This was the best tour ever. Our granddaughters loved seeing the sets and meeting their YouTube friends in person. Everyone was beyond nice, signing autographs and letting us take pictures. Special s... See more
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See what reviewers are saying
Vat19 has stopped the risk of spreading coronavirus at their company by only having one person working in the warehouse (starting March 22,) and it is the president of the company! Also, I am very... See more
Update: After reaching out to customer service, they replied quickly and issued a refund. They also updated the product description on their website. I appreciate their quality customer service, bu... See more
Company replied
It was a surprise trip for our grandsons, who quote Vat19 videos on YouTube all the time. They were very happy and said it was a great way to end summer vacation before going back to school. Needless... See more
Company details
Written by the company
We sell awesome stuff so you can give the best gifts. When it comes to presents, there's only so many coffee shop gift cards a person can get. That's where we come in. At Vat19, we only have one rule: if we sell a product, it's got to be curiously awesome. Since that's our only criteria, we have something unique for everybody.
Contact info
11783 Borman Drive, 63146, Saint Louis, United States
- 800-476-1991
- support@vat19.zendesk.com
- www.vat19.com
4.2
Great
231 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Roadkill Sausage is a rip-off
My product, "Roadkill Sausage" arrived quickly. That is the only good thing I can say. I was going to give it to a friend as a Christmas gift. The product is so small (about the size of a small dog turd) that I'd be embarrassed to give it as a gift. For the price, Roadkill Sausage is a rip-off!
November 24, 2024
Unprompted review
Reply from Vat19
Thank you for sharing your feedback about the Roadkill Summer Sausage. We're sorry to hear that the size of the product didn’t meet your expectations.
We strive to provide clear and accurate information about our products, including the size. Both the product description and the video on the Roadkill Sausage product page highlight these details to help customers make informed decisions before purchasing.
That said, we understand how important it is for a gift to meet your expectations, and we’re sorry for any disappointment caused. We hope the unique nature of this item still brings a smile to the recipient’s face. If there’s anything we can do to help improve your experience, please don’t hesitate to reach out to us directly.
We value your support and hope to have the opportunity to serve you again in the future!
Best regards,
Jamie Salvatori, Owner, Vat19.com
I could not find what I wanted which is…
I could not find what I wanted which is on the episode where he talks about the '80's stuff and the'90's stuff
November 20, 2024
Unprompted review
Reply from Vat19
Dear Phoenix, we're not entirely certain what you're referring to with this review. If you reach out via our contact form and let us know which items you're looking for, we can certainly try to help. All the best, Jamie (Owner, Vat19)
£50 wasted
I ordered many different things on their website and none of them arrived even using two different UK adresses and neither of the two itmes i purchased arrived. Terrible people. Only good scam artists.
November 21, 2023
Unprompted review
Reply from Vat19
Dear Jeff,
We have reached out several times in order to locate your order information. All we have is your name, Jeff Bezos, and we do not have any orders under that name. Without a physical address, order number, or email address, we cannot find out what has happened here.
Please respond to us with details of your order and we can assist with locating your shipments or offering a refund if the shipments were lost.
Is it possible that you have us confused with another company?
Best,
Jamie Salvatori, Owner
great company i love shopping on here…
great company i love shopping on here as they are always on time with their stuff the stuff is well priced and they have the best commercials
August 1, 2024
Unprompted review
I love you vat19
They gave me what I ordered and it was in very, very good condition. So this is why I am writing this review to show my appreciation for you guys over there at vat19
July 24, 2023
Unprompted review
Reply from Vat19
Thank you for your business!
Absolutly horrible cust svc for a lousy productThe first couple of time I ordered the…
The first couple of time I ordered the Fireplace candles they were fine. Then I had two that left about 20% of the wax. The last has about 60%of the wax and no wicks left. I contacted customer service and they told me I was burning them the wrong way - my problem. The last few were burned the same as the first which had no issue.
