Wish I could give nothing but it won’t let me have spent countless hours on the phone with them and have had a month without wifi because of this company they should be ashamed of making money from th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A complete mix up over a new contract! We cancelled the contrcat with the supplier throught Utilitywise but they failed to amend their records. At one time it looked as though we'd be paying fro our... See more
Company replied
An absolute joke of a firm. Agreed gas prices amounting to over £35,000. All contracts signed and confirmed. Three weeks later, having received no correspondence, I chase up only to be told that there... See more
Company replied
Don't bother. Went through the whole process of being quoted prices & tedious "script" for T&C's - twice - and it turns out that their sales team didn't even bother processing the "sale". Always som... See more
Company replied
Company details
Information provided by various external sources
We've been helping businesses save time, save effort and save money since 2006. We could do the same for you! With over 40,000 businesses procuring their energy & water with Utilitywise, this makes us the UK's largest commercial energy consultancy. Utilitywise works with the world's largest energy suppliers helping our customers get the best value deal for their business. Find out about Utility Insight SmartDash, the revolutionary energy and water monitoring system that has helped our clients reduce their energy usage by 33% and water use by up to 50%! Besides procuring the best energy and water deal, Utilitywise is an accredited assessor and ensures all our clients are compliant with all current and new legislation. Utilitywise has partnerships with British Chambers of Commerce as well as many regional chambers and trade associations. They have all chosen Utilitywise for our buying power, breadth of energy reduction services and quality of customer service.
Contact info
Utilitywise House, 3 & 4 Cobalt Park Way, Cobalt Business Park, Newcastle Upon Tyne, North Tyneside, NE28 9EJ, Newcastle Upon Tyne
- 0330 303 3303
- welcome@utilitywise.com
- www.utilitywise.com
Fantastic Service
Ben Reed walked me through all the information at my pace, was very patient, friendly and was always willing to obtain further information when asked. I would definitely recommend.
February 20, 2018
Unprompted review
Reply from Utilitywise
Hi Kaz,
Many thanks for taking the time to post us this lovely review. It's great to read the feedback of our colleagues from our customers and to see they're delivering an exceptional service. I will ensure that this is fed back to his manager.
Kind regards,
Jordon
Graet Service
All contact with Utilitywise was non pressured and they helped us to achieve the best rates possible for our energy needs. A fact I checked out myself before committing to a contract, which they were happy for me to do. I will have no hesitation in using them when our contracts come up for renewal again. This will save me a lot of time in dealing with other brokers taht are constantly contacting me around our renewal date.
February 20, 2018
Unprompted review
Reply from Utilitywise
Hi Ian,
Thank you for taking the time to post this amazing review. We will look forward to continuing our work with you in the future.
Kind regards,
Jordon
I've dealt with two different…
I've dealt with two different representatives of Utilitywise, and they were both professional and friendly, making it a pleasure to speak to them. They were also very knowledgeable so explained there services very well and could answer any questions I had.
February 19, 2018
Unprompted review
Reply from Utilitywise
Hello Karin,
Thank you for the 5 stars, I'm pleased to read that our team did a great job for you. Please do get in touch should you have any questions relating to your account by contacting our team on 0330 303 3313.
Kind regards,
Jordon
Changing Gas and Electric Suppliers
I was approached by Utilitywise on the telephone and at first wasn't sure whether to go ahead as I've spoken to many companies before regarding changing supplier and it's too much hassle. However I there was not hassle with Utilitywise they made it as easy as possible and wanted us as a company to get the best deal. The whole process was pretty painless and I would thoroughly recommend Utilitywise to anyone.
February 19, 2018
Unprompted review
Reply from Utilitywise
Hello Toni,
Many thanks for taking the time to leave this amazing review. Its great to see that our team did a great job for you and your business. If we can be of further assistance please don't hesitate to get in touch with our team on 0330 303 3313.
Kind regards,
Jordon
Just started using Utilitywise
Just started using Utilitywise, so far so good
February 15, 2018
Unprompted review
Reply from Utilitywise
Hello,
Many thanks for the 5 stars! We look forward to continuing our work as a Utilitywise customer.
Kind regards,
Jordon
Call about 10 times a week
Call me so many times throughout 2017 telling me how much money they were going to save me and now my contract is ending in March. I get a call from Kevin Or Kalvin and he wants me to give me 18.60 pence unit rate and a 110.20 pence standing charge? This is nearly triple what I'm currently paying!!! I get a call an hour later from another firm who gave me 13 pence unit rate and 27 pence standing charge but you telling me that's the best you can do?
Ridiculous.
February 15, 2018
Unprompted review
Reply from Utilitywise
Hello Rahul,
I am really sorry to hear about your experience with us, this is not how we expect our customers to feel. Would you mind dropping me an email at info@utilitywise.com so I can ensure this is followed up.
