Vacationcare Limited Reviews 

284
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

We found this parking spot by accident but were impressed by the fact that in spite of our being late for a flight they did their best in an attempt to remedy the situation. I would definitely recomm... See more

Rated 5 out of 5 stars

Fantastic service. Very organised Everything is going nice and smooth. This is our 4th time and we always going for this car park. Close to the airport, busses are nice and small so you don’t spend mu... See more

Rated 1 out of 5 stars

😡Absolutely Shocking service from this company, told to pay a extra £10 for drop off at M/C airport on top of tariff. Vehicle’s filthy dirty old Ford Transit,4 miles put on the speedometer,multi sto... See more

Rated 1 out of 5 stars

Awful experience, staff are rude and I’m still waiting for a call back weeks later. The Shuttle bus driver was more concerned about his mobile than driving and almost crashed a fair few times on the s... See more

Company details

  1. Parking Lot

Information provided by various external sources

Established in 1981 . . . Manchester Airports most established Meet and Greet Company. Vacationcare has the “Park Mark” Accreditation, becoming a member of “The British Parking Association”. We are officially recognised and authorised by Manchester Airport to be part of their “Approved Operator Scheme”. Importantly to enhance customer’s faith and entrustment with our company, we are proudly registered with Trading Standards “Buy with Confidence” Scheme – Massively boosting consumer confidence. Simply ring us 10 minutes from the airport and we will meet you at the terminal you are departing from, unload your luggage and take your vehicle to our secure car park whilst you enjoy your holiday / business trip. Vacationcare has taken care of business people, celebrities and holidaymakers cars whilst they travel. Our aim is to remove the hassle and stress of parking at one of the country's biggest and busiest airports. All you have to do is turn up and the rest is up to us. Arrive at your departure terminal, meet our representative & hand over your keys... Job done! We then take your vehicle back to our secure compound where it will remain until you arrive back from your trip. Once you have retrieved your luggage and passed through “Nothing to Declare” you simply call our Chauffeur Line to arrange the return of your vehicle. For security reasons we DO NOT require your home address when booking, however we will require your mobile telephone number. By selecting Vacationcare to provide our Meet & Greet service, we guarantee all our customers the following… 1. Trustworthy & Professional service that you can rely on. 2. Friendly uniformed staff members, providing excellent communication throughout. 3. Personal attention to individual needs, accommodating your requirements where possible. 4. Impeccable service standards ensuring total customer satisfaction. 5. Secure car park in a close proximity to Manchester Airport, monitored 24/7 with CCTV. 6. “Park Mark” Awarded and registered with Trading Standards “Buy with Confidence” Scheme. 7. Member of the “British Parking Association”. 8. Our chauffeurs have COMPREHENSIVE vehicle insurance entitling them to drive your vehicle. Determined to stand out from our competitors we strive to provide an essential, complete peace of mind experience whilst we focus on delivering you the highest possible customer service levels. Our service and procedures where designed, adapted and perfected through decades of experience working within the Meet and Greet industry. Customer feedback has always been an essential part in our development, allowing us to provide a fabulous service to thousands of extremely satisfied and happy customers travelling from Manchester Airport since 1981. Vacationcare are Manchester Airports most establish Meet & Greet Company and having encountered almost every eventuality imaginable. Our experiences enabled us to develop and refine our own procedures, allowing our staff members to deal with any situation, whilst providing travellers a seamless experience with professionalism, courtesy and of course integrity. Our constant high standards and outstanding reputation will forever be the envy of our rivals and a delight to our customers. This has gained us a vast number of regular customers and celebrities that use our service time & time again.


Contact info

3.4

Average

TrustScore 3.5 out of 5

284 reviews

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3.4

All reviews

(284)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

Meet and Greet

This company has performed brilliantly. No waiting and a professional service throughout and a value for money experience. I would highly recommend them as I’ve tried a few companies on meet and greet and you will find vacationcare second to none.

February 26, 2020
Unprompted review
Rated 5 out of 5 stars

Of all the car parks that I've parked in…

Of all the car parks that I've parked in over the years and I've parked in most of the airfields car parks this is by far by far the best car park and the best service I've ever had at any car park the chauffeur was Disco Dave for the return to the car park believe it or not I've parked at Gatwick Heathrow Stansted Manchester Birmingham Midlands Leeds Bradford and a few others and they don't come anywhere near this one ps I was a bit concerned when I found this one as it was a garden centre address I hope you do well all the best

February 18, 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant

Couldn’t fault these guys in the slightest, on departure (I can’t remember his name) he was lovely and very efficient and professional. Got us to our terminal in a timely manner and was very polite and friendly. And on arriving back into Manchester, Disco Dave picked us up. He made us laugh after a long day and travelling and had good “banter” whilst maintaining professionalism. Picked us up within 10 minutes of the phone call and had a laugh all the way back. Will definitely use these guys again and would 100% recommend. Easy parking for a fraction of the price you would pay at Man Air.

