Vape Simple shut down permanently after announcing closure, but left many customers, including myself, without orders fulfilled or refunds issued. Despite multiple attempts to contact them, I received... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I placed an order and stupidly chose store pick up. I contacted Vape Simple to pay for home delivery. Frazer at VS arranged for next day delivery free of charge as a gesture of goodwill. I received my... See more
I made a booboo having ordered the previous Sunday, by the following Friday still no parcel so phoned the store asking had they even sent it? I was informed I'd forgot to tick free postage so it was d... See more
Even when things go wrong Vape Simple are on it. My recent order didn't arrive (most unusual), so I emailed customer service. I received a very quick & polite response explaining the cause of the dela... See more
Company details
Written by the company
Shop the UK's biggest collection of award-winning e-liquid flavours online. Buy replacement coils, hardware & batteries. Visit us in-store or online today. Free Delivery on orders over £30.
Contact info
Whittle Way, RH10 9RW, Crawley, United Kingdom
- 01293 265550
- www.vape-simple.com
4.2
Great
772 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always excellent service!!!
March 2, 2022
They stopped shipping out of the EU?
They stopped shipping out of the EU?! I am a customer of them for a long time already, all of a sudden, they decided NOT to ship to ISRAEL, I was aware that just after I spent 87Pound on the online shop for liquids, and after I did the checkout received a note that my order was canceled.
If you don't ship to ISRAEL, you can send a newsletter that is wording this, and not wasting my time and money with trying to purchase.
I moved my purchases elsewhere.
February 23, 2022
I ordered a vape starter kit arrived…
I ordered a vape starter kit arrived after a couple of days. 2 bottles of liquid missing. Sent an e-mail asking why I received an apology missing bottles sent to me. I am very pleased with my purchase thankyou.
February 16, 2022
The survey was easy to understand and…
The survey was easy to understand and very user friendly . The rep was very professional and answered any questions swiftly
February 10, 2022
Sent EXPIRED nicotine adder and when I…
Sent expired nicotine adder and when I returned back to them after they sent me a return label. I haven’t from them in 45 days so far.
February 6, 2022
My order is yet to be delivered
February 6, 2022
My order didn’t come I have not received it
My order didn’t come I have not received it after 2 weeks and I payed for next day delivery
January 24, 2022
Brilliant company I always order from…
Brilliant company I always order from vape simple
January 24, 2022
Excellent value and really quick…
Excellent value and really quick delivery service 👏
January 18, 2022
The company was quick to adapt the…
The company was quick to adapt the changes made in the vape I ordered. I couldn't get a black one like I wanted so got a chrome looking vape . But does the job and arrived quickly.
January 15, 2022
Fast efficient delivery at a good price…simple deluxe tobacco
Fast efficient delivery at a good price
+a free gift👍
January 11, 2022
First class service and product.
January 9, 2022
Great service & products 10/10
January 8, 2022
Great service
Great service, and brilliant delivery time considering the time of the year.
January 5, 2022
Service with a smile
As always Andy and his colleague were super helpful and delivered a great service.
Would I recommend them? ABSOLUTELY!! I wouldn't take my custom anywhere else.
December 21, 2021
Excellent products and speedy delivery
Excellent products and speedy delivery. Nothing else needs to be said.
December 17, 2021
Great products & great service.
Great products & great service.. couldn’t be without them
December 10, 2021
They made a mistake on my order and…
They made a mistake on my order and sorted it super fast and were great , really good
December 9, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.