The access to sort problems, and ease of making payments. Though information has been excellent, I was a little annoyed that the online banking for credit card payment was ceased. It was replaced with... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Don't keep bombarding with offers of increasing credit. Only a couple of times a year. Which leaves you in control if you want to increase your credit. Other card providers do it automatically which p... See more
Company replied
I will be forever grateful to vanquis for enabling me to build the credit score i have now. They took a chance on me even though my credit wasn't great now thanks to them im able to attain credit. You... See more
Company replied
I've been a customer of Vanquis Bank for many years. They helped me rebuild my credit rating starting off with a very modest credit limit. I always kept all of my payments up to date, received credit... See more
Company replied
Company details
Written by the company
Vanquis serves over 1.7 million borrowers and savers in the UK. But while we may be a bank, we see ourselves as different from the traditional high street banks. You don’t need the highest credit score to borrow from us. You don’t need the biggest bank balance to save with us. We’re here for everyone who wants to manage their money better. Whether you're building your credit score, cutting your bills, or saving for your next move, we could help you take life's opportunities. We’re Vanquis – the bank that’s got your back.
Contact info
United Kingdom
- 0330 099 3000
- www.vanquis.co.uk
4.3
Excellent
43K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I can access money at any time when…
I can access money at any time when faced with financial challenges
July 27, 2026
Reply from Vanquis
Hi there! We're happy to hear our services provide reliable support during financial challenges. We appreciate your positive feedback.
Ruk - Customer Experience
Always helpful and sort out my problems
August 6, 2026
Reply from Vanquis
Hi Paul - We're so glad to hear that we could assist you effectively and resolve your problems. Thank you for your positive feedback!
Ruk - Customer Experience
Reply from Vanquis
Hi Richard - We're happy to hear that you are satisfied with your credit limit. We appreciate your positive feedback!
Ruk - Customer Experience
Reply from Vanquis
Hi Stephen - We appreciate your feedback and are so glad to hear that you consider our service great and always helpful. Thank you for sharing!
Ruk - Customer Experience
Well done
In all of time with them the experience is very high good & nice never had a problem and always got the best of the best support and information
August 6, 2026
Reply from Vanquis
Hi Hurmat - We're so pleased to hear about your consistently positive experience with us! It's wonderful to know that you've always received excellent support and information. Thank you for your kind words.
Ruk - Customer Experience
Very happy with your service and easy…
Very happy with your service and easy to contact and talk to instead of a robot like other companies
August 6, 2026
Reply from Vanquis
Hi Dawn - We are so happy to hear that you are pleased with our service and found it easy to contact and speak with our team! Thank you for your positive feedback.
Ruk - Customer Experience
Reply from Vanquis
Hi Ashley - We appreciate your positive feedback and 5-star rating! We're so pleased you find our app easy to use, our payment methods convenient, and our offers great.
Ruk - Customer Experience
Great service easy and accessible app…
Great service easy and accessible app overall very happy
August 6, 2026
Reply from Vanquis
Hi Amanda - We appreciate your positive feedback and 5-star rating! We're so pleased to hear that our service is great and you find the app easy and accessible.
Ruk - Customer Experience
I had a poor credit score and Vanquis…
I had a poor credit score and Vanquis has definitely helped me improve it !
August 6, 2026
Reply from Vanquis
Hi Tim - We're happy to hear we've helped improve your credit score! Thank you for sharing your positive experience with us.
Ruk - Customer Experience
Reply from Vanquis
Hi Raul - We're so happy to hear that you found our bank staff amazing and helpful! Thank you for sharing your positive experience with us.
Ruk - Customer Experience
Reply from Vanquis
Hi Catherine - We're so happy to hear you've had such a positive experience with us over a long time. We truly appreciate your kind words about our easy-to-use app!
Ruk - Customer Experience
They didn’t read all my emails I sent…
They didn’t read all my emails I sent to the retailer nor their online reviews which are all negative
July 12, 2026
Reply from Vanquis
Hi Hazel - We are truly sorry to hear about your frustrating experience and the lack of response to your emails. Should you wish to raise a complaint, you can do this through one of the below channels:
Phone: call us on 0330 099 3129, this is the quickest way for us to help with your complaint.
