Vacationcare Limited Reviews 281

From the moment we arrived, we were warmly welcomed by the very friendly manager and her staff, Everything went smoothly, she even upgraded us to self park and kindly allowed us to keep our keys, which was a lovely gesture. On top of that, she waived the £10 fee as we were going away to celebrate our anniversary. We couldn’t recommend Vacation Care more highly, thank you, we will definitely be using you again in the future. X

STOLEN CAR 3 weeks later!! Parked with them and when I came back it took them an hour to pick us up, the driver who picked us up told us he had been there and no one told him to pick us up and that they was lying. When we eventually got our car, noticed the trip meter had been zero’d. Timing of the car was a couple of hours out and the car was in sports mode from the settings and had been refuelled 1 mile before we got it back.

When we rang and complained the manager made an excuse that our battery may have died, which isn’t really believable as a brand new battery was put in a month prior. We asked for cctv evidence which they promised to give and never did.

3 weeks later my car was stolen within 10 minutes of me parking up. Most likely cloned the key or probably put a tracker in the car!!

Reported to Manchester police. The manager was just swearing over the phone

AVOID AVOID AVOID !!!
First impressions. Totally unprofessional. Vile, aggressive, abrupt attitudes from staff, particularly when they shouted at me to stop the car when I pulled in despite a man telling me to park on the left.
Transfer bus was apparently broken down so we were sent downstairs to the taxi rank to get a taxi to the airport (which they don't pick up so you need to call them first and then they get out and say Hello!)
On the way home the transfer bus was old and fit for the scrap yard - The wait for pick up was only 15 mins but loud music extremely fast over speed bumps and stunk of cigarette smoke. On collection of my car, no scratches or bumps only covered in thick dust - so seems it was not kept under the Car Park.
SO just to advise my issues started a few days after this - I drove my friend who was visiting me to a close by village on a Sunday evening and when we got back my car would not start - strange? but I decided to sort in the morning as we had a takeaway and a lift home.
When the AA man came he said the battery was more than flat - it looks like it was left with light on and restarted as the plastic cover on the engine was loose and falling off - I've never been in the engine as it was a new car - he said someone had been at the battery as there were marks on it for someone jump-starting my battery. So the other weird thing was when I go to my car my lights were turned OFF and I always turn my lights on AUTO so obviously someone had messing with my lights also a few other things seems odd - seat placement etc so someone had enjoyed driving my car AND it seems someone left the lights on and drained my battery - which was NOT a cheap replacement :(
AVOID AVOID AVOID !! I would never use this place again. It's just not worth it :(

Read the reviews and don’t book with vacation care! The place is awful and looks like some backyard in a dodgy street. The males working there stink of weed and their behaviour and demeanour speaks “chav fresh out of jail”. Firstly, you should know that there is a charge of £10 for airport drop off and then expect to wait 20 minutes in the cold car park. When we arrived and we rang them to collect us, they said that their vans have broken down and that we need to pay for our own taxi at our expense. The taxi charged us £17 from terminal 2 to that Asda car park that they’re using as “Vacation Care”. Don’t try to reason as to how they breached their terms as they believe that it’s a favour or “bonus” and therefore not a single apology, However, they’re very good at talking aggressively. Luckily I booked via an online platform but save yourself the hassle and book with other reputable car parks. Cheap in this case meant paying an additional £28 which is more than ringway or jetparks have suggested.

Just arrived back off our holiday this morning, called the company to let them know we have arrived and ready for collection to be told she has no vans to pick anybody up, apparently all 3 have broken down!! I said what do we do then, she said we have to get a taxi at OUR EXPENSE, with no apology either! it cost us £15 in taxi and argued we shouldn’t have to pay the barrier fee due to getting dropped off at the entrance and having to walk up the ramp, seems like it’s going to be hard work to get back as she couldn’t give us the cash back and said she can’t refund on card. Absolute joke and will never ever recommend this company to anyone. Avoid, they are absolute cowboys. Not the nicest of places, I agree with other reviews that the place stinks of weed.

I cannot for the life of me understand all the bad reviews??? They are really well priced,looked after my car which is the biggest concern!!! Friendly, courteous lovely people!! Nothing but positive things to say! I am really happy with my experience with this company ☺️ I will definitely use again in the future! I did pay the extra to park myself and keep the keys!

These guys are truly amazing all these vile reviews because you have had a crappy holiday these guys always go the extra mile and I will continue to use these guys as there cheap and reliable thanks guys be back soon

I had very bad experiences with them I left my car for 2 weeks when I came I found my been damaged with heavy scratches on the door and door handed was broken, until now they don't answer my emails no respond to my calls before I left the parking they promised everything will be fine and asked me to send an email with the picture and they will check the camera and now they ignored me.

