Booking vacations with Holiday Discounter is always super easy and fast! Their team provides great guidance during the booking process, clearly explaining everything about the destination and what n... See more
Company replied
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Booking vacations with Holiday Discounter is always super easy and fast! Their team provides great guidance during the booking process, clearly explaining everything about the destination and what n... See more
Company replied
Hi, booking was easy, payment went through. The only min point I would give for quite long confirmation time. But overall I was informed it will take up to 2 days, so I was waiting patiently. I di... See more
Low booking fees compared to other similar websites. Yet, it is difficult to choose a package with both flight and transfer. You have to keep refreshing the webpage and somehow, you will get the packa... See more
Good website with good photos and information but sometimes missing particular room type descriptions. Prices are often better than other sites, the booking process is easy and reliable and there's an... See more
De naam zegt het al. En onze prijzen zeggen de rest: sinds 2000 heeft dé VakantieDiscounter de laagste prijzen. Als je goedkoop en makkelijk je vakantie wilt boeken ga je dus naar dé VakantieDiscounter. Al honderdduizenden trouwe klanten gingen je voor. We zijn volledig onafhankelijk en daarom in staat een zo objectief mogelijke selectie vakanties aan te bieden.
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Herengracht 262, 1016 BV, Amsterdam, Netherlands
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Booking vacations with Holiday Discounter is always super easy and fast! Their team provides great guidance during the booking process, clearly explaining everything about the destination and what needs to be done before departure and while you’re there.
During the vacations, I also received some tips with places to visit and where to eat.
I’ve used their platform three times now, and every single vacation went perfectly as planned. Reliable, smooth, and stress-free — I highly recommend Holiday Discounter!

Reply from VakantieDiscounter

Reply from VakantieDiscounter
Poor organization! I don't recommend it! We booked a vacation a month ago, and two days ago we learned that our return flight had changed for unknown reasons. We were supposed to fly from Cologne and had a return flight there. The organizer changed the return flight to Frankfurt. My question: how can you imagine this! With two children, we'll be driving from Frankfurt to Cologne to pick up the car again?! We were offered a different flight with an additional fee of €280, to our detriment! Hello! We're buying a vacation, and yet in the end, you're not sure whether you're going or not! We're planning to bring the kids, and you're ruining our plans! If you change the terms of the contract, the buyer has the right to withdraw from the contract. How do you imagine that now? That we'll be driving 2 hours and 15 minutes by bus or train with the kids to get to the parking lot in Cologne to pick up our car? Do you think that's serious? Warning! If I want to cancel, I have to pay an additional €1,200. Doesn't that seem like fraud to you?

Reply from VakantieDiscounter
Do NOT book with De VakantieDiscounter – They ruined our trip!
This company is completely unreliable and irresponsible. We booked a trip through De VakantieDiscounter, trusting their platform to provide accurate and essential travel information. At no point during the booking were we told that a visa was required for our destination. No warning, no notice — absolutely nothing.
As a result, we were denied boarding at the airport, and our entire holiday was ruined before it even started. When we contacted their customer service, hoping for support or at least understanding, we were met with cold, robotic replies and a flat-out refusal to issue a refund. They take no responsibility for their mistakes and clearly don't care about their customers once they've taken your money.
This is not just poor service — it’s negligence. If you're thinking about booking with them to save a few euros, think again. The real cost is your time, your money, and your peace of mind. There are plenty of other travel agencies out there that actually care about their customers and provide correct information.
Avoid De VakantieDiscounter at all costs. Don’t let your holiday turn into a nightmare like ours did.

Reply from VakantieDiscounter
We booked holidays in Costa Brava, Spain. The staff was lovely and really helpful in the hotel, although they looked exhausted. The breakfast was decent, I would expect a bit more from the food at a 4 stars hotel and the 2 hours gap, from 8 to 10 am it's actually short and inconvenient. At 9:15 am half of the buffet is already empty. The connections from airport to hotel were extremely long and the hours to part made us, lose a lot of time both at the arrival and the leaving day. This is something we were not informed at, from the travel company. We probably would check for another way to arrive if we knew. We booked a 6 days holiday and we lost one day and a half travelling.