February 15, 2020
Unprompted review
Rated 5 out of 5 stars

No Hassle, Whatsoever!

Absolutely no hassle using this service, the best parking I have used and for the price it’s unbelievable! Pick up and drop off brilliant, telephone answered straight away! Great customer service all the way there and fantastic customer service on the way back! Will definitely use again!
Shout out to Tony, enjoy Rotterdam! See you next month!

February 11, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic

Disco Dave was fantastic. Picked us up soon after we arrived back from our holidays. Got us back to the car park and to our car which was warmed up and ready for us and had a lovely chat and laugh during the journey. Certainly brightened up our day after the down that is coming back off your holidays! Thanks again Dave. Would highly recommend vacation care.

February 11, 2020
Unprompted review
Rated 1 out of 5 stars

Terrible

I used this Groupon A to Z parking which was Vacation Care at Manchester airport leaving on 8th Dec and return 28th Dec 2019.
I paid for the meet and greet service which we never got.
On the 8th Dec I called on our way 20mins before arriving as per the company instructions to be told they had had their Xmas do the night before & only had one member of staff working. We had to meet the man in the van outside the airport pub then to follow him miles to a farm where we had to leave the car on a muddy field.
We were then told to get in the van and be taken to the airport. We had initially allowed ourselves 4 hours time in order to relax in the airport lounge but with the messing about we only ended up with an hour in the lounge.
On return on the 28th Dec I rang the company once I had collected my luggage to be told that we had a 40minute wait for the meet and greet service and that if we went in the van again to pick our car up at the same farm we would only be waiting 20minutes.
The experience was a farce and stressful from start to finish. I suffer with an invisible illness to have a special lanyard at Manchester airport so to receive special help. The before and after experience with the car meet and greet company made my anxiety so severe I had to take extra medication

February 1, 2020
Unprompted review
Rated 5 out of 5 stars

Disco Dave 5* Service

Outstanding service will definitely use again and would totally recommend Disco Dave is an absolute treasure made the whole experience easy fun he is a credit to the company

January 24, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing parking services

Amazing parking services, can't fault them! Disco Dave was a fantastic driver, fun and looked after us really well after a 21hr journey home!! Will highly recommend to anyone.

January 11, 2020
Unprompted review
Rated 1 out of 5 stars

Absolute farce.

Booked meet and greet service. On return journey, I was informed that M&G in Manchester airport had been suspended! Waited outside in the cold for over 1 hour for mini bus to transport to compound to collect vehicle. They only had 1 van and 1 driver on duty covering 3 terminals. Compound is secure but just waste land with pot holes all over. When I asked where my car was I was told I would have to go and look for it! My car had 15 extra miles on and when I asked why I was told he didn’t know. When I drove out of the compound my car didn’t feel right so I pulled over and discover a damaged tyre wall and total flat. It was clear it had been like it for some time. I phoned Vacant Care reception to report it and was told there was nothing he could do, I should write and complain. I had to take my car to a nearby garage to purchase a new tyre ( it was a brand new tyre that was damaged).
I’ve sent emails and a receipt claiming reimbursement for the tyre but no response received. Vacation Care are still offering a meet and greet service but clearly not equipped to deliver one. Pay a little extra and use another service provider.

January 7, 2020
Unprompted review
Rated 2 out of 5 stars

Poor service and not really “meet and greet” when you have to wait 25 minutes for your car

Really difficult to get through on the “chauffeur line” when we arrived at the airport to drop our car off but service was okay. Poor on our return though - despite telling them we were through border control immediately as instructed, we were waiting out in the cold for over 25 minutes for our car to be returned. They clearly only had two people working, as we had seen the same person drop someone else’s car off about 20 minutes before ours. We might as well have paid less for a shuttle bus service - not a “meet and greet” service at all really.

