The access to sort problems, and ease of making payments. Though information has been excellent, I was a little annoyed that the online banking for credit card payment was ceased. It was replaced with... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Don't keep bombarding with offers of increasing credit. Only a couple of times a year. Which leaves you in control if you want to increase your credit. Other card providers do it automatically which p... See more
Company replied
I will be forever grateful to vanquis for enabling me to build the credit score i have now. They took a chance on me even though my credit wasn't great now thanks to them im able to attain credit. You... See more
Company replied
I've been a customer of Vanquis Bank for many years. They helped me rebuild my credit rating starting off with a very modest credit limit. I always kept all of my payments up to date, received credit... See more
Company replied
Company details
Written by the company
Vanquis serves over 1.7 million borrowers and savers in the UK. But while we may be a bank, we see ourselves as different from the traditional high street banks. You don’t need the highest credit score to borrow from us. You don’t need the biggest bank balance to save with us. We’re here for everyone who wants to manage their money better. Whether you're building your credit score, cutting your bills, or saving for your next move, we could help you take life's opportunities. We’re Vanquis – the bank that’s got your back.
Contact info
United Kingdom
- 0330 099 3000
- www.vanquis.co.uk
4.3
Excellent
43K reviews
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Understanding
Having my Vanquis card is a big help and they are always very helpful with whatever problems you encounter, they're customer service is always polite and helpful and I appreciate that in a company, well worth 5 stars in my opinion...ps, the date of experience is a guess can't remember the exact date.....
August 7, 2026
Reply from Vanquis
Hi Alan - We're so pleased to hear how helpful your card has been and that our customer service team has consistently provided you with polite and helpful assistance. We truly appreciate your kind words and your 5-star rating!
Ruk - Customer Experience
Reply from Vanquis
Hi Marcell - Thanks so much for taking the time to rate the service. We are happy that we gave you an excellent service. We appreciate the 5-stars!
Ruk - Customer Experience
So easy to deal with customer service…
So easy to deal with customer service can't fault them
August 1, 2026
Reply from Vanquis
Hi Allyson - We are so pleased to hear that you found our customer service easy to deal with. Thank you for your wonderful feedback and 5-star rating!
Ruk - Customer Experience
not everyone likes or uses a smart phone
I am a disabled pensioner and all my banking is done on line from home, I do not have a smart phone and the recent withdrawal of internet banking is going to create a problem. I will see how it goes but I think ultimately I will have to part company and find a credit card that thinks a bit more of its longstanding customers.
August 5, 2026
Reply from Vanquis
Hi there! We understand your concerns about the recent changes to our internet banking services, especially given your reliance on online banking and not having a smartphone. We truly value your long-standing custom and are sorry to hear this is causing you difficulty. We are always looking for ways to improve our services and your feedback is important to us.
! If you need support without using the app, please call 0330 099 3000.
Ruk- Customer Experience
The company is very understanding and…
The company is very understanding and helpful with the use of my card and money.
July 15, 2026
Reply from Vanquis
Hi Anna - We appreciate your positive feedback and 5-star rating! We're so happy to hear that you find our service helpful and understanding regarding your card and finances.
Ruk - Customer Experience
Reply from Vanquis
Hi Stephen - We appreciate your positive feedback and are so glad to hear you found our service fantastic. Thank you very much for sharing your experience with us!
Ruk - Customer Experience
Easy to understand and use and very…
Easy to understand and use and very reliable. Thank you Vanquis
August 7, 2026
Reply from Vanquis
Hi Katrina - We appreciate your feedback and are so pleased to hear you find our service easy to understand, use, and reliable. Thank you for your positive review!
Ruk - Customer Experience
Reply from Vanquis
Hi Jennifer - We appreciate your feedback and 5-star rating! We are so pleased that the application process was easy and that you had a good experience with our customer service.
Ruk - Customer Experience
Reply from Vanquis
Hi Stacey - We appreciate your feedback! We're so pleased to hear that your balance transfer was quick and easy. Thank you for sharing your positive experience with us.
