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Rated 1 out of 5 stars

Got email saying I’m approved wh then asked fir£99 fee then asked for further200 saying it’s fir credit Breuer not mention this anywhere in the email that was sent. And never got the loan

Rated 5 out of 5 stars

Today I spoke with an amazing young lady called daisy !! She was so helpful and went above and beyond!! She was also extremely compassionate with my situation Wich means so much as I am autistic and h... See more

Rated 4 out of 5 stars

The process is fast, especially pay out. Only issue I encountered was that the "local agent" wasn't very local, the poor guy spans a hundred mile radius so wasn't readily available to come see me for... See more

Rated 5 out of 5 stars

Sue was amazing as she heard I urgently needed the loan for the same day and she went out of her way with her busy schedule to helping me make it happen. When we met and discussed the last requirement... See more

Company details

  1. Non-Bank Financial Service

Information provided by various external sources

Varooma is an established and vastly growing logbook loan company based in south London with a network of agents servicing customers throughout England & Wales. We specialise in alternative lending and our aim is to solve people's short term cash flow problems by using responsible and manageable lending practices.


Contact info

3.7

Average

TrustScore 3.5 out of 5

4K reviews

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Rated 5 out of 5 stars

Wow, A* customer service!

Wow. We're all having as tough time and so I decided to reach out to Varooma to help with managing my account. Awesome, they exceeded my expectations are I feel are genuinely there to help us out. In double quick time too! I'm the world's greatest cynic (according to some) and I'm genuinely impressed.

if you're finding times tough, talk to them, it's so simple!

Andrew, Bridgend

March 24, 2020
Unprompted review
Rated 5 out of 5 stars

One of the best loan companies I've…

One of the best loan companies I've ever used. At first I worried about having a logbook loan, but they are incredible. Woth finances being quite tight they have been really helpful and supporrive with no extra charges.
Really quick responses too.
Lovely customer service every time too, very down to earth.

March 23, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent!!

I can honestly say that the service I received was great. Ricky was really helpful on the phone. gave me the information, called back when he said he would and arranged everything. When I met Terry again service was straightforward, no nonsense and super efficient/ Would recommend to anyone needing this help.

March 11, 2020
Unprompted review
Rated 4 out of 5 stars

There was a couple of times when I…

There was a couple of times when I couldn't make a payment. I got through to someone called Steph and she was always understanding, had empathy, and made me feel not ashamed but felt like varooma could help with my situation. Steph is a credit to varooma. Thanks guys.👍

March 10, 2020
Unprompted review
Rated 5 out of 5 stars

Great Customer Service! Very Prompt

Perfect customer service and very fast turnaround!
I spoke with Charles on the phone and by email and he kept me updated every step of the way and went above and beyond to help!
Would definitely recommend

March 10, 2020
Unprompted review
Rated 5 out of 5 stars

A+. Excellent all round!

Excellent service, great customer service and amazing communications! Went out of their way to help me in a very fast and prompt manor. Charles who I spoke with went above and beyond to help! A+ all the way! Would certainly recommend

March 10, 2020
Unprompted review

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