Visited the shop in Warrington last week. Ashley the member of staff was extremely helpful and answered all our questions about what products would be best for us and pointed us in the right direction... See more
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This Company Employ a scam Parking Company at their Sutton site. After installing an Inpost locker. They now issue £100 fines to everyone who goes and collects a parcel. When you appeal. The pa... See more
Company replied
Excellent service at the Retford branch today. Went in for my husband and needed help buying new coils and didn’t know which he needed. Jay checked the account and found the make and quickly helped fi... See more
I don't usually submit reviews but wanted to give credit where credit’s due. From day one, I've found Tristam from the Newark branch not only incredibly knowledgable and friendly but his customer... See more
Company details
Information provided by various external sources
Welcome to VAPEHQ - the home of high quality vaping devices, tanks and E-Liquids.
Contact info
United Kingdom
- 01623 657 085
- info@vapehq.co.uk
- www.vapehq.co.uk
4.7
Excellent
99 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Brilliant service and extremely…
Brilliant service and extremely helpful. Definitely recommend.
December 4, 2025
Unprompted review
Fantastic service!!
December 1, 2025
Unprompted review
Needed help with my device
Needed help with my device. Lad at the Birchwood shop, Lincoln sorted it out for me. Friendly & helpful. Will go to him from now on.
November 5, 2025
Unprompted review
Visited the store on The Forum in…
Visited the store on The Forum in Hykeham, very helpful and knowledgeable. After having loads of issues with my previous 2 vapes, we'll happy with my new purchase. Cheers Guys
July 24, 2025
Unprompted review
terrible experience called customer…
terrible experience called customer service , they have hiked up prices on qsalts liquids and stopped offers of 4 for £10 .
i explained i was regular customer , did not want too know .
i explained was going to vape store for the same offer , do you want me to go there , they explained nothing they could do about it .
very unhelpfull to a regular customer , so i went to vape store .
not happy at all
Ian Barker
July 15, 2025
Unprompted review
Reply from Vape HQ
Hello Ian,
Thank you for your feedback and for taking the time to let us know about your experience. I’m very sorry to hear that our customer service fell short of your expectations when you called.
As we mentioned in our earlier email correspondence, we’ve had to implement our first price increase since launching the QSalts range. We delayed this decision for as long as possible, but rising costs of ingredients, packaging, and shipping have made it necessary for us to adjust prices in order to maintain the quality you expect from us.
I completely understand your frustration that the 4‑for‑£10 offer is no longer available, especially as a regular customer. Please know we value your loyalty hugely, and we regret that our team wasn’t able to offer you an alternative solution during your call.
If there’s anything we can do to make your next purchase more rewarding, please do get back in touch. We truly appreciate your custom and hope you’ll give us another chance to serve you better.
Thank you again for your honest feedback, and I hope we can put things right for you.
Warm regards,
Dont Visit if you dont want a fine!
This Company Employ a scam Parking Company at their Sutton site. After installing an Inpost locker. They now issue £100 fines to everyone who goes and collects a parcel. When you appeal. The parking company Says InPost isn't VapeHQ and you arent a customer. If you are going to sell space in your carpark to a parcel locker then you need to update your parking ANPR operator, This is an absolute scam. Very Unhappy!
==== UPDATE ====
Josh reached out to resolve this. Very impressed that they took this review seriously. Have updated review to 3* Pending final resolution.
July 15, 2025
Unprompted review
Reply from Vape HQ
Hello,
Thank you for taking the time to share your experience. I’m very sorry to hear about the frustration you’ve had with parking at our Sutton site while collecting your parcel. We genuinely want our customers to have a smooth and convenient visit.
Our car park does offer 30 minutes of complimentary parking to allow plenty of time for collecting items from the InPost locker. This was made clear by the ANPR operator handling the enforcement via signs around the carpark, and I understand how distressing it must be to receive a £100 fine despite being a legitimate InPost customer.
Because the store at Sutton is run by a franchise partner, they manage the day‑to‑day operations, including parking arrangements. I’ve passed your feedback on to both our franchise team and the parking operator.
If you need any further assistance from our head office, let me know and I’ll do everything I can to help.
We value your custom and hope you’ll give us another chance to make this right.
Kind regards,
Customer Services – VapeHQ
Vape decided to stop working 7 months…
Vape decided to stop working 7 months after purchasing, conveniently their warranty is for 6 months so the Q2 Pro is obviously manufactured to break as soon as the warranty expires. They also tried blaming me using a phone charger to charge my vape despite providing no information on charging nor providing a suitable charger in the box. Have spent a fortune with them over the years but they’ve lost a customer now.
June 10, 2025
Unprompted review
NOT next day delivery
Ordered for next day delivery- 3 days later and I am yet to receive the items. Have contacted the courier and they haven’t recieved the package yet. I go on holiday tomorrow so now a mad rush to get some in time.
May 14, 2025
Unprompted review
I bought several oils from vape hq
I bought several oils from vape hq, the liquid from the pure range are perfect flavours
March 22, 2025
Unprompted review
Very good site easy to navigate
Very good site easy to navigate. Quick delivery service
November 22, 2024
Unprompted review
Brilliant service Got my new vape in good time and in…
Got my new vape in good time and in perfect condition
November 2, 2024
Unprompted review
Disappointed is an understatement
Order the MTL mystery box....never again.
Yes it's a mystery box and yes there were plenty of liquids in there (45 in total).
Sadly, 2 were tobacco flavour (not my favourite) but out of the other 43, 40 were the same flavour !!!
Mystery boxes are great for trying new flavours - not much chance here.
Last order sadly....other companies have similar and at least you get a variety....avoid.
October 9, 2024
Unprompted review
I needed an out of date part for my…
I needed an out of date part for my vape. Josh from Customer service was absolutely brilliant. He tracked one down and sent it to me. What a genuine and helpful guy, thank you Josh.
October 7, 2024
Unprompted review
I went to my local Vape Hq in north…
I went to my local Vape Hq in north Hykeham Lincoln and left very satisfied the young lad sorry didn’t get his first name but his surname is the same as mine Coleman was so helpful and such a lovely polite chap. He helped with my problem and will definitely be returning in the future,
He is a credit to your team!!!
August 23, 2024
Unprompted review
Great experience
Have been with Vape HQ for a number of years and believe their vape units and especially their liquids are the best on the market.
With regards my most recent purchase online, I found them to be very competitive in terms of pricing and delivered exacted as stated
August 17, 2024
Unprompted review
My experience with Vape HQ was very…
My experience with Vape HQ was very pleasant . Veronica was very professional and helpful . Customer service was excellent - I will add a further review once I receive product but can’t fault their assistance
August 7, 2024
Unprompted review
Excellent Customer Service
I'm really surprised by the negative reviews for Vape HQ. Thank goodness ours here in Grantham is excellent. First started using the store when James was the Manager and now it's Jason. Can't fault the customer service from either of them, such friendly guys who are always helpful and never pushy. The range of vape juice is really good, as are the prices.
June 18, 2024
Unprompted review
there is no contact with them
there is no contact with them. I wrote to cancel the order and ask for a refund and still silence
April 29, 2024
Unprompted review
Reply from Vape HQ
Hello,
We have no trace of you ever placing an order with us? please can we have further details so we can assist you.
Kind Regards VHQ.
Great experience
Great experience , fast delivery and easy to order from site. I highly recomamded.
March 19, 2024
Unprompted review
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