Ruk - Customer Experience
Excellent Customer Service
Excellent Customer Service
Problem solved Quickly with Ease
Recommended 5*
August 5, 2026
Reply from Vanquis
Hi there! We're so happy to hear that you had an excellent experience with our customer service and that your problem was resolved quickly and easily. We truly appreciate your recommendation!
Ruk - Customer Experience
Fixed
Just joined these and can't get the app to "verify my email"
11 attempts still isn't working no vpn being used turned my fone off and on tried different browser nothing..
Shambles any other credit card firm instant but this ones just not allowing me to validate my email and judging by the reviews on Google play store seems to be the same feedback.
Once or if I get fixed review will be amended accordingly
*UPDATE*
lady from customer service very helpful was missing a didget in my phone number, account up and running and working..
Thank you
August 7, 2026
Unprompted review
Reply from Vanquis
Hi Kyle - We're truly sorry to hear you're having such difficulty verifying your email for the app. It's frustrating when things don't work as they should, and we understand your disappointment. We're actively working to improve this process. We have a dedicated team on hand to capture any issues that arise and to provide a resolution as soon as possible. For further support, please email us at vanquisappsupport@vanquis.com or give a call to 0330 099 3065 between 9am-4.30pm and a member of the team will happily assist.
Ruk - Customer Experience
Whenever I rang them they was always…
Whenever I rang them they was always very helpful.
August 6, 2026
Reply from Vanquis
Hi Marilyn - We are so pleased to hear that our team has always been very helpful when you've contacted us. Thank you for sharing your positive feedback.
Ruk - Customer Experience
The best credit card had
The best credit card had. Low interest charged, they gave me and loan
August 6, 2026
Reply from Vanquis
Hi there! We're so happy to hear you're pleased with your credit card and the loan you received! Thank you for your positive feedback.
Ruk - Customer Experience
Simply the best
Never any trouble with anything so easy payments always taken on time credit increases often offered as long as you pay on time you get no problems best credit card by far
August 6, 2026
Reply from Vanquis
Hi Stephen - We're so happy to hear about your positive experience with our easy payment options and credit increases. We truly appreciate you sharing your satisfaction with us!
Ruk - Customer Experience
Always efficient & honest
Always efficient, explain everything really well & the app is very easy to use.
August 6, 2026
Reply from Vanquis
Hi there - We appreciate your positive feedback and 5-star rating! We're so glad to hear that our services are efficient, that we explain everything well, and that our app is easy to use.
Rachel - Customer Experience
Reply from Vanquis
Hi there - We appreciate your positive feedback and are so glad you find our app easy to use! Thank you for sharing your experience.
Rachel - Customer Experience
Really easy website
Really easy website, never had any problems and know where to go if i have questions or issues, not that ive had any. Very pleased with the service 😀
August 6, 2026
Reply from Vanquis
Hi Catherine - We're delighted to hear that you find our website easy to use and that you haven't encountered any problems! It's wonderful to know you're pleased with our service. Thank you for your positive feedback!
Rachel - Customer Experience
I have had a great experience with you
I have had a great experience with you, gave the the option of transferring money and increased my credit limit
August 6, 2026
Reply from Vanquis
Hi there! We're so happy to hear you've had a great experience with us! It's wonderful that we could offer you the option of transferring money and increase your credit limit.
Ruk - Customer Experience
Vanquis great for credit score
Vanquis has been essential in rebuilding my credit score. Not only is the app really helpful but as I have consistently repaid my credit limit has increased several times.
August 6, 2026
Reply from Vanquis
Hi Malcolm - We're so pleased to hear that our services have been essential in helping you rebuild your credit score and that you find the app helpful. It's great to know your credit limit has increased!
Ruk - Customer Experience
I will be forever grateful to vanquis…
I will be forever grateful to vanquis for enabling me to build the credit score i have now. They took a chance on me even though my credit wasn't great now thanks to them im able to attain credit. You are always kept informed regarding your limit and of any alterations and new ideas to my account. Thank you so much
August 6, 2026
Reply from Vanquis
Hi Gary - We are so grateful to hear about your positive experience and how we've been able to help you build your credit score. It's wonderful to know that our efforts to keep you informed about your account have been appreciated. Thank you for your kind words!
Ruk - Customer Experience
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