The access to sort problems, and ease of making payments. Though information has been excellent, I was a little annoyed that the online banking for credit card payment was ceased. It was replaced with... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Don't keep bombarding with offers of increasing credit. Only a couple of times a year. Which leaves you in control if you want to increase your credit. Other card providers do it automatically which p... See more
Company replied
I will be forever grateful to vanquis for enabling me to build the credit score i have now. They took a chance on me even though my credit wasn't great now thanks to them im able to attain credit. You... See more
Company replied
I've been a customer of Vanquis Bank for many years. They helped me rebuild my credit rating starting off with a very modest credit limit. I always kept all of my payments up to date, received credit... See more
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Company details
Written by the company
Vanquis serves over 1.7 million borrowers and savers in the UK. But while we may be a bank, we see ourselves as different from the traditional high street banks. You don’t need the highest credit score to borrow from us. You don’t need the biggest bank balance to save with us. We’re here for everyone who wants to manage their money better. Whether you're building your credit score, cutting your bills, or saving for your next move, we could help you take life's opportunities. We’re Vanquis – the bank that’s got your back.
Contact info
United Kingdom
- 0330 099 3000
- www.vanquis.co.uk
4.3
Excellent
43K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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They didn’t read all my emails I sent…
They didn’t read all my emails I sent to the retailer nor their online reviews which are all negative
July 12, 2026
Reply from Vanquis
Hi Hazel - We are truly sorry to hear about your frustrating experience and the lack of response to your emails. Should you wish to raise a complaint, you can do this through one of the below channels:
Phone: call us on 0330 099 3129, this is the quickest way for us to help with your complaint.
Email: Please include your name, date of birth and home address to customer.relations@vanquisbank.co.uk. Make sure you tell us about your complaint and how it impacted you.
Online Webform: Found on our website Vanquis Bank
Kind Regards,
Ruk - Customer Experience
Broken application system
Tried multiple times to apply online for a card with Vanquis, however continuously receive a "Sorry we've hit a problem - We've hit a technical hitch and lost your progress" message. Contacted customer support whose only advice was to just wait and try again, nothing they could do to help at their end.
August 6, 2026
Unprompted review
Reply from Vanquis
Hi Christian - We sincerely apologize for the technical difficulties you've experienced while trying to apply online. We understand how frustrating it is to encounter such issues and not receive immediate resolution from customer support. We appreciate you bringing this to our attention. You can only apply online to get our credit card . Apologies for any inconvenience.
Ruk - Customer Experience
No problem bank
Been with Vanquis for a number of years never have a problem. App gives you great information about your account with lots of offers. Would recommend Vanquis.
August 6, 2026
Reply from Vanquis
Hi David - We're so pleased to hear you've been with us for a number of years without any problems! It's wonderful that our app provides you with great information and offers. Thank you for recommending us.
Ruk - Customer Experience
I have been a customer for over 2o odd…
I have been a customer for over 2o odd years. I am nearly 80 and cpuld not get on to ypur new app. My family tried , your customer help tried and could not do it
They told me ypur tech dept would help me. They never returned my call.
July 10, 2026
Reply from Vanquis
Hi Christine - We are truly sorry to hear about the difficulties you experienced with our new app and the lack of follow-up from our technical department. We understand how frustrating this must be, especially after being a loyal customer for so many years. We have a dedicated team on hand to capture any issues that arise and to provide a resolution as soon as possible. For further support, please email us at vanquisappsupport@vanquis.com or give a call to 0330 099 3065 between 9am-4.30pm and a member of the team will happily assist. Take care!
Ruk - Customer Experience
Straightforward and easy to apply
July 29, 2026
Reply from Vanquis
Hi Maureen - We appreciate your feedback and are so glad you found it straightforward and easy to apply. Thank you for your five-star review; we appreciate it!
Rachel - Customer Experience
Assistant very helpful in sorting out…
Assistant very helpful in sorting out what I needed.
August 3, 2026
Reply from Vanquis
Hi Colette - We're so pleased to hear that our assistant was helpful in sorting out what you needed. Thank you for sharing your positive experience!
Rachel - Customer Experience
It has been there for me whenever I…
It has been there for me whenever I needed support of help. Quick to respond to question to me.
August 6, 2026
Reply from Vanquis
Hi Shadrack - We appreciate your positive feedback! We're so happy to hear that we've been there for you with quick responses and support whenever you needed help.
Rachel - Customer Experience
Vanquis acting illegally
Vanquis acting illegally. Not following FCA rules. Refusing payment holidays, saying vanquis "don't do this." No reference for call, so recorded the call myself. Will be reporting to FCA as claiming to be under them, yet not following consumer rights.
