Fraudulent company, take your money and do not send goods. Do not answer emails or telephone calls. Order placed in October 2023, not received and no refund given despite repeated requests.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Order had been placed coming on 2 weeks back, received email notification that order has been shipped but no tracking details provided despite listing royal mail 48hr tracked. Week later no parcel. As... See more
No goods 48 hr post no tracking for it phone turned off emails not answering ordered before with noproblem but now nothing so iso and trading standards getting all your details and hmrc because your f... See more
Twice now my non tracked parcel has gone missing.... and both times they have re-sent my order without question. Sadly untracked parcels with vapes in must sprout legs and go walk abouts. Annoying for... See more
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do not use
Do not use
7 days and nothing.
No response from emails.
No answer from their phones.
Scammers
Ordered some vape juice and coils on…
Ordered some vape juice and coils on 09-10-23 and never received them. I contacted them got a reply saying it got posted that day but never received, also sent 2 more emails but no response. I think they’re on the verge of going under as per the 1 star reviews recently
AVOID THIS COMPANY AT ALL COSTS
AVOID THIS COMPANY AT ALL COSTS. Its worth paying a little more elsewhere. I placed an order on 9.10.23 still not received. They do not communicate with you. I am contacting my bank for a refund and contacting trading standards. Given the amount of negative reviews on here they need to be looked into as to how they conduct their business.
Still awaiting order from 5/10/23 sent…
Still awaiting order from 5/10/23 sent numerous emails and had one reply. Money taken from my bank and no goods. Avoid at all costs
Order never received despite numerous…
Order never received despite numerous emails
Delivery not received and reorder also…
Delivery not received and reorder also not received
Very poor
It's been 10 days since payment was taken and still no order have emailed and called no answer on both very poor service if any
Bunch of crooks
Bunch of crooks, no order received, no response to emails, contact phone numbers never answered AVOID, AVOID, AVOID.
I will be contacting my bank and Trading Standards
Dreadful
I eventually received my order after chasing it several times. Numerous emails (I don't give!). I won't be using this company again and I will not be recommending them.
My last two orders have never showed…
My last two orders have never showed up! I was refunded on the first occasion but now nearly three weeks since my last order, I am still without my last order. Next to know communication from the company despite numerous emails requesting a refund. Keep getting told they will sort it but no further detail on how?!?! Awful company. Avoid at all costs and use an alternative supplier if you want to receive your order. I suspect they are on the brink of closing seeing all the terrible reviews lately.
Update: the reply below from Vapesavers relates to an order in July. As stated in my review it’s my last two orders that this concerns.

Reply from Vapesavers
It has been 3 weeks since my order was…
It has been 3 weeks since my order was placed, I have tried to email the company, no reply. I have received this review request, but what I haven't received is the goods I have been charged for.
After weeks waiting for my order it…
After weeks waiting for my order it turned up today and was missing the main thing I needed the pods for my vape only the juices turned up which I can’t even use without the pods this company is a Scam and I will be contacting my credit card company Monday for a refund! Do not order from this company you will be waiting an age for your products
Thank you shame I had to go to my bank and open a dispute for you to do this as out of the multiple emails I sent you. You replied only to 2 of them.
Thank you though I’m glad it is all sorted

Reply from Vapesavers
Two orders placed. None received!
Two orders placed (Re: ORDER #75332 Order #75460 confirmed) and none received yet. I have written numerous times and had no response to the last two emails. I also paid for carriage on 2nd order, which as I said, have not received.
I am still waiting for my order that…
I am still waiting for my order that was supposed to be delivered before the 1st of October 2023. Contacted the company who said they would look into it but no further response.
Shocking
Shocking . Ignore emails , never answer call .
Order said dispatched and no tracking given , which let's face it proves its not been sent .
Would avoid at all costs .
Will do a claim back via my bank.

Reply from Vapesavers
Still waiting on delivery 75390 ordered…
Still waiting on delivery 75390 ordered over 1week ago, I am having to chase up every order I have made.

Reply from Vapesavers
Don’t send orders
They don’t send your order till you have contacted them several times. Thought I would give them a second chance and here I am again trying to get my stuff.
Still haven't received my order
Still haven't received my order , emailed twice to get a tracking number still np update
Quite slow with delivery
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







