Banner for VaporDNA
VaporDNA logo
Visit website

VaporDNA Reviews 16,075

•
TrustScore 4.5 out of 5

4.4

Electronic Cigarette Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 253 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting knowledgeable and friendly representatives who respond quickly and help find suitable products. Many people appreciate the competitive and low prices, along with a wide selection of products that are often described as high quality and exactly as advertised. The ordering process is frequently noted as easy and smooth, with many consumers receiving their products quickly and well-packaged. However, some customers also noted issues with shipping, mentioning that orders occasionally took longer to arrive than expected, even with expedited shipping. A few other people also felt that customer service was unresponsive or that defective items were not replaced with new products, but rather with store credit, leading to additional shipping costs.

What people talk about most

Product

Users describe positive interactions with product, highlighting the great selection, quality, and competitive... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many reviewers praising the fast... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Price

Customers had positive experiences with price, often highlighting the great and unbeatable prices, which were... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the staff for being friendly,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It seemed to take a lil longer to receive my most recent order, even though I ordered during the week and before 3 o'clock with express shipping. Otherwise.. we've had no quality issues, no damage... See more

Rated 5 out of 5 stars

VaporDNA has been my go to for vape supplies for awhile now. I've never had an issue ordering from them or receiving shipments. Prices are always better then other stores with no compromise on quali... See more

Rated 5 out of 5 stars

I had a great experience ordering from this online shop. Customer service was top-notch -- reps were knowledgeable about the products and helped me find what works best for me based on my needs. Got... See more

Rated 5 out of 5 stars

Very fortunate to have found this shop. Prices are routinely low & competitive with other stores and they offer such an abundance of items to choose from no matter the category. Everything in my exper... See more

Company details

  1. Electronic Cigarette Store
  2. Tobacco Shop
  3. Vaporizer Store

About VaporDNA

Written by the company

Welcome to VaporDNA.com! Founded in 2013, VaporDNA carries a HUGE selection of vape products at unbeatable prices. We will be your one stop shopping site for ALL your Disposable Vapes, Vape Juice, Vape Starter Kit, and Accessories needs. That is why we are your "Premium Online Vape Store!"

Why VaporDNA.com is your one stop Vape superstore:

  • We specialize in selling Disposable Vapes, Vape Starter Kits, Pod Systems, Mods, Vape Juice, and Accessories at the best deal possible.
  • We guarantee our products to be 100% authentic and fresh from the manufacture by giving you an industry leading 45 day return policy. (Please see our return policy for more detail)
  • We care about our customer, therefore we offer award-winning customer service. Our friendly and knowledgeable customer service team will answer any question you may have regarding our products and services.
  • We send out weekly newsletters to keep you up to date with the most current promotion we have so you can use the extra saving for something else.
  • ALL of our inventories are stored securely in our temperature controlled warehouse to ensure freshness.
  • Your privacy is our NO.1 priority. We never sell or share your personal information.

Our Missions:

  • Take care the customers to industry leading standards.
  • Provide the highest quality products possible.
  • Bring the best quality products at lowest possible prices.

We believe respect, trust, and sincerity are three most important factors that drive us successful. Come and shop with VaporDNA at VaporDNA.com. You will not be disappointed.

Shop online at: VaporDNA.com for the best selection from top tier brands like Geek Bar, Foger, and GeekVape.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 15% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(16,075)

269 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Still have not received my vapes

Still have not received my vapes - it's been over 2 weeks. It was in LA and is now in Ohio (I live in LA, why would it now be in Ohio?). I contacted customer service and they were completely unhelpful and dismissive. I wanted a refund and they just said "it's still in route and just keep checking the tracking number." I would never use this company again.

May 4, 2026
Unprompted review
Rated 1 out of 5 stars

Shipping repayment???

I received a defective item and I got refunded store credit for the item but I get completely taken for the shipping cost? I purposely ordered 3 of the same item so I could get the most out of the shipping fee but now I am being told I have to repay the shipping fee just to receive the same item I already paid a shipping fee for? I’ve been buying this same flavor and brand for a year now exclusively because I like this flavor so much. I’m going to start looking into other places that have this item and start giving them my business instead if this is how your company treats loyal customers. I have so many friends that have ordered through your company just based on my reviews but now I’m not going to lie and say you guys are fair and thorough anymore because I’ve been treated I believe quite unfairly given the situation that just happened. There’s nothing you can do to make this (me) loyal customer stay ordering through you guys? Why should I have to repay shipping for the same item I already paid for?

April 24, 2026
Rated 2 out of 5 stars

No refunds

The link to email for refunds doesn't work so if they short you and just don't send some of what you ordered, there's no way to contact them and you're just out of luck and out of money. Other than that it's fine, good prices and I usually get the package within 2 weeks of ordering.

March 24, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look