December 8, 2019
Unprompted review
Rated 5 out of 5 stars

Reliable

First time user of this service. Timely and excellent service as promised.
Booked in 2 cars for a group of 7 with the park and ride service. Arrived and left promptly for airport.
Return details confirmed with driver already waiting at location.
The return flight was last thing at night, and unfortunately one of the group left a valuable bag in the carpark whilst transferring luggage to cars. We had already left upon realising and called the driver, who had also left and locked up.
He immediately turned around and came back to let us back in and collect it - despite having finished for the day.
Have to recommend these guys!

November 19, 2019
Unprompted review
Rated 5 out of 5 stars

Was a bit apprehensive at first ....

Was a bit apprehensive booking with this company because I had seen quite a few mixed reviews but glad I did. The chauffeur was there to meet me when dropping off within minutes and again when being picked up. Good service for a great price.

November 4, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service and drivers

I used these for the first time, booked my car in online from 21.10 - 30.10 and was extremely happy with the service I received. I dropped my car off no problem, the driver (sorry couldn’t remember his name) was a lovely guy and chatty. Confirmed my booking and told me to ring when I returned for the shuttle service. On returning back, I rang Dave who directed me to the meeting location and said that he would be 10 minutes. He was already there waiting by the time I got there. Again lovely chatty guy, arrived at the parking area and Dave told me to stay in the warm bus while he got my car. Car was just as I had left it. Dave helped put my bags in the bag and wished me a safe journey home. Will definitely be using this company again when I go away.

November 1, 2019
Unprompted review
Rated 1 out of 5 stars

Awful

Awful! Damaged car. Rude staff. AVOID! I will never use this company again.

October 24, 2019
Unprompted review
Rated 1 out of 5 stars

Dont risk your car with these

Returned from vacation on October 16th and as others have mentioned, car was a complete disgrace with mud and debris both around, on top and throughout the vehicle. Rang office on way home that day and was told needed to speak to what now seems a complete waste of time called Andy....email address to follow. Ten phone calls later, including 3 people hanging up and 3 emails later with no reply just compounds how absolutely poor and rude this company is. Have the decency to acknowledge when your service has been so absolutely substandard

October 23, 2019
Unprompted review
Vacationcare Limited logo

Reply from Vacationcare Limited

I'm sorry you feel you need to leave us a negative review even though your car was collected and returned to you without waiting around. You paid for outdoor parking and it's winter so roads around the airport have mud on them. I don't feel we deserve a 1 star review for a bit of mud and bird poo... We do offer a Valeting service to customers at an additional cost.

Rated 5 out of 5 stars

Parking our car cannot get any better.

Parking our car cannot get any better.
We were caught up in the T. Cook demise saga even though we had booked our flights a year before and were checked in with Vacation care in good time we still lost our return flight.
We flew out with T. Cook,car picked up 5 mins after we arrived at departures by Vacation care but T.Cook went under the next day. Our rearrangement with Vacation Care involved three emails and a quite late notification of our return time.
We duly returned to Manchester, rang and walked to the pick up spot for our car and it was being driven in as we arrived. Car was as we had left it, personal belongings like coats as they had been in the back of the car and a welcoming drop off driver.
What an Excellent Service.
Imagine the tens of cars that had been booked in during this collapse and the 100s of emails that must have been involved for Andy and his staff to deal with and the hours that must have taken!
We have nothing but the highest admiration for this company and recommend them when ever we can.

October 20, 2019
Unprompted review
Rated 5 out of 5 stars

Just got back from holiday booked…

Just got back from holiday booked vacationcare great service car very secured arrived gave keys into office of we went coming back was great phoned up when got bags 3rd floor in lifts disco Dave was waiting for us would definitely use them again no problem...

October 19, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, staff really helpful. I have a disability and staff went above and beyond to help me, will use again. A1 service thank you

October 18, 2019
Unprompted review
Rated 5 out of 5 stars

After a rather rubbish trip down south…

After a rather rubbish trip down south for work I was greeted by Dave at the airport. I’ve never been happier to hear the friendly, warm and familiar northern accent.
Dave was very quick, efficient, helpful and thoughtful. Something I needed after a long, rough day.
The car park is very secure and the shuttle service is reliable and trustworthy.
Thank you Dave for being a breath of fresh air. You do a great job.

October 17, 2019
Unprompted review
Rated 2 out of 5 stars

Quite disappointed

Quite disappointed. Noted when car dropped off driver did not turn headlights on even though it was night time. On return car filthy from being parked under a tree, covered in leaves, twigs and bird droppings. Had to have car professionally cleaned. Would not use again. When car returned the driver did not ask me to check car.

October 17, 2019
Unprompted review

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