Email: Please include your name, date of birth and home address to customer.relations@vanquisbank.co.uk. Make sure you tell us about your complaint and how it impacted you.
Online Webform: Found on our website Vanquis Bank
Kind Regards,
Ruk - Customer Experience
Broken application system
Tried multiple times to apply online for a card with Vanquis, however continuously receive a "Sorry we've hit a problem - We've hit a technical hitch and lost your progress" message. Contacted customer support whose only advice was to just wait and try again, nothing they could do to help at their end.
August 6, 2026
Unprompted review
Reply from Vanquis
Hi Christian - We sincerely apologize for the technical difficulties you've experienced while trying to apply online. We understand how frustrating it is to encounter such issues and not receive immediate resolution from customer support. We appreciate you bringing this to our attention. You can only apply online to get our credit card . Apologies for any inconvenience.
Ruk - Customer Experience
No problem bank
Been with Vanquis for a number of years never have a problem. App gives you great information about your account with lots of offers. Would recommend Vanquis.
August 6, 2026
Reply from Vanquis
Hi David - We're so pleased to hear you've been with us for a number of years without any problems! It's wonderful that our app provides you with great information and offers. Thank you for recommending us.
Ruk - Customer Experience
I have been a customer for over 2o odd…
I have been a customer for over 2o odd years. I am nearly 80 and cpuld not get on to ypur new app. My family tried , your customer help tried and could not do it
They told me ypur tech dept would help me. They never returned my call.
July 10, 2026
Reply from Vanquis
Hi Christine - We are truly sorry to hear about the difficulties you experienced with our new app and the lack of follow-up from our technical department. We understand how frustrating this must be, especially after being a loyal customer for so many years. We have a dedicated team on hand to capture any issues that arise and to provide a resolution as soon as possible. For further support, please email us at vanquisappsupport@vanquis.com or give a call to 0330 099 3065 between 9am-4.30pm and a member of the team will happily assist. Take care!
Ruk - Customer Experience
Straightforward and easy to apply
July 29, 2026
Reply from Vanquis
Hi Maureen - We appreciate your feedback and are so glad you found it straightforward and easy to apply. Thank you for your five-star review; we appreciate it!
Rachel - Customer Experience
Assistant very helpful in sorting out…
Assistant very helpful in sorting out what I needed.
August 3, 2026
Reply from Vanquis
Hi Colette - We're so pleased to hear that our assistant was helpful in sorting out what you needed. Thank you for sharing your positive experience!
Rachel - Customer Experience
It has been there for me whenever I…
It has been there for me whenever I needed support of help. Quick to respond to question to me.
August 6, 2026
Reply from Vanquis
Hi Shadrack - We appreciate your positive feedback! We're so happy to hear that we've been there for you with quick responses and support whenever you needed help.
Rachel - Customer Experience
Vanquis acting illegally
Vanquis acting illegally. Not following FCA rules. Refusing payment holidays, saying vanquis "don't do this." No reference for call, so recorded the call myself. Will be reporting to FCA as claiming to be under them, yet not following consumer rights.
August 6, 2026
Unprompted review
Reply from Vanquis
Hi there! We are truly sorry to hear about your experience and the concerns you've raised regarding payment holidays and our adherence to regulations. Unfortunately we have stopped doing payment holidays. Should you wish to raise a complaint, you can do this through one of the below channels:
Phone: call us on 0330 099 3129, this is the quickest way for us to help with your complaint.
Email: Please include your name, date of birth and home address to customer.relations@vanquisbank.co.uk. Make sure you tell us about your complaint and how it impacted you.
Online Webform: Found on our website Vanquis Bank
Kind Regards,
Ruk - Customer Experience
Great card especially if you are going…
Great card especially if you are going abroad fantastic
August 6, 2026
Reply from Vanquis
Hi Nick - We're so happy to hear our card was fantastic for your travels abroad! We appreciate your positive feedback.
Rachel - Customer Experience
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