Vacatia Reviews 

Really disappointed on how they handle customer service. We reserved a hotel room at panama city, but days ago the reports have been saying that the weather was bad due to hurricane barry,beaches were closed to the public, they even have double redflags on those days. We called days ago to cancel due to the weather and ask for refund since its weather related but they said to only refund if it is an emergency state. We hoped we they would consider Has been going on for weeks, poor communication, they keep making promises to either call u or ff up with the hotel yet nothing really happens.called the hotels(also was not receptive). Overall im not happy on how it turned out just left you hanging, been a month already yet thw response is always the same. Ive gotten tired already so i give up. Im never booking w vacatia anymore.they couldve at least given us a compensation in return, that one night costs us 400 bucks it all went to nothing. Just really disappointed and unhappy with the service.

We reserved a room at the Parkway International Resort in Orlando for 4 nights and it was more than we could have expected. Vacatia kept us up-to-date on our reservation and there were no hidden fees. We requested a remodeled room and we loved everything about it! We can't wait to book again! Thanks for helping make this the trip of a lifetime! :)

Easy great service, great properties, great prices

Extremely disappointed with the room, the bed completely dips in the middle absolutely worse bed we have ever slept in, the room is dusty no tea or coffee provided

So, we had a rather large group all travelling to Vail, CO for a wedding. We decided that we didn't want to stay in the heart of Vail but rather more on the outskirts. We heard of this company called Vacatia , decided to do a little research on the web and was able to book a Premiere 3 bedroom unit to house 3 adult couples. Our only concern was whether each bedroom had at least a queen in each and not bunk beds? Lauren, the Vacatia rep. I dealt with called ahead to confirm this for us, and also re-confirmed the week before we left which eased our minds. We ended up running late due to rental car, traffic, etc...from our flight but the guest services called me and directed us where to go and pick up our keys. Once we arrived we were told we had been upgraded to a bigger space, wow! The Elkhorn Lodge was beautiful to say the least! Our unit was 2 floors of amazingness, with an extra loft, sleeping quarters added. We had other friends who also booked this resort who were upgraded as well. We were able to shuttle to Beaver Creek directly from our unit, we rode the gondola and hiked directly from our unit as well. In addition to the wedding my husband was turning the big "60". The resort helped to accommodate extra guests for a Birthday Bash which turned out fabulous. Thanks Vacatia for making this VERY PLANNED trip a huge success! We will definitely be booking through you again. Don, Rina & the whole crew. :)

This is my second day on vacation and my family is still not in the unit that we booked for the 21st through the 28th. I called yesterday and spoke to the Westgate Myrtle Beach and they told me my unit was ready. We arrived after a 13 hour drive to be stuffed in a very small Hotel room, because they rented our unit!!!!!!!!! The hotel room is a 2 Star at best. Very small. I have called Customer Service and have left my number numerous times. I have also sent emails with no response. However I did get an email from Camilla about enjoying our stay. What a joke. This is by far the worst experience I’ve ever had on a vacation rental. The fine print did not cover them renting our unit and sticking us in a hotel room at a ridiculous rate of what we paid for the unit. The hotel gave us a 50$ gift card for their restaurant and waved our resort fees but also promised to resolve first thing this morning. I checked at the desk this morning and they basically did not understand how or why this was an issue. I don’t understand how a resort and Vacatia can double book a unit and leave the consumer hanging.

EDIT: was able to get the charges fixed on their end- The person who helped me was 'Lauren Rodriguez' on the FB customer care team.
(I DMed them a message on FB)
I am now neutral with the transaction now!

Please be aware of
Hidden resort and cleaning fees totaling more than 130 dollars for a single 2-night stay-(it will not be cleaned while we are there) the company can be reached after hours on FB

It is entirely unfair of the website developers to hide the extra charges- the other booking companies do not do this. Additional fees tab collapsed and not marked making this info hidden till after booking.

The price wasn't bad. But there were alot of misrepresentation and fine prints that needs to be read carefully. They do give a 2% military discount. They show a early check in fee rate at $35, when in reality it is $85. There is a $20 a day resort fee. They do not honor their price match policy. This will be our last booking through this company. VRBO will be our 1st choice being that the same villas we rented was half the price a night through them.. Good luck

Great agency!! No problem was too big for them to resolve. It was an absolute pleasure.

Worst vacation ever! Fortunately, it was only a 2.5 hour car ride to go back home. The villa was dirty, smelly, and old. There were not enough tables in the restaurants to accommodate all the guests or lounge chairs by the pool. If we were not at the pool by 9am, we sat at a picnic table - so much for relaxing in the sun. If we were not at the restaurant by 5pm, we ate PAPA JOHNS - I can do that at home. I tried to book some spa services for myself and my daughter and the girl at spa reception was so rude, instead of relaxing - I left annoyed. NICE! We only stayed 2 of the 6 nights we had booked and 1 week later I still have NO REFUND. I will be calling my credit card company tomorrow to see if they will cancel payment equal to my refund amount. I will never use or recommend VACATIA to anyone - not even people I don’t like. Total waste of my vacation time from work and my kids spring break was ruined, not to mention, now the headache of refund issues. What a mess!

My experience with customer service was awesome, they were so Hellpful and informative. Definitely using them again!

Answered all my questions
Send me all information I would need about the resort help me decide what is more better for me and help me and everything fit my price range

Everything was nice in the room from the furniture to the view. The only issues we have our of the 5 nights staying was the blow dryers in neither bathroom worked & we had no hot water. It was due to power being knocked off. However, the staff tried to work promptly to get it fixed but there was no resolution before check out, but manager did assure me he was going to check into it & was nice about refunding me my resort fee for the inconvenience

Lovely experience. Its our second stay there and it was also memorable.

I am so thankful for Lauren Rodriquez, Vacatia Guest Care. She has offered exceptional customer service and I am so grateful for her attention to detail. There was a mix-up with my reservation (on the part of the condo) and she went the extra mile to get the problem corrected. Her commitment to addressing our needs will make our 20th Anniversary a week to remember. Thank you.

We had a wonderful time. The unit was very space. My only problem the resort is so large the distance to the pool needs to have some type of shuttle service. we are returing for New Years. We visit Florida each year and we have found our perfect resort.

Found Vacatia thought Trivago. Very pleased with the facility recommended as well as location and price.

I am very pleased with the experience I had with Vacatia. Their agents were a delight to work with and were so helpful throughout the process. Everything at the resort was as advertised. Very nice and clean. We really enjoyed our stay.

Westgate villas was awesome loved the hottub and the waterpark was exactly what ee were looking for. Very comfy. Only problem was a broken drawer was on counter from the time we cchecked in till we checked out, and we were talked into 60 minute timeshare that nearly took up our only day there. Mt advice to anyone would be not to do that unless your there at least 3 nights! we We always book through vacatia who never fails us! thank you so much i have skmeone i am sending to you do i get any perks for tederring someone? Let me know. Thanks again for a wounderful minivaca!

I would of gave it 5 stars if the communication was a little better. I think they need to send you a email when it comes closer to your vacation. I had to call to make sure everything was still ok. When you go online & login...it shows nothing & you start to get scared. When I called they said the online only shows for members that rent out their property. They said that they don't have it where customer can actually see their rental agreement. They need to fix that.