Vape Area Reviews 

408
•
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, most reviewers were unhappy with their experience overall. Customers frequently reported that orders failed to arrive on time or faced massive delivery delays without receiving any proper tracking updates. People also struggled to get any customer support responses, as emails bounced back as undeliverable and phone lines remained completely unresponsive. Consumers trying to secure rightful refunds experienced endless excuses, false promises, and prolonged frustration. Some reviewers were happy with prompt deliveries and smooth ordering processes when they managed to receive their packages successfully. A few buyers noted that bulk purchases arrived within a few days without any initial complications during the transaction.

What people talk about most

Order

Clients share negative opinions on order, expressing deep dissatisfaction over severe delivery delays,... See more

Refund

Customers consistently note negative experiences with refund requests, highlighting weeks of waiting and... See more

Customer communications

Users describe negative interactions with customer communications, expressing widespread frustration over... See more

Delivery service

People report negative experiences with delivery service, highlighting severe delays and unfulfilled orders... See more

Response time

Customers felt deep frustration regarding the severely delayed response times, noting that phone calls,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Having placed previous orders with acceptable outcomes, I experienced a delay with my most recent order. While past deliveries arrived within a week, with occasional notification of missing items, an... See more

Rated 1 out of 5 stars

Was due a refund due to an out of stock item. Emailed back & forth (mid September 2025) with Vape Area, promising a processed refund. Mid- October 2025. Nothing. Emails started to bounce back as und... See more

Rated 1 out of 5 stars

If a could give less than a one star a would. Ordered some vapes no communion with them to tell me anything. Aye decide to ring and find out what is going on with my order the say that they need to wa... See more

Rated 1 out of 5 stars

Ordered once, came late but not a problem, Ordered a second time, chased the order 4 times, told there was a delay with shipment, then supplier issues, then told my vape product had been discontinued... See more


Company details

  1. Vaporizer Store

Written by the company

We are specialized in disposable vapes in the United Kingdom, we have top 20 brands that are making life easier for the cigarette smokers and be much safer, we deliver all over United Kingdom using Royal Mail as our delivery partner providing fast and easy service for our customers, we try out very best to give our customers good service with Apple Pay Google pay and many more major cards. If you have any question please do not hesitate to contact us. Kind regards Vape Area Disposables


Contact info

2.0

Poor

TrustScore 2 out of 5

408 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.0

All reviews

(408)

42 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I ordered twice from this company

I ordered twice from this company. The first order is already here. I think they are very busy and no time to update the website. Dear owner you need update the flavours and the availability on the website!!!

April 30, 2025
Unprompted review
Vape Area logo

Reply from Vape Area

Hi

Thank you so much for your kind words and for taking the time to leave us a review! We’re really glad to hear you had a good experience with us.

Your support means a lot to our team, and we look forward to serving you again soon.

Rated 1 out of 5 stars

Awful company AVOID!!

Awful company, AVOID!, Ordered something, paid extra for tracked 24, 5 days later and nothing, then received a phonecall to say item wasn't in stock. I Asked for a refund, it's now almost a month later and no money refunded back to me. Not even bothering to respond to my numerous emails now either. How these guys are still allowed to trade is beyond me

April 30, 2025
Unprompted review
Vape Area logo

Reply from Vape Area

Hi

We’re really sorry to hear about your experience and understand how frustrating this must be. We’re committed to resolving any issues as quickly as possible.

Please contact us directly at info@vapearea.co.uk with your order details so our team can look into this for you and help resolve the matter.

Thank you for bringing this to our attention – we’re here to help and hope to get this sorted for you soon.

Rated 1 out of 5 stars

Cannot fulfil orders. RIP OFF

Ordered 10 vapes, sent 4 of the flavour I ordered, 1 random one still missing 5 promised it would be resolved Monday then they just blank you. Will do a chargeback. Don’t do business with them they don’t deserve your hard earned cash!

April 29, 2025
Unprompted review
Vape Area logo

Reply from Vape Area

Hi

We’re really sorry to hear about your experience and understand how frustrating this must be. We’re committed to resolving any issues as quickly as possible.

Please contact us directly at info@vapearea.co.uk with your order details so our team can look into this for you and help resolve the matter.

Thank you for bringing this to our attention – we’re here to help and hope to get this sorted for you soon.

Rated 1 out of 5 stars

Never use this company have paid £50…

Never use this company have paid £50 for vape order and extra for fast shipping 6 days later still nothing had a call yesterday apologising and promising me would be dispatched today with a gift as an apology have emailed them requesting refund now are not replying DO NOT BUY FROM THIS COMPANY

April 29, 2025
Unprompted review
Vape Area logo

Reply from Vape Area

Hi

We’re really sorry to hear about your experience and understand how frustrating this must be. We’re committed to resolving any issues as quickly as possible.

Please contact us directly at info@vapearea.co.uk with your order details so our team can look into this for you and help resolve the matter.

Thank you for bringing this to our attention – we’re here to help and hope to get this sorted for you soon.