Kind regards,
Jordon
Outstanding Customer Service
Outstanding personal customer service was provided by Kevin Hodgson.
February 15, 2018
Unprompted review
Reply from Utilitywise
Hello Jana,
Many thanks for your lovely review. I will ensure that your feedback is passed on to Kevin and his manager.
Kind regards,
Jordon
Reply from Utilitywise
Hi Philippa,
Thank you for the 5 stars! Please do get in touch if you have any questions relating to your account by contacting our team on 0330 303 3313.
Kind regards,
Jordon
Rebecca was very helpful & made the…
Rebecca was very helpful & made the process very easy
February 14, 2018
Unprompted review
Reply from Utilitywise
Hi Beverley,
Many thanks for taking the time leave us this lovely review. I will ensure that this is fed back to Rebecca's manager.
Kind regards,
Jordon
Excellent
Excellent, polite service that helped us with every part of our electric and gas transfer over to new premises.
February 13, 2018
Unprompted review
Reply from Utilitywise
Hi Helen,
Thank you for taking the time to leave us this lovely review. I'm pleased to read our team have done a great job procuring your energy contracts.
Kind regards,
Jordon
reciting a lengthy
reciting a lengthy, complicated contract over a phone call and expecting a prospective client to remember and understand all the consequences of accepting such a contract is unethical if not indeed unlawful. You tie the unwary "client" to years of overpriced electricity and gas. On receiving the written contract days later, there is clauses contained therein that was not given over the phone. Your unscrupulous methods of doing business is a disgrace.
February 13, 2018
Unprompted review
Very Helpful, nothing too much trouble
We have dealt with other companies over the years, Utilitywise have been most helpful in resolving old issues and sorting out new contracts. We dealt with Thomas Scrimshaw, he has been fantastic to deal with
February 12, 2018
Unprompted review
Reply from Utilitywise
Hello,
Thank you very much for this lovely review. It's great to see that our teams are doing a great job procuring our customers utility contracts. I will ensure that this is fed back to Thomas and his manager.
Kind regards,
Jordon
5 star very good all round
February 8, 2018
Unprompted review
Reply from Utilitywise
Hello,
Many thanks for taking the time to leave us this great review. Please get in touch with our team on 0330 303 3313 if you have any questions.
Kind regards,
Jordon
Reply from Utilitywise
Hi Alex,
Thanks for review, I'm pleased to read we have done a great job.
Kind regards,
Jordon
Excellent friendly service
Excellent friendly service. Takes the stress out of having to manage the change over of our Gas and Electricity suppliers for 10 shops!
February 8, 2018
Unprompted review
Reply from Utilitywise
Hello Mr Ferguson,
Thank you for the 5 stars! It's lovely to read such great comments from our customers. If we can be of further assistance please contact our team on 0330 303 3313.
Kind regards,
Jordon
Very helpful, no nonsense service.
Very helpful, no nonsense service. I dealt with Jake Clark and he was very friendly and didn't fill my head with jargon. Great service again this year. Well done Utilitywise.
February 8, 2018
Unprompted review
Reply from Utilitywise
Hi Tracy,
Thank you for your great review. It's great to read that Jake is doing an amazing job, I will ensure that this is fed back to his manager. If you have any problems with the account please don't hesitate to contact our team on 0330 303 3313.
Kind regards,
Jordon
Very good service
Very good service, very well thought out and always helpful
February 7, 2018
Unprompted review
Reply from Utilitywise
Hello,
Many thanks for the 5 star review, please do get in touch if you have any questions by contacting our team on 0330 303 3313.
Kind regards,
Jordon
I've been dealing with Jonny Pullarp …
I've been dealing with Jonny Pullarp for a number of years and I've always had exceptional service - calls returned promptly, good honest advice, up to date onformation, polite conversation and a nice guy to talk to.
February 7, 2018
Unprompted review
Reply from Utilitywise
Hello Mrs Chadwick,
Thank you for submitting this amazing review. Its great to read about the service that we are providing, I will ensure that this is passed to Jonny's manager. If you have any problems relating to your account please don't hesitate to get in touch.
Kind regards,
Jordon
Thank you so much for all your help and …
Thank you so much for all your help and patience.
Ben Reed was an absolute pleasure to work with.
I highly recommend both Utilitywise and Ben, good job well done!
February 7, 2018
Unprompted review
Reply from Utilitywise
Hello,
Many thanks for taking the time to leave us this amazing feedback. It's great to see the hard work of our team members brought to our attention. I will ensure that this is fed back to Ben's manager. We look forward to continuing our work together as Utilitywise customer.
Kind regards,
Jordon
Happy with the service we have received
February 5, 2018
Unprompted review
Reply from Utilitywise
Hi Angela,
Thank you for the review. It's great to see our team have done a great job with your energy procurement. Please get in touch if we can be of assistance with your account.
Kind regards,
Jordon
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.