Vanstation Reviews 

312
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, most reviewers were unhappy with their experience overall. Customers frequently reported receiving vehicles with severe mechanical faults, such as broken gearboxes, failed engines, and missing components, which heavily contrasted with the online descriptions. People also highlighted significant challenges concerning delivery delays, poor communication from staff, and severe difficulties regarding deposit refunds or returns. Some reviewers were happy with the customer service provided, describing the team as friendly, knowledgeable, and genuinely helpful during their vehicle search. Others also noted that their purchased vans arrived right on time, ran smoothly, and completely matched expectations without any unexpected complications. These buyers appreciated the smooth and stress-free process when dealing with the business.

What people talk about most

Product

Consumers find product to be a mixed experience, with strong disagreement among reviewers. While many... See more

Staff

Reviewers mention ambiguous feedback about staff, with opinions sharply divided. While many customers report... See more

Service

Users describe ambiguous interactions with service, reflecting sharply contrasting experiences. While some... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with highly contrasting experiences reported by... See more

Quality

Customers consistently express deep disappointment and frustration with the poor quality of the vehicles... See more

Reviews shaping this summary

Rated 2 out of 5 stars

staff very helpful to start with done a deal van got delivered not quite as described and missing a tow bar that i was told was fitted by a staff member, obviously never bothered to actually check the... See more

Rated 1 out of 5 stars

Avoid at all costs. Absolute cowboys. Selling scrap vehicles conning you with not refunding deposits when delivering misdiscribed vehicles. Sold a running vehicle turns up a non runner but won't refun... See more

Rated 1 out of 5 stars

I bought 5 vans from here The delivery driver for the 5th turned up shouting & saying we cost him money as delivery postcode was a digit out. They’re quick taking your money but ignore you when th... See more

Rated 1 out of 5 stars

Van described as mechanically sound, arrived needing £3000 gearbox change. Bought a Vauxhall Vivaro which was described as mechanically sound ready for work, only to discover a whirring on 5th and 6t... See more


Company details

  1. Motor Vehicle Dealer

Written by the company

Discover an Affordable and Efficient Solution for Trade Customers at Vanstation Looking for a reliable source to meet your trade vehicle needs? Vanstation has the perfect solution for you. Unlike other platforms, we exclusively cater to trade customers, ensuring that your specific requirements are met. At Vanstation, we prioritize transparency and quality. Each van undergoes a comprehensive mechanical appraisal to guarantee its condition and reliability. We understand the importance of peace of mind when dealing with used vehicles, which is why our meticulous inspection process ensures that you receive only top-quality vans. Choose from our five featured categories tailored to trade customers: Non-Runner, Runner, Small Vans, Medium Vans, and Large Vans. With Vanstation, you can rest assured that your business needs will be met with precision. We value your time and understand the urgency of your business operations. That's why we offer same-day delivery, ensuring that you swiftly acquire the vans you require. No more waiting for weeks to receive your purchase – our commitment to efficiency keeps your business moving forward. Please share your experience with Vanstation. Your feedback is invaluable to us as we strive to continually improve our services for trade customers like you.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

312 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.7

All reviews

(312)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really happy with my van purchase

Really happy with my van purchase! The whole process was super easy, and the seller kept me updated every step of the way. The van arrived right on time and looked even better in person. Runs great and was exactly what I needed. Delivery was smooth and stress-free — couldn’t ask for better service. Highly recommend!

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, really friendly and helpful team. Come away with exactly what i was looking for. Highly recommended would definitely use again.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Shak the man

Shak was very knowledgable with his vans and recommended me the best van for everyday motorway Journeys with a lovely 2019 sprinter, “good ol 2.2” he calls them XD , thanks again!

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Over the moon

I wanted a camper for having breaks from bus driving saw one at van station the price with delivery was brilliant the van had a couple of issues which vanstation stated so got a new battery and van is awesome I'm very happy,I will if need arises buy from vanstion again
Regards pete

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Happy Chappy

Went with hope of buying a van from these guys , was shown around by staff who were very helpful and very clear of what I needed. I purchased a Transit Custom with a few cosmetic issues but I was very happy with the price and the van itself. Couldn't fault the service. Got two keys, FSH with my new daily and I couldn't be more happier. Cheers guys.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service!

I dealt with Ross, sold me a 15 plate vivaro, needed one good to go for work, he ran me through it all, got me on a test drive and made the service quick and hassle free, couldn’t recommend more!

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great service, no hassle

Enquired about a van on Facebook yesterday and just had it dropped off on my drive today, no complaints at all. Carl the driver was absolutely fantastic, he even came in for a bacon sarnie

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Professional company



Professional company - Outstanding

I have recently bought a Van from this company. I had excellent service from start to finish. Staff are very knowledgeable and very patient whilst supporting me in so many choices. I have to give them an outstanding review as they were totally 💯 professional.

October 6, 2025
Unprompted review

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