Vape HQ Reviews 

Reply from Vape HQ

Sep 18, 2023

Dear Peter Jackson,

We appreciate you taking the time to share your recent experience at our Alvaston branch near Derby. We understand your concerns regarding the request for personal information, and we'd like to clarify why we require these details for certain products, such as IQOS devices.

The collection of age, date of birth, address, and email information is a mandatory step for us when selling IQOS devices. This is not a part of any scam but a strict requirement imposed by the manufacturer. These measures are in place to ensure the device has an active warranty that is linked to the individual purchasing.

We apologize if this process appeared unusual or uncomfortable. It is in no way a reflection of mistrust towards our customers but rather a commitment to adhering to the necessary terms set out by IQOS.

Your feedback is crucial to us, and we take your concerns seriously. We will, however, ensure that our staff provides clear information and guidance regarding the reasons for collecting this data in the future. Your satisfaction and trust are paramount to us, and we appreciate your understanding of our commitment to compliance.

If you have any further questions or require additional information, please feel free to reach out to our customer support team at info@vapehq.co.uk or 01623 657085. We are here to assist you and address any further concerns you may have.

Thank you for your understanding and for choosing VapeHQ.

Sincerely,

VapeHQ Customer Relations Team

Reply from Vape HQ

Sep 18, 2023

Dear Tina,

Thank you so much for taking the time to share your fantastic feedback about VapeHQ Inkersall on Trustpilot. We're truly delighted to hear about your positive experiences with us.

It's wonderful to know that you've been a loyal customer for a long time and have been enjoying our Pure liquid range. We take great pride in offering high-quality products, and your trust means the world to us. We're thrilled that all the devices you've purchased from us have met your expectations without any issues.

We couldn't agree more about the exceptional contributions of our store manager, Ingrid. She is indeed a valuable member of our team, and your kind words regarding her dedication and excellent customer service mean a lot to us. We will make sure to pass on your praise to her, as it's customers like you who motivate us to continually provide the best service possible.

Your loyalty and support are greatly appreciated, and we look forward to welcoming you on your future visits to VapeHQ Inkersall. If you ever need any assistance or have further feedback to share, please don't hesitate to reach out. Your satisfaction is our priority.

Thank you once again for being a part of the VapeHQ family. We can't wait to serve you again soon.

Warm regards,

VapeHQ

Reply from Vape HQ

Sep 18, 2023

Dear Jackie,

Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you are satisfied with the service you received from VapeHQ.

We understand that timely delivery is crucial, and we are thrilled that your coils arrived promptly. Your satisfaction and confidence in our service mean the world to us.

We look forward to serving you again in the future, and we're here to assist you with any of your vaping needs. If you ever have questions or require further assistance, please don't hesitate to reach out to us. Your loyalty and support are greatly appreciated.

Once again, thank you for choosing VapeHQ, and we can't wait to have the pleasure of serving you again.

Warm regards,

VapeHQ Customer Relations Team

Reply from Vape HQ

Sep 18, 2023

Dear Gareth Jensen,

Thank you very much for taking the time to share your feedback about VapeHQ Grantham. We truly appreciate your continued support and your kind words.

It's fantastic to hear that you've been a valued customer for five years and that you've had such a positive experience with us. James and Jason are indeed dedicated to providing outstanding customer service, and their wealth of knowledge ensures that you receive the best guidance and recommendations for your vaping needs.

We're thrilled to know that you've enjoyed our product range, including our new Q Salts Nic Salts collection. Your feedback on these flavours is invaluable to us, and we're delighted that they have met your expectations.

Your recommendation means the world to us, and we look forward to continuing to serve you. If you ever have any questions or need assistance, please feel free to reach out. Your loyalty is greatly appreciated, and we're here to make your vaping experience exceptional.

Once again, thank you for choosing VapeHQ, and we can't wait to see you in our store again soon!

Warm regards,

VapeHQ Customer Relations Team

Reply from Vape HQ

Sep 18, 2023

Dear S G,

Thank you for taking the time to share your feedback with us. We appreciate your honesty and the opportunity to address your concerns.

We apologize for any inconvenience you may have experienced with our previous delivery service. Your satisfaction is a top priority for us, and we have taken your feedback seriously. We're pleased to inform you that we have reverted to using DPD as our primary delivery service provider, and we've also introduced weekend delivery options to offer you more flexibility.

We understand that timely and reliable delivery is crucial, and we believe that DPD's track record for efficient and dependable service aligns with our commitment to providing a better customer experience.

With the reintroduction of DPD as our delivery partner, you can expect improved service and weekend delivery options for your convenience. We hope that this change enhances your overall experience with us, and we are continually working to ensure that your orders are delivered promptly and securely.

Your feedback is invaluable to us, and it helps us make the necessary improvements to better serve you. If you have any further questions, concerns, or suggestions, please feel free to reach out to our customer support team. We're here to assist you and ensure your satisfaction with every aspect of your shopping experience.

Once again, thank you for sharing your feedback, and we look forward to serving you better in the future.

Warm regards,
VapeHQ Customer Relations Team

Reply from Vape HQ

Sep 18, 2023

Dear Haydn Shore,

Thank you so much for taking the time to share your outstanding feedback about VapeHQ. We are truly grateful for your trust and your kind words.

Our dedicated team is committed to providing a top-notch customer experience, and we're delighted to hear that you found them friendly and knowledgeable. At VapeHQ, we believe in helping you find the right products that suit your needs and preferences, rather than pushing the most expensive options. We're thrilled that our approach saved you money and ensured you left with exactly what you needed.

Setting up an account is an essential part of our commitment to personalization and convenience. We're pleased to know that it has made your shopping experience even more seamless, allowing us to cater to your specific preferences.

Our modern and clinical store design is part of our effort to create a welcoming and hygienic environment for our customers. Your comfort is important to us, and we want every visit to be a pleasant one.

Receiving a perfect rating and such positive feedback is truly appreciated. We can't wait to welcome you back, and if you ever have any questions or need assistance, please don't hesitate to reach out. Your trust in us means the world, and we're here to ensure your satisfaction every time you shop with us.

Thank you for choosing VapeHQ, and we look forward to serving you again soon!

Warm regards,
VapeHQ Customer Relations Team