Wish I could give nothing but it won’t let me have spent countless hours on the phone with them and have had a month without wifi because of this company they should be ashamed of making money from th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A complete mix up over a new contract! We cancelled the contrcat with the supplier throught Utilitywise but they failed to amend their records. At one time it looked as though we'd be paying fro our... See more
Company replied
An absolute joke of a firm. Agreed gas prices amounting to over £35,000. All contracts signed and confirmed. Three weeks later, having received no correspondence, I chase up only to be told that there... See more
Company replied
Don't bother. Went through the whole process of being quoted prices & tedious "script" for T&C's - twice - and it turns out that their sales team didn't even bother processing the "sale". Always som... See more
Company replied
Company details
Information provided by various external sources
We've been helping businesses save time, save effort and save money since 2006. We could do the same for you! With over 40,000 businesses procuring their energy & water with Utilitywise, this makes us the UK's largest commercial energy consultancy. Utilitywise works with the world's largest energy suppliers helping our customers get the best value deal for their business. Find out about Utility Insight SmartDash, the revolutionary energy and water monitoring system that has helped our clients reduce their energy usage by 33% and water use by up to 50%! Besides procuring the best energy and water deal, Utilitywise is an accredited assessor and ensures all our clients are compliant with all current and new legislation. Utilitywise has partnerships with British Chambers of Commerce as well as many regional chambers and trade associations. They have all chosen Utilitywise for our buying power, breadth of energy reduction services and quality of customer service.
Contact info
Utilitywise House, 3 & 4 Cobalt Park Way, Cobalt Business Park, Newcastle Upon Tyne, North Tyneside, NE28 9EJ, Newcastle Upon Tyne
- 0330 303 3303
- welcome@utilitywise.com
- www.utilitywise.com
Liam Robson - excellent customer service!
Liam Robson has been brilliant! He has been professional and friendly, caring and understanding as well as patient. He was not all 'pushy' and I felt that he was working with our business as part of our team.
Thank you so much Liam - your customer service has been outstanding and I thoroughly recommend you and Utilitywise.
March 10, 2018
Unprompted review
Reply from Utilitywise
Hello Heather,
Thank you for this outstanding review, its amazing to see the hard work of our colleagues fed back from our customers. I will ensure that this is passed onto to Liam's manager. We look forward to continuing our work together as a Utilitywise customer.
Kind regards,
Jordon
Save yourself time and money
Justine Garrett is always a joy to chat to and extremely helpful. Having had issues with electricity providers in the past it is reassuring to know that someone experienced is taking care of things for you and to know that you have the best price deal going forward. Thankyou
March 9, 2018
Unprompted review
Reply from Utilitywise
Hello Alison,
Thank you for this amazing review, it's lovely to read about our colleagues doing a great job helping our customers with their utility contracts. I will make sure this is fed back to Justine and her manager. If we can be of further assistance please don't hesitate to contact our team on 0330 303 3313.
Kind regards,
Jordon
Good service
I have been given every support in choosing my energy supplier ,attention to detail is good. Many thanks for your support .
March 8, 2018
Unprompted review
Reply from Utilitywise
Hello,
Thank you for taking the time to submit this lovely review. I'm pleased to read our team have met your expectations and we look forward to continuing our work together.
Kind regards,
Jordon
Time saver
In a busy small business it's nice to have someone like Utilitywise to look at the best deals and offer them to you. Saves time and money,
March 8, 2018
Unprompted review
Reply from Utilitywise
Hi Daniel,
Thank you for the 5 stars! We understand utilities can take up quite a lot of time so I'm pleased to read we were able to help.
Kind regards,
Jordon
Got there in the end
Got there in the end! Overall service was excellent.
March 8, 2018
Unprompted review
Reply from Utilitywise
Hi Karen,
Thank you for the 5 stars, I'm pleased to read we were able to arrange your utility contracts for you. If you have any questions please don't hesitate to contact our team on 0330 303 3313.
Kind regards,
Jordon
we are a start up business.
we are a start up business.
I needed to get into a gas contract as we was being charged out of contract rates.
Lucy thompson got me a very good price and contract.
Lucy did not stop there, she supported negotiation with british gas to get a new gas connection. British gas quote was so high, as a start up business we just could not afford this.
Lucy stayed in contact and negotiated with another company to get us a much better price for the works.
Lucy Thompson has been a great help, she took the load off us and used her knowlede and resources to provide us with excellent support.
March 7, 2018
Unprompted review
Reply from Utilitywise
Hi Daniel,
Thank you for this amazing review, It's lovely to read our customers feeding back on how our colleagues have performed and I'm sure Lucy will be pleased to hear this too. If you have any issues relating to the account please dont hesitate to contact our team on 0330 303 3313.
Kind regards,
Jordon
Reply from Utilitywise
Hello Tarnia,
Thank you for the 5 stars, I'm pleased to read our team have done a great job for you.
