energy supplier. Overall, I found the company unreliable and frustrating to deal with, and I would not recommend Utilita Energy based on my experience.
August 7, 2026
Unprompted review
Reply from Utilita
Hello Hamdi,
I am sorry to hear of this experience. I have tried to call on 10/08/2026 at 10:13 to offer my assistance, however, I was not able to reach you and left a voicemail. I will try to reach you again later on today.
EDIT:
I have tried to call again on 10/08/2026 at 15:31 to offer my assistance, however, I was not able to reach you and left a voicemail. I will try to reach you again tomorrow.
EDIT:
Thank you for taking the time to speak with me today. As discussed on our call, I am sorry for the disappointing level of service, I have investigated and now rectified the billing issue.
Thanks,
Ben
Bad energy company my mum topped up via…
Bad energy company my mum topped up via pre payment £120 but never put on to the meter and switched off my elderly parents electricity. I dad could not use chair lift to get to use the toilet Absolutely disgusting how they have been treated by this company never gave them any compensation Just said sorry not good enough to treat OAP like this
June 17, 2026
Unprompted review
Reply from Utilita
Good Morning,
Thank you for taking the time to speak with me this morning. As discussed on the call I am sorry that the supply disconnected following the failed top ups. I am pleased to see that the credit has since gone on and the supply has been restored.
As advised, if you ever decide that switching to a bill would be suitable, meaning your supply would not disconnect and you would receive a bill at the end of each month for the energy used, please don't hesitate to get in touch and we can arrange for this.
Thanks,
Ben
I would like to express my sincere…
I would like to express my sincere appreciation for Viandaat Utilita . She provided outstanding customer service from start to finish. She was professional,patient 'kind and took time to explain everything clearly. She listened carefully to my concerns and resolved my issues efficiently making the whole experience stress -free.
It's rare to receive such excellent service Vianda is a real credit to Utilita.
Thank you again for going above and beyond to help me.
I truly appreciate your kindness and dedication.
August 7, 2026
Unprompted review
Reply from Utilita
Hi Ka
Thank you for taking the time to share such positive feedback. We're so pleased that our team member provided you with outstanding customer service, making your experience stress-free.
Jacob
Never had any problem at all with…
Never had any problem at all with electricity and gas ⛽
August 6, 2026
Reply from Utilita
Hello Vicki,
We're glad to hear you haven't experienced any issues with our electricity and gas services. We appreciate your feedback.
Thanks,
Ben
Reply from Utilita
Hello Kerry,
Thank you for taking the time to leave us this review! It's great to hear that your experience was straightforward!
Thanks,
Ben
They don't charge standing charges
They don't charge standing charges, they keep me updated regularly on price rises and price drops, and have been helpful on the one time I needed to get in touch with them , today l have had 2 men , who l had to ask to see their identity cards they claimed they were informing me that ofgem investigating utilita, however I knew that already and believe that it was between 2024/2025
August 7, 2026
Unprompted review
Reply from Utilita
Hello Sarah,
We truly appreciate your kind words and are delighted to hear about your positive experience with our service, especially regarding our clear communication and helpful support. We also take your feedback about the recent interaction with the two individuals very seriously. We are always working to ensure our customers feel secure and informed.
Thanks,
Ben
Yali is the best customer care ever
Yali is the best customer care ever. Very polite and respectful
August 7, 2026
Unprompted review
Reply from Utilita
Good afternoon,
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such a great experience for you and that you found them to be polite and respectful.
Thanks,
Ben
Very polite
Very polite, was extremely helpful and had a wonderful voice calmed me down and help loads I'm very happy with her help :)
August 7, 2026
Unprompted review
Reply from Utilita
Hello Luke,
We're so pleased to hear that our team provided such polite and helpful support. We're glad they were able to calm you down and assist you so well. Thank you for your wonderful feedback!
Thanks,
Ben
0 stars
0 stars. At first when the salesperson came to my door, he convinced me with his honesty that i would be saving money. They did not switch in time, kept delaying. This led me to return back to EDF who are much better with service & costs. I received a final bill from Utilita for £18.06 gas for usage for 7 days & £14.40 electric. Thank god i left this company, can you imagine, very expensive. I do not recommend this company. I wish i did not answer the door to save me from this waste of time.
August 7, 2026
Unprompted review
Reply from Utilita
Hello Tabs,
I am sorry to hear of your experience with switching to us and the cost of usage. I would like to help if I can. Unfortunately I cannot locate an account with the details provided. As such, I have requested more information via the Trustpilot platform, this will come in the form of an email from Trustpilot so please keep an eye out for that.
Thanks,
Ben
Charming and sympathetic agent who…
Charming and sympathetic agent who understood my error which had embarrassed me but he persuaded me worse things happen . What a wonderful Chap
August 6, 2026
Unprompted review
Reply from Utilita
Good afternoon,
We are so pleased to hear that our agent was able to assist you with such understanding and kindness. It's wonderful to know they made a positive impact.
Thanks,
Ben
Reply from Utilita
Good afternoon,
We're so glad to hear about your win and that it was put to good use! Thank you for sharing your positive experience with us.
Thanks,
Ben
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