The access to sort problems, and ease of making payments. Though information has been excellent, I was a little annoyed that the online banking for credit card payment was ceased. It was replaced with... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Don't keep bombarding with offers of increasing credit. Only a couple of times a year. Which leaves you in control if you want to increase your credit. Other card providers do it automatically which p... See more
Company replied
I've been a customer of Vanquis Bank for many years. They helped me rebuild my credit rating starting off with a very modest credit limit. I always kept all of my payments up to date, received credit... See more
Company replied
I will be forever grateful to vanquis for enabling me to build the credit score i have now. They took a chance on me even though my credit wasn't great now thanks to them im able to attain credit. You... See more
Company replied
Company details
Written by the company
Vanquis serves over 1.7 million borrowers and savers in the UK. But while we may be a bank, we see ourselves as different from the traditional high street banks. You don’t need the highest credit score to borrow from us. You don’t need the biggest bank balance to save with us. We’re here for everyone who wants to manage their money better. Whether you're building your credit score, cutting your bills, or saving for your next move, we could help you take life's opportunities. We’re Vanquis – the bank that’s got your back.
Contact info
United Kingdom
- 0330 099 3000
- www.vanquis.co.uk
4.3
Excellent
43K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Whenever I rang them they was always…
Whenever I rang them they was always very helpful.
August 6, 2026
Reply from Vanquis
Hi Marilyn - We are so pleased to hear that our team has always been very helpful when you've contacted us. Thank you for sharing your positive feedback.
Ruk - Customer Experience
The best credit card had
The best credit card had. Low interest charged, they gave me and loan
August 6, 2026
Reply from Vanquis
Hi there! We're so happy to hear you're pleased with your credit card and the loan you received! Thank you for your positive feedback.
Ruk - Customer Experience
Simply the best
Never any trouble with anything so easy payments always taken on time credit increases often offered as long as you pay on time you get no problems best credit card by far
August 6, 2026
Reply from Vanquis
Hi Stephen - We're so happy to hear about your positive experience with our easy payment options and credit increases. We truly appreciate you sharing your satisfaction with us!
Ruk - Customer Experience
Always efficient & honest
Always efficient, explain everything really well & the app is very easy to use.
August 6, 2026
Reply from Vanquis
Hi there - We appreciate your positive feedback and 5-star rating! We're so glad to hear that our services are efficient, that we explain everything well, and that our app is easy to use.
Rachel - Customer Experience
Reply from Vanquis
Hi there - We appreciate your positive feedback and are so glad you find our app easy to use! Thank you for sharing your experience.
Rachel - Customer Experience
Really easy website
Really easy website, never had any problems and know where to go if i have questions or issues, not that ive had any. Very pleased with the service 😀
August 6, 2026
Reply from Vanquis
Hi Catherine - We're delighted to hear that you find our website easy to use and that you haven't encountered any problems! It's wonderful to know you're pleased with our service. Thank you for your positive feedback!
Rachel - Customer Experience
I have had a great experience with you
I have had a great experience with you, gave the the option of transferring money and increased my credit limit
August 6, 2026
Reply from Vanquis
Hi there! We're so happy to hear you've had a great experience with us! It's wonderful that we could offer you the option of transferring money and increase your credit limit.
Ruk - Customer Experience
Vanquis great for credit score
Vanquis has been essential in rebuilding my credit score. Not only is the app really helpful but as I have consistently repaid my credit limit has increased several times.
August 6, 2026
Reply from Vanquis
Hi Malcolm - We're so pleased to hear that our services have been essential in helping you rebuild your credit score and that you find the app helpful. It's great to know your credit limit has increased!
Ruk - Customer Experience
I will be forever grateful to vanquis…
I will be forever grateful to vanquis for enabling me to build the credit score i have now. They took a chance on me even though my credit wasn't great now thanks to them im able to attain credit. You are always kept informed regarding your limit and of any alterations and new ideas to my account. Thank you so much
August 6, 2026
Reply from Vanquis
Hi Gary - We are so grateful to hear about your positive experience and how we've been able to help you build your credit score. It's wonderful to know that our efforts to keep you informed about your account have been appreciated. Thank you for your kind words!
Ruk - Customer Experience
I can access money at any time when…
I can access money at any time when faced with financial challenges
July 27, 2026
Reply from Vanquis
Hi there! We're happy to hear our services provide reliable support during financial challenges. We appreciate your positive feedback.
Ruk - Customer Experience
Always helpful and sort out my problems
August 6, 2026
Reply from Vanquis
Hi Paul - We're so glad to hear that we could assist you effectively and resolve your problems. Thank you for your positive feedback!
Ruk - Customer Experience
Reply from Vanquis
Hi Richard - We're happy to hear that you are satisfied with your credit limit. We appreciate your positive feedback!
Ruk - Customer Experience
Reply from Vanquis
Hi Stephen - We appreciate your feedback and are so glad to hear that you consider our service great and always helpful. Thank you for sharing!
Ruk - Customer Experience
Well done
In all of time with them the experience is very high good & nice never had a problem and always got the best of the best support and information
August 6, 2026
Reply from Vanquis
Hi Hurmat - We're so pleased to hear about your consistently positive experience with us! It's wonderful to know that you've always received excellent support and information. Thank you for your kind words.
Ruk - Customer Experience
Very happy with your service and easy…
Very happy with your service and easy to contact and talk to instead of a robot like other companies
August 6, 2026
Reply from Vanquis
Hi Dawn - We are so happy to hear that you are pleased with our service and found it easy to contact and speak with our team! Thank you for your positive feedback.
Ruk - Customer Experience
Reply from Vanquis
Hi Ashley - We appreciate your positive feedback and 5-star rating! We're so pleased you find our app easy to use, our payment methods convenient, and our offers great.
Ruk - Customer Experience
Great service easy and accessible app…
Great service easy and accessible app overall very happy
August 6, 2026
Reply from Vanquis
Hi Amanda - We appreciate your positive feedback and 5-star rating! We're so pleased to hear that our service is great and you find the app easy and accessible.
Ruk - Customer Experience
I had a poor credit score and Vanquis…
I had a poor credit score and Vanquis has definitely helped me improve it !
August 6, 2026
Reply from Vanquis
Hi Tim - We're happy to hear we've helped improve your credit score! Thank you for sharing your positive experience with us.
Ruk - Customer Experience
Reply from Vanquis
Hi Raul - We're so happy to hear that you found our bank staff amazing and helpful! Thank you for sharing your positive experience with us.
Ruk - Customer Experience
Reply from Vanquis
Hi Catherine - We're so happy to hear you've had such a positive experience with us over a long time. We truly appreciate your kind words about our easy-to-use app!
Ruk - Customer Experience
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.