Kind regards,
Jordon
Trying to get to grips with the new…
Trying to get to grips with the new electricity meter reading and submission is proving difficult. We did get monthly reminders but not now.
There needs to be a better system in place to advise when a meter reading is due.
March 5, 2018
Unprompted review
Reply from Utilitywise
Hello Daniel,
Thank you for your review, customer feedback is incredibly important to us and I will ensure that this is picked up with the correct team. If you're able to drop me an email at info@utilitywise.com I will ensure that we look into your account.
Kind regards,
Jordon
Reply from Utilitywise
Hello Miss Yakub,
Thank you for the 5 stars, we look forward to continuing our work together.
Kind regards,
Jordon
Reply from Utilitywise
Hi Thomas,
Many thanks for the 5 stars! I'm pleased to read we did a great job sorting your energy renewal. If we can be of further assistance please contact our team on 0330 303 3313.
Kind regards,
Jordon
Reply from Utilitywise
Hi Vicky,
Thanks for your taking the time to leave us a review, we hope that we have offered a great service so far and look forward to working with you as a Utilitywise customer.
Kind regards,
Jordon
Great service
Great service. Good customer service with the personal touch. Thanks Kirsty
March 4, 2018
Unprompted review
I received Excellent service from Jake Clark from Utility Wise
I have spoke to Jake Clark a member of Utility Wise. His subject knowledge is excellent. Throughout my calls with Jake he was very patient as this took over several months to sign off. I feel that Jake possesses excellent interpersonal, decisiveness, credibility, tenacity and communication skills and is a excellent asset to your Team.
As a result I would have no problems in recommending Utility Wise to other companies.
March 1, 2018
Unprompted review
Reply from Utilitywise
Hello Alison,
Thank you so much for taking the time to submit this amazing review! It's great to see the hard work that our team put into arranging our customer utility contracts paying off. I will definitely make sure that this feedback is passed over to Jake and his manager to ensure he is recognised. We look forward to continuing our work together as a Utilitywise customer.
Kind regards,
Jordon
Competitive but pushy salesmen aka advisers
Very pushy salesmen aka advisers but prices are competitive.
February 28, 2018
Unprompted review
Reply from Utilitywise
Hi David,
Many thanks for your review. I must apologise about your experience with us. Energy pricing works in a live market meaning that our team can't always guarantee that the prices they quote you stay available.
Kind regards,
Jordon
Very helpful and quick to respond to…
Very helpful and quick to respond to any queries
February 26, 2018
Unprompted review
Reply from Utilitywise
Hello Ms Lester,
Many thanks for the 5 stars. I'm pleased to read our team have done a great job for you, if we can be of further assistance please don't hesitate to get in touch.
Kind regards,
Jordon
Utilitywise are useless
Utilitywise are only interested in signing you to an energy supplier, their service is incompetent at best and they ended up costing our company more then if we had stayed with our current provider. Avoid these guys and go direct.
February 26, 2018
Unprompted review
Reply from Utilitywise
Hi Tom,
Many thanks for leaving us your feedback. I can see that our team are investigating your issue and looking to get sorted for you, I will ask that our team provide you with regular updates however if there is anything you need to ask us then please give us a call on 0330 303 3313. Apologies that we haven't yet come to a resolution for you.
Kind regards,
Jordon
super team
I was in a massive pickle as i was massively let down from my Electrician, but utility wise saved my bacon not only did they get my electric meter in, they got it in super fast, my representative from utility wise called Lucy Thompson, has been amazing and help me get my new restaurant up and running ready for the new year. Phoning me daily to keep me informed on the progress of the job and making sure it was completed. Thank you Utility wise but most of all thank you Lucy Thompson
February 25, 2018
Unprompted review
Reply from Utilitywise
Hello,
Thank you for your amazing review! It's lovely to see the hard work of our team fed back. I will ensure that these kind words are passed on to Lucy's manager. If we can be of further assistance please don't hesitate to contact our team on 0330 303 3313.
Kind regards,
Jordon
Yes very much so
February 23, 2018
Unprompted review
Reply from Utilitywise
Hello Albert,
Thank you for the 5 stars. We look forward to continuing our work together.
Kind regards,
Jordon
Helpful and easy to deal with would…
Helpful and easy to deal with would recommend utility wise for energy contracts
February 22, 2018
Unprompted review
Reply from Utilitywise
Hello,
Thank you for the 5 stars, we're so happy we have sorted out a great deal for your energy contracts.
Kind regards,
Jordon
Not as straight forward as I expected
February 22, 2018
Unprompted review
Reply from Utilitywise
Hello,
Many thanks for your review. I'm really sorry to hear we didn't meet your expectations this time. Please allow me to look into your account a little more and understand where we went wrong here.
Kind regards,
Jordon
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.