August 6, 2026
Unprompted review
Reply from Vanquis
Hi there! We are truly sorry to hear about your experience and the concerns you've raised regarding payment holidays and our adherence to regulations. Unfortunately we have stopped doing payment holidays. Should you wish to raise a complaint, you can do this through one of the below channels:
Phone: call us on 0330 099 3129, this is the quickest way for us to help with your complaint.
Email: Please include your name, date of birth and home address to customer.relations@vanquisbank.co.uk. Make sure you tell us about your complaint and how it impacted you.
Online Webform: Found on our website Vanquis Bank
Kind Regards,
Ruk - Customer Experience
Great card especially if you are going…
Great card especially if you are going abroad fantastic
August 6, 2026
Reply from Vanquis
Hi Nick - We're so happy to hear our card was fantastic for your travels abroad! We appreciate your positive feedback.
Rachel - Customer Experience
If you want to have bad money problems please order one of these cards
This is a bad idea
August 3, 2026
Reply from Vanquis
Hi James - We appreciate you sharing your feedback with us. We are sorry that our offering did not meet your expectations, and we will use your input to make improvements. Should you wish to raise a complaint, you can do this through one of the below channels:
Phone: call us on 0330 099 3129, this is the quickest way for us to help with your complaint.
Email: Please include your name, date of birth and home address to customer.relations@vanquisbank.co.uk. Make sure you tell us about your complaint and how it impacted you.
Online Webform: Found on our website Vanquis Bank
Kind Regards,
Ruk - Customer Experience
Very handy card just when you need.
August 5, 2026
Reply from Vanquis
Hi Bernard - We're so glad to hear you find our card handy and there for you when you need it most! Thank you for your positive feedback.
Ruk - Customer Experience
Fantastic company always very helpful…
Fantastic company always very helpful and have been amazing for me. Would recommend to anyone thinking off applying with them
August 5, 2026
Reply from Vanquis
Hi Lynny - We're so happy to hear that you've consistently found our team helpful and that you've had such a positive experience with us! We truly appreciate you recommending us to others.
Ruk - Customer Experience
I have been with Vanquis for a few…
I have been with Vanquis for a few years now, great easy app to use. Never had a problem.
August 5, 2026
Reply from Vanquis
Hi Lisa - We appreciate your 5-star rating and positive feedback! We're so happy to hear that you've had a great experience with us over the years and find our app easy to use.
Ruk - Customer Experience
Quick cash
Once I looked at it and saw how easy it was, I tried it and within a day I had drawn cash out of my credit card and transferred it to my banking card. Easypeasy
July 29, 2026
Reply from Vanquis
Hi there! We're so glad to hear how easy and straightforward you found the process of transferring funds. It's wonderful to know you had such a positive experience!
Ruk - Customer Experience
I find vanquish a very good card easy…
I find vanquish a very good card easy to make payments customer service very good I have been with them formany years
August 5, 2026
Reply from Vanquis
Hi Sharon - We're so glad you find our card very good and easy to make payments. We appreciate your kind words about our customer service and your long-standing loyalty!
Ruk - Customer Experience
Reply from Vanquis
Hi Thomas- We appreciate your 5-star rating and positive feedback! We're so happy to hear that you find us fantastic card company.
Ruk - Customer Experience
working together
I have been with vanquis for a few years now and they gave me a chance to improve my credit rating ,which i have done after my divorce some 17 years ago.
Thanks Vanquis.
August 5, 2026
Reply from Vanquis
Hi Paul - We are so pleased to hear about your positive experience and how we could assist you in improving your credit rating. Your kind words mean a lot to us, and we appreciate you sharing your journey. Thank you for your continued loyalty and for being a valued customer.
Ruk - Customer Experience
application straight forward and…
application straight forward and approval decision quick. very helpful on any issues that may have arisen , overall very good service.
August 5, 2026
Reply from Vanquis
Hi Michael - We're so pleased to hear that you found the application process straightforward and the approval decision quick. It's wonderful to know that our team was helpful with any issues, and you experienced very good service overall. Thank you for your positive feedback!
Ruk - Customer Experience
You can trust vanquis
I've been a vanquis card holder for about ten years I find easy to use and most importantly easy to pay my account each month.
August 5, 2026
Reply from Vanquis
Hi Peter - We're delighted to hear that you've found our card easy to use and that paying your account each month has been simple for you over the past ten years. Thank you for your positive feedback!
Ruk - Customer Experience
Very helpful and professional staff…
Very helpful and professional staff made me fill that I and my issue was important to them and gave advice how to follow up.
August 3, 2026
Reply from Vanquis
Hi Sue - We're so pleased to hear that our staff made you feel valued and important! It's wonderful to know they provided helpful advice for your follow-up.
Ruk - Customer Experience
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