Absolutely shocking! Do not use this company the guys who speak on the phone are ignorant , the drivers was really nice going and coming back! We had come out terminal one and there was multiple multi storey car parks , so I said which one. He replied back being very rude and was not friendly at all.

I’ve used vacation care before and it was great. This time we waited an hour to be picked up. After travelling back from holiday late and had to wait in the cold was just too much. We was tired and could have been home in that time nearly! We choose earlier flight back to get home early. The driver did apologise and was nice and he even said there’s 4 vans off the the road and had to hire one, just one? Think the owe er needs to look after his vans and staff instead of being tight!!!

Waited 30 minutes to be transferred to the airport when we got there. Had to wait in the reception which was overwhelmed with cigarette smoke and weed smells. The drop-off point is very convenient however.
On return it was really quick to get back. Really easy pickup.
Staff stunk of cigarettes and the smell lingers in your car after they drive it. I wasn't happy when I picked up my car. I watched back the footage and they don't drive your car miles away like some but the smells are enough to deter me from booking again.

1 hour wait on pick up then went to other terminals and over loaded the pick up van with people . Left a back up phone in my car glove box,also my driving license with it . wasn't there when I got home ... I can't explain where it went. I can't accuse anyone but where did they go 😡

2nd time this year we have used them and both times were brilliant no long waits for the bus either way. Friendly staff. Will be using them again next month.

I have not even parked my car with them yet but I wish I had not booked parking with this company. I chose them from a Compare Airport Parking Deals web site for Manchester Airport. The booking confirmation immediately tacked on £20 for the "free" shuttle bus. I contacted their chat and exchanged one message with "Martin" who just confirmed that yes I would have to pay £20 more than I'd expected and who completely ignored my response to this. I could cancel my booking but it will cost £20 to do this and they are so disorganised that I don't trust them to refund my money.

1. Long delays to be collected at airport. General management of the shuttle service is inadequate
2. When driver eventually showed up, he was playing very loud inappropriate music (a lot of the N word) - I requested for him to turn it down.
3. Parking lot and office smelt like weed -
4. Unprofessional attitudes from staff throughout.
5. Might be cheapest option but certainly not the best.

brilliant service from desk then our driver Pat who was very efficient & great fun on our return we waited minutes after collecting our luggage & once again a great driver in Babs
what a great service will most certainly be using again

Would like to save bad experience guys.Never book car park with them!!!Doggy company,they don’t know what they doing…
I was waiting for pickup from airport 45min!!After us driver picked up other group even he had not enough seats for them!!!I don’t know where my car were stored but went l pick it up was covered with some sticky stuff!!
Never,ever again…They just ripped me off.

I CAN NOT SAY HOW GOOD THESE GUYS ARE SO FRIENDLY AND HELPFULL WE ARRIVED T THE CAR PARK AND THE SHUTTLE WAS THERE SO WE DIDNT HAVE TO WAIT AT ALL ON RETURN WE RANG AND WAS GIVEN INSTRUCTIONS AS TO WHERE THE MEETING POINT WAS THE MINI BUS ARRIVED IN LESS THAN 10 MINS AND TOOK US BACK TO OUR CAR NO ISSUES WHAT SO EVER THE PRICE WAS VERY VERY REASONABLE I WILL DEFO USE THESE GUYS AGAIN ,AND CANOT UNDERSTAND THE BAD REVIEWS AS THEY WERE NOTHING BUUT FANTASTIC FANTASTIC AND FANTASTIC AGAIN WELL DONE GUYS ....

OK so we arrived for our transfer to airport. Driver came with mini bus almost immediately with large hood, I could hardly hear and asked him to remove his hood. On arrival at Manchester, my husband realised his wallet wasn't in his pocket (instant panic). Driver had literally just moved off we were still exactly where we'd been dropped. I called the company Vacationcare immediately, they said don't worry driver will stop and call back. They called within minutes to say sorry driver can't find your wallet!! Just two weeks off Christmas and a wallet with £1200 in it and all cards and driving license gone! on return a week later, I managed to speak to the manager of Vacationcare which I did. He asked questions re our driver which I confirmed, he then I asked I put this in an email to him. I was concerned the manager was not aware of my situation already! I emailed the manager with all details, no response. I even asked if the email was received some 2 weeks later and sent the message again, no response. The email was received but thought I would prompt but absolutely nothing. BEWARE ALL

Friendly and helpful staff, easy to use service with clear instructions. Couldn't have been easier!