When a shop doesn't have any contact form at all and their presence on social media doesn't exist... then you shouldn't be a genius to know what's going on and you should feel stupid already if... See more
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I placed an order 16 days ago and even chose DHL shipping (which is not cheap) to arrive as soon as possible and the order is still unshipped. I've left two messages and they haven't even replied. N... See more
Company replied
My order number is VPU1911056PA7GTVT. No updates, no response but they take your money fast! No tracking, I got scammed! It's ok, I'm going to report fraud to my bank and federal trade commission and... See more
Company replied
guys i heard this many times i need a specific date for a refund now it has been 1 year can you imagine and i still didn't receive anything.you have to solve this issue ASAP or i will take a legal act... See more
Company replied
Company details
Information provided by various external sources
Vape Online Store with Full Range Electronic Cigarette Brands, Buy High Quality Vaping Starter Kits, Atomizers/Tanks, Batteries/Mods, Vaporizer Accessories.
Contact info
United States
- support@vaporl.com
- www.vaporl.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Will Buy From Again
Will Buy From Again
While it's true that the shipping is slow, that's the case for every company in China. It takes a long time to move a product by ship literally halfway around the world.
The customer service of Vaporl is fantastic. Pleasant, responsive, and professional. I genuinely have no complaints and will continue to purchase from them.
I would like to say that vaporl is a good vape site
I would like to say that vaporl is a great vape site not only for it's affordable price and high-quality products, but also for it's better services. I know the shipping problem is a great big headache. But i found that recently vaporl released their USA store for fast shipping within 3 days. If you're hard to bear the long shipping time just choose faster shipping way or close your mouth and wait. I mean judge a site depends on whether it keeps improving.
So I had been in the vaping real for 3…
So I had been in the vaping real for 3 years now, already know all online vape shops and this company VaporL is really really solid.
Everything from start to finish is flawless.
Price/Products/Shipping and Customer Service is the best I ever come across.
Their customer support team was…
Their customer support team was responsive to my concern and they addressed an issue I had very professional and courteous. Fast response and great interaction. Would recommend purchasing from them even though shipping takes longer but it's worth the wait knowing that they take their time to deal with any issues that arise. Thank you very much for everything.

Reply from Vaporl
5 Star Amazing Service!
I have bought vapes from a number of different suppliers and have received no response when a product was faulty. I’m pleased to say Vaporl were amazing from the get go. I initially placed my order without coils and contacted them via Facebook to check which ones I needed for my new kit. They replied straight away and even put the coils in for free as a good Will gesture. When I received the vape I had some issues getting it going (purely my own silliness) and they replied straight away again to assist. I can honestly say I haven’t received such good old fashioned service online or in person for a long time. I wish all businesses were as professional and honest as these guys. Added bonus - I have a lovely new vape that blows massive thick clouds :D Thanks again!

Reply from Vaporl
This is an excellent company to obtain…
This is an excellent company to obtain all your vaping gear! I placed an order on Thanksgiving day and it was literally on my doorstep the following Monday. All products were factory sealed and in perfect condition. I did have a couple of questions about my order. All my questions were promptly answered on their chat forum and email. Very friendly staff! If you want the best prices anywhere, I highly recommend Vaporl as the go to site for all your purchases! Will definitely order again soon. Thank you very much!!

Reply from Vaporl
Great overall experience
I've had nothing but great experience with Vaporl. Most of these negative reviews is on shipping. You got to understand that it's coming internationally. It's going to take some time. 1st shipment came within the time limit that was stated. 2nd shipment came just a few days earlier even with a discrepancy with the order. The discrepancy was minor. I ordered a blue Aqua Master during a special promotion. It sold out and they put my order on hold. I contacted them to see if there was a problem. They explained that the particular color sold out and ask if a different color was ok. I said it was fine and went on to ship out the items I purchased. I am more than satisfied with my purchases. Everything is 100% authentic. Please be rest assured that they will work with you. I will be purchasing again through Vaporl.

Reply from Vaporl
I place my order over a month ago and…
I place my order over a month ago and still waiting for it to be delivered. I emailed them many times to refund me and they are not willing to do so.

Reply from Vaporl
Super fast reliable delivery!
Everything in my package was brand new, not a scratch or dents or any kind of damage to the stuff. Delivery was much quicker than expected and even included a small gift! overall very happy customer, will return for future orders soon! Thank you
Still waiting on my order...
I have been waiting on my Order to Ship out but have not recieved anything and its been 3 weeks i will never order from this site again

Reply from Vaporl
Awesome service and fast shipping
Awesome service and fast shipping ! Thank you.
STAY AWAY!
I placed my order 6 weeks ago and it hasn't even been shipped yet. I am certain that it was out of stock when I ordered it, yet they took my money none the less. DO NOT BUY FROM THESE PEOPLE!

Reply from Vaporl
I can not complain
I can not complain, the support is good. The deliveries are fast and the prices are good
Thanks for my new vape mod kit
Thanks for my new vape mod kit. As glad as I was, this took entirely too long to receive! Since September 9th! The Vaporesso Luxe 220 with SKRR is a great product! As a company with integrity, you should do a better job of providing good communication and availibility of EASY CONCISE TRACKING in a timely manner!

Reply from Vaporl
Legit Products. Lowest Prices. Amazing Customer Care.
Lowest prices. Best customer care. An absolute pleasure doing business with them.
Nice attention to the buyer
I had a problem with an order and I ask them for a refund. They contact me and they helped me nicely.
They have a nice attention to the buyer
friendly and communicative.
i win giveaway from Vaporl.
i recieve the prize even its take long to wait but it's worth it.
seller respond is friendly and communicative.
recomended seller.
And just sugest, Please choose the faster shipping partner,NL to slow.
thanks Vaporl. sucses always
STAY AWAY!
STAY AWAY!!
Order a Vape August 16th, they changed the date 5 times on me saying it’ll be shipped out shortly. When I ask for an update get the same BS email.
It is now October 26 still no product and no refund.
Nothing but lies from them. Most likely won’t see my money back either. Do not purchase from them at any cost, let my mistake be your lesson.

Reply from Vaporl
Fast shipping great product great…
Fast shipping great product great company thanks!
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