Reply from VakantieDiscounter
I had a terrible experience with vakantiediscounter.
A week before my vacation, they called to tell me that the accommodation I had booked and already received confirmation and tickets for was suddenly unavailable. The alternative they offered was nowhere near the same quality as what I had originally booked.
The agent who contacted me was unhelpful, rude, and didn’t even bother to apologize for the situation. Their only response was that they could refund my money, without offering any form of compensation just one week before my holiday.

Reply from VakantieDiscounter
Precise describtion and affordable prices even for larger family. I would appretiate if other costs (visa, baggage etc.) would be mentioned in the offer.

Reply from VakantieDiscounter
I had a terrible experience with VakantieDiscounter. A week after booking and when I had already received flight tickets and hotel confirmation, they suddenly called to say my accommodation was “not available” anymore because of a system error. This was just one week before my trip, when everything was already planned.
The only alternative they offered was a much lower quality hotel, and when I refused, they simply canceled my booking. The customer service agent was not helpful at all, and didn’t even apologize. No compensation was offered, even though I had to find a new hotel last minute for a much higher price.
This was extremely disappointing and stressful. I will never book with VakantieDiscounter again and I do not recommend them.

Reply from VakantieDiscounter
Extremely terrible experience with Vakantiediscounter. I had already received my flight tickets and hotel reservation confirmation, but a few days later their rude customer service called and said the accommodation was suddenly “not available” because of an internal system error. They only offered a lower-quality hotel or cancellation — no compensation, no apology. Since it was close to our trip, prices had already increased, and we had to waste an entire weekend finding a new (and more expensive) option. Absolutely unacceptable — I will never trust or book with them again.

Reply from VakantieDiscounter
Easy to compare prices on the different days. Then also getting the full package.

Reply from VakantieDiscounter
Probleem is als je even je eigen agenda wilt checken is de evt boeking al weg zit nog geen 20 sec tussen

Reply from VakantieDiscounter
First time using this company and honestly it's not a very good experience. The customer service is so bad. No one replies at all to emails. The website claims that the best way to contact them is by email request and they will reply in 2 to 5 business days. Here I am 10 days after contact (8 business days) with still no reply. All i have done is try to contact the company about my booking and flight, reading the reviews here that state "amazing service" "great customer service" has got to be paid response.
What does a customer need to do to get "amazing service" ? Because I cannot get a reply from an email

Reply from VakantieDiscounter
Dutch
Goedenavond, wilt u een review?
Oké, ik heb 3 of 4 maanden van tevoren een reis naar Egypte bij u geboekt, ik weet het niet meer precies. Ik heb het beste hotel voor mezelf en mijn vrouw gekozen op basis van alle criteria, inclusief de prijs. Ik heb mijn vakantie gepland en specifiek voor deze reis een vakantie voor deze data geboekt. Maar een ander bedrijf schreef me 20 dagen van tevoren (aangezien u een reseller bent) dat mijn reis drie dagen wordt uitgesteld vanwege een geannuleerde vlucht, wat uiteindelijk al mijn plannen in de war schopt en ik eigenlijk geen keus heb. Ik kan het daar niet mee eens zijn, want ik ben specifiek op deze data met mijn vrouw op vakantie geweest. U biedt me vervangende opties aan, maar dan 2-3 van de beste opties, bijvoorbeeld met korting. Nee, u biedt me 1500 opties van de slechtste overgebleven opties aan, tegen enorme prijzen. En bovendien zou het vervangen van de reis me nog eens 25 euro extra hebben gekost. Het is uw schuld dat ik in deze situatie zit, en ik moet nog steeds voor de vervangende reis betalen (ze hadden me hier tenminste korting op kunnen geven). Jullie hebben me gedwongen om het niet eens te zijn met jullie opties en de reis te annuleren. En de reisorganisator probeerde de situatie telkens zo voor te stellen dat ik de reis zonder opgaaf van reden had geannuleerd, en niet andersom. Bovendien rekenden ze me nog eens 35 euro annuleringskosten en wat extra kosten. Bovendien moest ik de reis toch annuleren en nu, 20 dagen voor de vakantie, moet ik op zoek naar iets dat in ieder geval in de buurt komt van wat ik eerder heb gevonden. Vindt u dit normaal? Ik zal uw bedrijf aan niemand aanbevelen, ik heb er alleen maar een slecht gevoel bij en ik ben mentaal een hele week kapot geweest dankzij jullie.
English
Good evening, would you like a review?
Okay, I booked a trip to Egypt with you 3 or 4 months in advance, I don't remember exactly, I chose the best hotel for myself and my wife based on all criteria, including price. I planned my vacation, and booked a vacation for these dates specifically for this trip. But another company wrote to me 20 days in advance (since you are resellers) that my trip is being postponed for three days due to a flight cancellation, which ultimately ruins all my plans and I don't really have a choice. I can't agree, because I took a vacation with my wife specifically on these dates. You offer me replacement options, but 2-3 of the best options, for example with a discount. No, you offer me 1,500 options of the worst remaining ones and at huge prices. And besides, replacing the trip would have cost me another 25 euros on top. It's your fault that I'm in this situation, and I still have to pay for the replacement (they could have at least given me a discount on this). You forced me to disagree with your options and cancel the trip. And the operator each time tried to present the situation as if I had cancelled the trip without any reason, and not the other way around. In addition, they charged me another 35 euros for the cancellation and some fees. On top of that, I had to cancel the trip anyway and now, 20 days before the vacation, I have to look for something at least close to what I found before. Do you think this is normal? I will not recommend your company to anyone, I only have bad feelings and I was mentally broken because of you for a whole week.

