Fraudulent company, take your money and do not send goods. Do not answer emails or telephone calls. Order placed in October 2023, not received and no refund given despite repeated requests.
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See what reviewers are saying
Order had been placed coming on 2 weeks back, received email notification that order has been shipped but no tracking details provided despite listing royal mail 48hr tracked. Week later no parcel. As... See more
No goods 48 hr post no tracking for it phone turned off emails not answering ordered before with noproblem but now nothing so iso and trading standards getting all your details and hmrc because your f... See more
Twice now my non tracked parcel has gone missing.... and both times they have re-sent my order without question. Sadly untracked parcels with vapes in must sprout legs and go walk abouts. Annoying for... See more
1.9
Poor
354 reviews
No recent history of asking for reviews
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Happy customer
Easy to navigate website with super offers. Found my products for much cheaper than elsewhere
September 14, 2023
Unprompted review
Amazing service and delivery
Amazing service and delivery. Value for money and fabulous products! Only online site I would use for my vaping products.
September 14, 2023
Unprompted review
So slooooooow!
Ordered 26/08 - not even at royal mail as of 12/09/23 - and I've had to prod them twice to get even a pre post tracking number. Not the first time this has happened or I wouldn't be complaining this much.
TQ197560388GB if you'd like to check to see if I've received it yet.
September 12, 2023
Unprompted review
Reply from Vapesavers
Hello Jonathan,
This order has been refunded in full.
My apologies
Kind regards
This is the second time my order has…
This is the second time my order has not arrived
August 26, 2023
Nice vape juice at a good price
September 11, 2023
Unprompted review
Still have not received my purchase
August 31, 2023
Reply from Vapesavers
Hello Kevin,
Delivered
Your item was delivered to your Safeplace on 16-09-2023.
We've left a card at your address with the Safeplace details. Find out more about Safeplace.
Tracking number:
TQ197942838GB
Service used:
Royal Mail Tracked 48™
Poor customer service
Poor customer service, still waiting for my goods to arrive! Only received my tracking number today after ordering 7 days ago!
August 31, 2023
Reply from Vapesavers
Hello Anthony,
Delivered
Your item was delivered on 11-09-2023.
Tracking number:
TQ196692127GB
Service used:
Royal Mail Tracked 48™
Reply from Vapesavers
Hello June,
Delivered
Your item was delivered on 15-09-2023.
Tracking number:
TQ197544133GB
Service used:
Royal Mail Tracked 48™
Still not delivered
I still have not received my order, and no response from the seller.
This is not what you expect from.a reputable seller.the customer. Service is none existant. I will.not be using them again, and if it does not arrive tomorrow I will instruct the bank to reclaim.the money
August 30, 2023
Reply from Vapesavers
Hello Alan,
Delivered
Your item was delivered on 11-09-2023.
Tracking number:
TQ196692095GB
Service used:
Royal Mail Tracked 48™
I haven’t received my order so I won’t…
I haven’t received my order so I won’t buy from you again
August 29, 2023
Reply from Vapesavers
Hello Amanda,
Order has been refunded as per request.
Order still not received after 7 days
Order still not received after 7 days so far. Emailed them yesterday for an update and was told we will get back to you asap, still no reply.
August 28, 2023
Reply from Vapesavers
Hello William,
Delivered
Your item was delivered on 11-09-2023.
Tracking number:
TQ196692507GB
Service used:
Royal Mail Tracked 48™
SCAMMERS
Recommend nobody wastes their time or money on this bunch of clowns.
Paid for order last month, nothing received - not even a tracking number.
No support from their email.
They appear to be DISAPPOINTING SCAMMERS!!!!!!!
September 5, 2023
Unprompted review
Reply from Vapesavers
Hello Thomas,
This order has been refunded.
Fantastic customer experience 👏
Twice now my non tracked parcel has gone missing.... and both times they have re-sent my order without question. Sadly untracked parcels with vapes in must sprout legs and go walk abouts. Annoying for me and double annoying to Vape Savers.
August 28, 2023
Not yet received the purchase
August 26, 2023
Reply from Vapesavers
Hello Daniel,
Delivered
Your item was delivered on 09-09-2023.
Update delivery options
Tracking number:
TQ195596036GB
Service used:
Royal Mail Tracked 48™
not received
Delivery not received yet again said they have sent replacement. do not answer their phone, have to chase for a reply to email very poor service
August 25, 2023
Reply from Vapesavers
Hello Debra,
Delivered
Your item was delivered on 27-07-2023.
Tracking number:
TQ174117106GB
Service used:
Royal Mail Tracked 48™
Haven't received order yet
Haven't received order yet. Bit premature to ask for a review. Taking a while.
August 25, 2023
Reply from Vapesavers
Hello Ria,
Delivered
Your item was delivered on 09-09-2023.
Tracking number:
TQ196430231GB
Service used:
Royal Mail Tracked 48™
After long time waiting....
I am waiting for delivery over a week now - as other people mentioned after contacting them via email (phone never answes) the only response is they checking with warehouse/courier and will reply asap. Not sure what asap means for them but it's second day passing without any response. If I don't get my package next week they will end up reported as a fraud and hopefully with money returned. If I was aware it will take so long I'd never buy anything from vapesavers.co.uk
Shame !
@UPDATE
I have received my package after 2 weeks. If you expect quick despatch, avoid this company.
September 1, 2023
Unprompted review
Still waiting for an order
Still waiting for an order placed 2 weeks ago, paid extra for royal mail 48
Just keep getting told their checking with the courier
Royal mail have not received the parcel
August 16, 2023
Unprompted review
Reply from Vapesavers
Hello Alison,
Delivered
Your item was delivered on 01-09-2023.
Tracking number:
TQ192181675GB
Service used:
Royal Mail Tracked 48™
Waiting for order update
Waiting for order update, 12 days since ordered, asked numerous times and had 1 reply, left a similar review last time and order was shipped next day so fingers crossed this will happen again!
August 27, 2023
Unprompted review
Reply from Vapesavers
Hello Gary,
Delivered
Your item was delivered on 01-09-2023.
Tracking number:
TQ194194169GB
Service used:
Royal Mail Tracked 48™
Great service fast delivery
August 14, 2023
Unprompted review
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