Rated 1 out of 5 stars

Take your money then ring & text you…

Take your money then ring & text you the items are not in stock.
I wanted a refund but was refused & offered different products I didn't want. These are still to turn up!
I will be waiting until 30 days are up then doing a chargeback through my bank!
Avoid like the plague!!

April 17, 2025
Unprompted review
Vape Area logo

Reply from Vape Area

Hi

We’re really sorry to hear about your experience and understand how frustrating this must be. We’re committed to resolving any issues as quickly as possible.

Please contact us directly at info@vapearea.co.uk with your order details so our team can look into this for you and help resolve the matter.

Thank you for bringing this to our attention – we’re here to help and hope to get this sorted for you soon.

Rated 5 out of 5 stars

i buy the bulks of vape liquid quick…

i buy the bulks of vape liquid quick delivery always deals and they look after you

April 27, 2025
Unprompted review
Vape Area logo

Reply from Vape Area

Hi

Thank you so much for your kind words and for taking the time to leave us a review! We’re really glad to hear you had a good experience with us.

Your support means a lot to our team, and we look forward to serving you again soon.

Rated 5 out of 5 stars

I odered a couple of vape devices from…

I ordered a couple of vape devices from vape area uk, on the 16th April, so right before Easter weekend, I paid for 48 tracked delivery, it was delayed because of Easter, I was a little concerned cancelled the payment via my bank, I then yesterday 25thApril received a call from vape area uk manager to let me know my parcel had been dispatched, plus a little gift for the delay, they had run out of stock and had to wait for more stock, I explained my concerns, he completely understood whybi thought I may have been a scam, refunded my the shipping cost & apologised profusely, I did feel a bit of a idiot, but you have to look out for these scam types, so turns out NOT A SCAM as parcel arrived today, and I'm very happy with it.
I think, maybe it would have been much easier if they had been morectrnsparent and more communication just to let me know they were out of stock would have been helpful, and I wouldn't have cancelled the payment.
I WILL be using Vape Area UK again in the future, & I highly recommend their company, & eventually how they resolved it and it came through good in the end.
Thanks.

April 26, 2025
Unprompted review
Vape Area logo

Reply from Vape Area

Hi

Thank you so much for your kind words and for taking the time to leave us a review! We’re really glad to hear you had a good experience with us.

Your support means a lot to our team, and we look forward to serving you again soon.

Rated 1 out of 5 stars

Never again they con you no vapes and…

Never again they con you no vapes and no refund waited 2 weeks now they are not replying to me please avoid like the plague

April 11, 2025
Unprompted review
Vape Area logo

Reply from Vape Area

Hi

We’re really sorry to hear about your experience and understand how frustrating this must be. We’re committed to resolving any issues as quickly as possible.

Please contact us directly at info@vapearea.co.uk with your order details so our team can look into this for you and help resolve the matter.

Thank you for bringing this to our attention – we’re here to help and hope to get this sorted for you soon.

Rated 1 out of 5 stars

Fake company

Fake company, fake service. They take online payments and never sent the goods. No refund. Scammers!!!

March 26, 2025
Unprompted review
Vape Area logo

Reply from Vape Area

Hi

We’re really sorry to hear about your experience and understand how frustrating this must be. We’re committed to resolving any issues as quickly as possible.

Please contact us directly at info@vapearea.co.uk with your order details so our team can look into this for you and help resolve the matter.

Thank you for bringing this to our attention – we’re here to help and hope to get this sorted for you soon.

Rated 1 out of 5 stars

They stole our money

They stole our money! Never refunded. No products have been sent. KEEP AWAY from these scammers.

March 27, 2025
Unprompted review
Vape Area logo

Reply from Vape Area

Hi

We’re really sorry to hear about your experience and understand how frustrating this must be. We’re committed to resolving any issues as quickly as possible.

Please contact us directly at info@vapearea.co.uk with your order details so our team can look into this for you and help resolve the matter.

Thank you for bringing this to our attention – we’re here to help and hope to get this sorted for you soon.

Rated 1 out of 5 stars

This was possibly the worst experience…

This was possibly the worst experience I have had with an online company. As others have mentioned took my money, 12 days ago just before the Easter weekend with a 1-3 day delivery time. I chased 3 days later as not dispatched, I then checked the day before the weekend and had been assured each time that I would receive my parcel the next day. This however was not the case. On Good Friday I got a message to say that due to bank holidays this order would be delayed (6 days after ordering). We are now another week on and after 20+ phone calls, 4 of which were answered, they have been dispatched, but not the actual products I ordered. Not sure who is giving this company 5* because it is an utter sham!!

April 13, 2025
Unprompted review
Vape Area logo

Reply from Vape Area

Hi

We’re really sorry to hear about your experience and understand how frustrating this must be. We’re committed to resolving any issues as quickly as possible.

Please contact us directly at info@vapearea.co.uk with your order details so our team can look into this for you and help resolve the matter.

Thank you for bringing this to our attention – we’re here to help and hope to get this sorted for you soon.

Rated 1 out of 5 stars

Keep away from these scammers!

Keep away from these scammers!

They are just bunch of cons. Never purchase anything. They never send your gooda nor refuns your money!!!!!

