ValueOils logo
Visit website

ValueOils Reviews 518

•
TrustScore 4.5 out of 5

4.4

Heating Oil Supplier
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, competitive pricing, and efficient delivery. Many people appreciate the helpful and friendly staff, especially the delivery drivers, who are often described as polite and professional. The ordering process is frequently noted as easy and straightforward, with many consumers highlighting the convenience of early deliveries. However, some customers also noted issues with order fulfillment, including significant delays and unexpected changes to delivery dates. A few people mentioned problems with communication regarding these delays, and some experienced difficulties with unexpected price increases or additional charges.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the fast and punctual... See more

Price

Clients share positive opinions on price, with many finding the prices to be good, competitive, and even the... See more

Order

Customers had ambiguous experiences with order. While some reviewers praised the easy ordering system, good... See more

Service

Reviewers mention positive feedback about service. Many customers praise the excellent and efficient service,... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers highlight the kindness, patience,... See more

Based on these reviews

Rated 5 out of 5 stars

Always delivers when scheduled. If I order too much oil they will credit difference back into my bank account which a lot of companies do not. Have had trouble in past with a company deducting £20 bec... See more

Rated 5 out of 5 stars

I pay an amount each month into my Value Oil account which is like a saving plan, then when I need to order oil I don't have a big bill to pay. I don't miss the amount I pay via direct debit. I used s... See more

Rated 5 out of 5 stars

Delivery was earlier than expected, which was good. (Although I didn't hear about this until the same morning, which could have been awkward.) The driver came with a smaller tanker, as requested, wh... See more

Rated 5 out of 5 stars

Value Oils provided an excellent service. They were competitively priced and delivered exactly when they said they would. The driver was very friendly and polite. I would use Value Oils again and defi... See more

Company details

  1. Heating Oil Supplier

Written by the company

ValueOils.com is the UK’s leading independent online home heating oil price comparison website. We are headquartered in Belfast and supply home heating oil (Kerosene) and gas oil (Red Diesel) to thousands of customers in every part of the UK daily. ValueOils.com can offer you cheap heating oil every day by comparing fuel prices from our extensive network of suppliers, presenting you with the best price and delivery options available for your postcode. With every quote we provide, we always offer the cheapest oil prices that we have available - guaranteed.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

518 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great oil company

Always delivers when scheduled. If I order too much oil they will credit difference back into my bank account which a lot of companies do not. Have had trouble in past with a company deducting £20 because over ordered. That’s why I’m sticking with Value Oils. X

January 14, 2026
Unprompted review
Rated 2 out of 5 stars

Good price, terrible service

I'll give them two stars for price and convenience of using PayPal Credit - they lose the rest for having 15 days to deliver my oil, and still being 3 days late, only telling me at 3.30 on final day for delivery. Cold children over the weekend, will take my business elsewhere next time.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Help when it’s needed!

I had a query about a delivery of oil and also the Watchman showing quantity of oil in the tank.
The gentleman, whom I contacted from Value Oils, went to great lengths to help me - above and beyond the normal! I was extremely grateful, and delighted that there are still such good people with Value Oils.
Thank you very much. I have recommended Value Oils to all my friends.

November 18, 2025
Unprompted review
Rated 4 out of 5 stars

Good price for heating oil

Good price for heating oil, delivered on time by a local supplier. Deduct one star for a problem with the payment website. I tried to pay with a personal AMEX card, but the website thought it was a corporate card and would have added a surcharge. Swapped to VISA.

October 15, 2025
Unprompted review
Rated 4 out of 5 stars

The price was competitive,

The price was competitive,
My only issue is on my file there’s a note asking for me to be notified before delivery because the driver needs access to the tank ! For some reason this doesn’t seem to happen.

October 20, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look