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I placed an order 16 days ago and even chose DHL shipping (which is not cheap) to arrive as soon as possible and the order is still unshipped. I've left two messages and they haven't even replied. N... See more
Company replied
My order number is VPU1911056PA7GTVT. No updates, no response but they take your money fast! No tracking, I got scammed! It's ok, I'm going to report fraud to my bank and federal trade commission and... See more
Company replied
guys i heard this many times i need a specific date for a refund now it has been 1 year can you imagine and i still didn't receive anything.you have to solve this issue ASAP or i will take a legal act... See more
Company replied
Company details
Information provided by various external sources
Vape Online Store with Full Range Electronic Cigarette Brands, Buy High Quality Vaping Starter Kits, Atomizers/Tanks, Batteries/Mods, Vaporizer Accessories.
Contact info
United States
- support@vaporl.com
- www.vaporl.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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good chat service and pr
good chat service and pr. trustworthy site and straight to the point. great collection of products to choose from. Thank you.
Vaporl has honestly gone above and…
Vaporl has honestly gone above and beyond to help me. I had an issue with an order and messaged customer service and needles to say they not only resolved my issue but did so in an extremely quick & professional manner. They more than made up for the issue & because of what they did for me I will be a loyal customer for life. Vaporl is the BEST vape shop period, happy vaping!
poor Service
Bought a kit 3 days ago, have yet to receive confirmation on the order or shipping. They will not respond to my emails. Will be filing dispute if I don’t hear back in 24 hours

Reply from Vaporl
Commies...
Commies...
I ordered my Vapresso Revenger 2 weeks ago. I have tried to contact them 4 times now and they refuse to respond. Their site says they respond within 48 hours. Thats a laugh. I am never using this site again. I already ordered the same mod from a trusted site and It will be here in less time than they take to respond. I should have known better than to trust a bunch of damn commies.

Reply from Vaporl
Best service and Perfect communication
Best service , excellent communication , fast shipping.. all questions i have with my order was answered couple hours later .. i would buy again from this website .. probaly the best website for all vaping products
very good service
i had several orders at vaporl and never experienced any problem.
now i had a problem with a product from them: a mod died 2 months after purchase. i contacted them and they provided quick and very good service. quick and friendly replies. they required a video showing the problem. i made one and sent it to them. and after a few days they refunded me .
many companies provide good service. as long as everything runs fine.
but if there is a problem you can see which company provides REALLY good service.
and i was absolutely satisfied with their service.
thanks vaporl, keep up the good work!
I've ordered from this place a few…
I've ordered from this place a few times and am very happy with my experience so far. Great sales. Shipping went out quickly and customer service followed up with me to ensure everything was OK with my order.
The customer service on this site was… EXCELLENT
The customer service on this site was some of the most helpful people I've met online to date. I ordered something I wasn't supposed to. An instead of keeping the money for the sale, they gave me the full refund an was very polite about it. No questions asked.

Reply from Vaporl
Honestly such a great company with…
Honestly such a great company with AMAZING prices. I have only had one problem with shipping but it was on the delivery company not them. Would recommend to anyone!!

Reply from Vaporl
not real information
They told me a bunch of not real things, and I'm saying "not real" because they told me that they didn't lie to me, so I won't discuss that... They only cares about the sale, and to be fair, the package arrived, but it took twice the time it supposed, and they said a lot of not real things to me about the shipping information, which was confirmed to be "not real" when I contacted the carrier directly. Don't buy from them if you hate when people say what you want to hear even if it's not real, and if you don't care to wait twice the time to receive it.
And when I complain about the service, they told me to go away and buy from others. It's a shame not to be able to upload an screenshot here and show everyone the nasty customer service they provide.

Reply from Vaporl
I never bothered to make a review on…
I never bothered to make a review on something I ordered online but these guys have my appreciation. They have products that here in Cyprus don't even heard of and they have very good prices
I ordered once from vaporl one set of coils and one tank. Because I needed those stuff urgently I ordered express on 05/08/2018 and I was able to receive my order on 11/08/2018 from dhl. Keep up the good work.

Reply from Vaporl
So far, exemplary
Firstly, the ordering process is well structured, payment methods are proper, and shipping is done quickly and with tracking info sent to your email.
Secondly, chat support is friendly AND, guess what, actually supportive, even if you have questions that are slightly uncommon.
And last but not least: Their products are authentic. Important thing to know.
So feel free to snoop around their shop for superb bargains and newest products, or participate in giveaways. A really cool shop.

Reply from Vaporl
They were very good at communicating…
They were very good at communicating the shipment and VERY satisfied with the product! Love love love this company!

Reply from Vaporl
Cheeky nandos
It's honestly just like ordering from FastTech or any other Asian vendor. Reduced price, longer wait; it's a delayed reward option for some people. I ordered an RX2 20700 kit (Gnome Tank included) for a lot less than the other websites and brick-and-mortars were offering. Item arrived, everything is authentic and in factory condition. It might have something to do with Wismec being from China originally, but the item was everything I expected. Top notch nandos.
Now, they use SmartPost, which is tedious but I have never had a real problem with an item being lost or not arriving to me. I have made many small orders from different Chinese vendors and they all used SmartPost--no issues for me, but I have a reliable USPS in my area that let me grab the package when they received it instead of having me wait until the next day to get in it the mail. The order did sit for a few days before being prepared for shipment, and I did have to contact the Customer Service to get an alternative tracking number for the package's trip from China to California. But they were so helpful and very friendly. All it takes is a little tact and patience to get your way with mostly everyone in customer service--they want you to be happy too.

Reply from Vaporl
i bought from vaporl.com 3 times
i bought from vaporl.com 3 times, unbelievable price and good quality items. shipping is ok, Katherine provide me good customer service! Strongly recommended!
guys i heard this many times i need a…
guys i heard this many times i need a specific date for a refund now it has been 1 year can you imagine and i still didn't receive anything.you have to solve this issue ASAP or i will take a legal action against your company and as i said i won't stop speaking cause this is my money and my right and you just stole me

Reply from Vaporl
I HAD AN ISSUE WITH A NON-CHARGING MOD
I HAD AN ISSUE WITH A NON-CHARGING MOD! AFTER EXPLAINING THE ISSUE A FEW TIMES VAPORL UNDERSTOOD MY PROBLEM . THEY SENT ME A NEW WORKING MOD QUICKLY! I WAS VERY PLEASED THAT THEY UNDERSTOOD AND RESPONDED SO QUICKLY!

Reply from Vaporl
Seller refuses to ship item
Seller refuses to ship item. Sent tracking number and it just shows created. Never shipped. No responses to multiple emails. This is a scam do not buy from. Had to file a dispute with my cc company to refund money

Reply from Vaporl
My Product is Great Quality
My Product is Great Quality! Friendly & courteous Management! I highly recommend this Business & will definitely make another purchase soon...

Reply from Vaporl
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