I started using this 6 mths ago. At first it was practically dust free and didnt tend to track around the house. The last 2 bags ive had delivered, the quality has gone down hill considerably! It's al... See more
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We discovered VanCat litter a couple of years ago and haven’t used anything else since. It’s definitely the best litter we’ve used and lasts far longer than other brands. Excellent service and consist... See more
I have been using this product for the last 12 months ,my cats love it, clean litter box every day. The absorption rate of this litter is fantastic, clumping great,odour control fantastic. I place an... See more
first time odering this cat litter super fast delivery by DPD and i could also track delivery my 8 month old kitten took to it straight away super fast clumping and as yet i havnt noticed any dust o... See more
Company details
Written by the company
VanCatUK is an award-winning premium cat litter, premium in the quality but not in the price! We are cats favourite as we provide a much more hygienic and comfortable environment both to our furry friends & their owners. With the World Branding Forum awarding VanCat Brand of the Year 2019 in the ‘Pet Cleaning & Sanitation’.
Contact info
Online MBT, Menzies Rd, Dover Port Zone, Kent , CT16 2HQ, Dover, United Kingdom
- +44 (0) 1304 330592
- info@vancatuk.com
- www.vancatuk.com
4.1
Great
2K reviews
Hasn’t replied to negative reviews
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Worst customer service ever
Worst customer service ever. Non existent
October 6, 2023
Unprompted review
My order arrived and the bag was split…
My order arrived and the bag was split with 75% of its contents missing that had poured out the box. Send pictures to Van cat themselves to notify them of my damaged order but they didn't seem interested in the slightest and kept asking for pictures that i'd already sent. After going around in circles and them repeating themselves for half a day via email with no logical response to my problem i've now closed my account with them and no longer use their cat litter. Been a customer since they first started the business and i was shocked to be treated like a nobody. They lied to me several times and i have the emails to prove it. Useless company full of compulsive liars and inccompitence. Quite funny to see everybody else state how bad there customer service is, i knew i wouldn't be the only one having problems when their staff flat out refusing to listen to anything i've said.
September 27, 2023
Unprompted review
Good litter, poor customer service
I love e the litter and cat as well. However the customer service did let me down. I had an issue with them. An order was placed on my account + subscription automatically. I don't how this happened but I did prove them that I haven't been on the website and placed the order myself. My browser history show that. I receive am email one day that they received my order which I've never place! They insisted that I did the order and won't trust me. They did refund me but I had to pay for the delivery... I won't buy anymore because of that. Shame.
September 13, 2023
Unprompted review
Great service
Great service! Exceptional from purchase to delivery. I only came to know about Vancat from the breeder I got my Ragdoll from and I’m really impressed with this company and the litter. I ordered it and received it in less than 48h (it could likely have been even quicker if I didn’t state on the order to do weekends delivery or evening delivery). I’m in awe and this will definitely be my go to!
August 12, 2023
Unprompted review
No scent and fell short of controlling odour
Cannot fault the delivery but unfortunatley for me was disappointed in the effectiveness of the product verses another brand. Thought would give it a try on a recommendation ordered the scented which had no scent understood wouldn't be overly scented due to being in a litter tray but as my litter tray is enclosed expected to smell something other than cat urine am disappointed will be going back to Intersand which I personally find more effective at clumping and odour control.
July 17, 2023
Unprompted review
Excellent litter
Excellent litter, highly recommended x my kitten is 9 months old and we found this to be the best litter yet. Great clumping and odour control! Can’t smell litter at all. Highly recommended
May 5, 2023
Unprompted review
Really quick delivery
April 10, 2023
Game changer.Clamps really well.We…
Game changer.Clamps really well.We don't have to change litter tray,just top it up. Smells fresh. A bit messy,though.Quick delivery
April 14, 2023
Love you cat litter
I have use yourself for a long time now. You are very quick and efficient with my delivery thank you
April 13, 2023
Love this cat litter & so do all my…
Love this cat litter & so do all my cats . Easy to clean out the trays as litter clumps really well.
April 19, 2023
Quick delivery as usual.
Quick delivery as usual.
Very happy with the product and so are my two cats.
April 8, 2023
Disappointed
It clumps really well, but the baby powder scent is very light and although I clean the tray multiple times a day, after 4 days I can smell the urine. And the granules are so small that they are all around the house. Not much better than a cheaper cat litter.
March 27, 2023
This is the only litter that clumps…
This is the only litter that clumps this well
It is however much dustier than it was in the beginning.
April 19, 2023
Super fast delivery and packaged well…
Super fast delivery and packaged well really good litter will purchase again :)
April 19, 2023
Clumps really well
All service elements were great, the price was good, I liked how the litter clumped, it did clump very well which made scooping very easy. However unfortunately the odour control wasn’t there for me. I scoop twice a day and as soon as possible after each poop and with my usual brand I would replace little after around five days, but I found I needed to change after 2 days. If the odour control element was better it would have won me over. Sorry, I really wanted to be converted, but my being able to reduce the smell is the biggest buying factor to me personally.
April 4, 2023
Fantastic product
Does exactly what says it does. Would not use anything else , absolutely love this stuff and so does my cat
April 19, 2023
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