Reply from VakantieDiscounter
Takes zero responsibility when something goes wrong. I’ve tried contacting them multiple times about issues with my booking, but neither Vakantiediscounter nor Dertour (the company I apparently booked through) is willing to take ownership. No one helps, no one cares as long as they’ve received their margin, you’re left to deal with the mess alone.
On top of that, I booked over €300 worth of extra services, of which not even half worked properly or were usable at all. Absolutely unacceptable and deeply disappointing. Shame.

Reply from VakantieDiscounter
The room was awful, you could hear your neighbour talking, going to the toilet even sneezing. Never ever slept so bad. It was just horrible and the people were not friendly at all!!!

Reply from VakantieDiscounter
The staff couldn’t even manage a smile. The animation house for kids was almost always closed. The shows feature half-naked women dancing, and you can clearly see they’re being forced to perform. Why does the water get turned off on the water slides and in the kids’ pool? From 16:00 to 17:00, only ice cream is available, and if you’re standing in the ridiculously long line and finally get to the front at 17:00, you’re turned away.
The hotel room had so many issues. A sewer smell came from the toilet and shower, lights were broken or falling over, the mirror was cracked. Housekeeping took the money but didn’t clean the room or restock clean towels. The minibar wasn’t refilled either. It’s supposed to be an all-inclusive hotel, yet you have to pay for games and even a milkshake.
The food was not varied at all—we, as a family, ate out for five days. The toilets in the hotel were dirty and often had no toilet paper, even right after they were supposedly cleaned. As for the elevator, we once waited 15 minutes before it arrived. And be careful—the floor numbers in the elevator don’t match what’s announced, so you might get off on the wrong floor.
It felt like nobody wanted to be there, and everyone was just doing it for the money. And then if you want Wi-Fi, you have to pay 60 euros for 7 days? —this is supposed to be an all-inclusive hotel.

Reply from VakantieDiscounter
In May, I contacted Vakantiediscounter to request a change from half board to all inclusive. The same day, I received a reply confirming that the change was possible for an additional €370. I immediately confirmed that I wanted to proceed with the change.
Unfortunately, I received no further response for almost two months. Despite following up via email, I was completely ignored. After nearly two months, I was finally contacted again — only to be told that the change was now possible, but at nearly double the original price.
I find this unacceptable. The price increase is not my fault; it is clearly the result of negligence on the part of Vakantiediscounter, who failed to act on my confirmation in a timely manner. What’s even more disappointing is the lack of communication — no one even bothered to reply for weeks.

Reply from VakantieDiscounter
Very good prices and has all the information you need.

Reply from VakantieDiscounter
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