April 9, 2025
Unprompted review
Vape Area logo

Reply from Vape Area

Hi

We’re really sorry to hear about your experience and understand how frustrating this must be. We’re committed to resolving any issues as quickly as possible.

Please contact us directly at info@vapearea.co.uk with your order details so our team can look into this for you and help resolve the matter.

Thank you for bringing this to our attention – we’re here to help and hope to get this sorted for you soon.

Rated 1 out of 5 stars

Terrible

Terrible! Don’t use this company!
They will take your money for stock they havnt got, and then refuse to give you a refund, and ignore all calls/messages, absolutely awful liars!

April 5, 2025
Unprompted review
Vape Area logo

Reply from Vape Area

Hi

We’re really sorry to hear about your experience and understand how frustrating this must be. We’re committed to resolving any issues as quickly as possible.

Please contact us directly at info@vapearea.co.uk with your order details so our team can look into this for you and help resolve the matter.

Thank you for bringing this to our attention – we’re here to help and hope to get this sorted for you soon.

Rated 1 out of 5 stars

Very poor service

Paid for 24 hour tracked delivery. Waited 6 days then e-mailed. Asked for partial refund as not received yet. I was told they couldn't give any refund but would include free gift. Waited another 2 days to be delivered but no free gift. AVOID.

April 16, 2025
Unprompted review
Vape Area logo

Reply from Vape Area

Hi

We’re really sorry to hear about your experience and understand how frustrating this must be. We’re committed to resolving any issues as quickly as possible.

Please contact us directly at info@vapearea.co.uk with your order details so our team can look into this for you and help resolve the matter.

Thank you for bringing this to our attention – we’re here to help and hope to get this sorted for you soon.

Rated 1 out of 5 stars

Do NOT use these jokers

Do NOT use these jokers , they will take your money and send nothing, then lie to you when you try to contact them, (if they actually reply) , and their phone instantly cuts you off , have now asked my bank to step in , AVOID and shop elsewhere.
Update , they have now said they do not have what I ordered and will be sending different flavours, why couldn't they say that in the first place, fools.

April 16, 2025
Unprompted review
Vape Area logo

Reply from Vape Area

Hi

We’re really sorry to hear about your experience and understand how frustrating this must be. We’re committed to resolving any issues as quickly as possible.

Please contact us directly at info@vapearea.co.uk with your order details so our team can look into this for you and help resolve the matter.

Thank you for bringing this to our attention – we’re here to help and hope to get this sorted for you soon.

Rated 1 out of 5 stars

Useless company…

Ordered 5 vapes on the deal only received 3 nothing has been done about it as been in contact with them and still nothing they are just frauds been in touch with fraud department with my bank and they are investigating it.dont order from these scammers.

April 8, 2025
Unprompted review
Vape Area logo

Reply from Vape Area

Hi

We’re really sorry to hear about your experience and understand how frustrating this must be. We’re committed to resolving any issues as quickly as possible.

Please contact us directly at info@vapearea.co.uk with your order details so our team can look into this for you and help resolve the matter.

Thank you for bringing this to our attention – we’re here to help and hope to get this sorted for you soon.

Rated 5 out of 5 stars

90% of time no.issues

90% of time no.issues . Fast delivery

April 11, 2025
Unprompted review
Vape Area logo

Reply from Vape Area

Hi

Thank you so much for your kind words and for taking the time to leave us a review! We’re really glad to hear you had a good experience with us.

Your support means a lot to our team, and we look forward to serving you again soon.

Rated 5 out of 5 stars

Great company with great prices

Great company with great prices. Really good communication from them if there is any need to communicate regarding order with fast delivery every time. Will continue ordering in the future.

April 3, 2025
Unprompted review
Vape Area logo

Reply from Vape Area

Hi

Thank you so much for your kind words and for taking the time to leave us a review! We’re really glad to hear you had a good experience with us.

Your support means a lot to our team, and we look forward to serving you again soon.

Rated 1 out of 5 stars

They never post the items

I bought some items and they never posted my vapes. I spent over £500 we qre on 3rd week and still no refund. Keep away!!!

March 27, 2025
Unprompted review
Vape Area logo

Reply from Vape Area

Hi

We’re really sorry to hear about your experience and understand how frustrating this must be. We’re committed to resolving any issues as quickly as possible.

Please contact us directly at info@vapearea.co.uk with your order details so our team can look into this for you and help resolve the matter.

Thank you for bringing this to our attention – we’re here to help and hope to get this sorted for you soon.

Rated 1 out of 5 stars

Thieves and Robbers !!

I've only given 1 star, and shouldn't have given that. This company have taken my payment of £50.00, I have emailed them at least 6 times now asking where my order is, or to refund my money. I have not had one single reply from VapeArea - (apart from advising me about Eid celebration)

April 4, 2025
Unprompted review
Vape Area logo

Reply from Vape Area

Hi

We’re really sorry to hear about your experience and understand how frustrating this must be. We’re committed to resolving any issues as quickly as possible.

Please contact us directly at info@vapearea.co.uk with your order details so our team can look into this for you and help resolve the matter.

Thank you for bringing this to our attention – we’re here to help and hope to get this sorted for you soon.

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