So I can just toss my last candles in the trash! These people now have a scrappy product and mock you by telling you how to burn they're lousy candel! STAY AWAY!!!
January 31, 2024
Unprompted review
Reply from Vat19
Thank you for taking the time to provide this feedback. We are very sorry that you were dissatisfied with our Fireplace Candle and the suggestion provided by our customer service. We pride ourselves on providing quality products and customer support, so we are disappointed that we seem to have failed you on both.
We would love for you to give us (and our product) another chance and accept a gift card that can be used to purchase a new candle. Please check your email for a follow up from us.
Useless overpriced junk
My 8 year old son (an advertisers dream) watched the video for the tie-not and had to have it. In order to buy the item which was approximately £8 he had to spend £16, he added 2 packs of magic straw type things, extortionately priced at £4 for a 4 pack and then paid more admin fees making his total purchase around £20. We live in the UK so after waiting maybe 3 weeks his items arrived. Imagine his disappointment when we discovered that US hose fittings are different from UK fittings, rendering purchase completely useless. The company should be aware and not supply UK customers with incompatible items.
January 8, 2024
Unprompted review
Reply from Vat19
Thank you for getting in touch with us. We sincerely apologize for any inconvenience caused by the unexpected experience with your recent order.
It's important to note that the Tie-Not Water Balloon filler is specifically designed to fit US Standard Garden Hoses, as mentioned on the product page. We understand this might not have been immediately evident, and we regret any confusion it may have caused.
Regarding the delivery timeline, we acknowledge that your order took longer than anticipated to reach you in the United Kingdom, and we appreciate your patience. The free shipping option from the United States to the UK, which resulted in your order being shipped on January 8 and received on January 19, is subject to the inherent complexities of international shipping.
We also recognize that the £4 Duty and Taxes charge may have been unexpected. Please be aware that this fee is a legal requirement for shipping orders internationally, and the rates are regulated by the UK government, not by our company.
We genuinely value your satisfaction, and we would like to make amends for any inconvenience caused, especially for your son. If you could kindly reach out to our customer support team, we would be more than happy to provide your son with a gift card as a gesture of goodwill, which he can use towards a future purchase.
Once again, we apologize for any frustration this may have caused and appreciate your understanding.
I ordered the unfortunate fortune…
I ordered the unfortunate fortune cookies and absolutely loved them. They were funny messages and were also delicious this is why I rate this experience 5 stars :<)
September 18, 2023
Unprompted review
Reply from Vat19
Thank you so much for your business and for your kind review!
Got the products I wanted
The products I ordered arrived 8 days later from the United States. There were no shipping fees but at £32 for five items these are luxury products. They do some decent novelty products aswell.
July 15, 2023
Unprompted review
I’ve ordered Wild West shooting kit for…
I’ve ordered Wild West shooting kit for my son, it arrived after Christmas which is fine but the gun doesn’t work. I’ve contacted the company to initiate refund, the lady Tracey replied requesting me to send them the video proof that the toy is defective. I thought it’s very strange there is no company ever required me to send any video proof, anyway I’ve made the video showing that I inserted the batteries but needed to put the phone down to use the screwdriver, so as a result of that customer service agent Tracey wasn’t satisfied with the video so now she is demanding another video. I’m reporting these scammers to BBB to make their customers feel like they are on trial.
Take your business elsewhere, if you are willing to spend money on a toy there are better companies out there that treat their customers with respect.
January 2, 2023
Unprompted review
Reply from Vat19
Dear VK. We are very sorry to learn about your customer service experience with our company. We have issued you a full refund for your order. We sincerely apologize for the repeat request for videos, and have spoken with our team to ensure that this will not happen in the future.
Bought the 50$ mystery box
Bought the 50$ mystery box but half the stuff is so low quality a badly printed wigly slug supposedly is worth almost 20$ but is terribly printed and doesn’t move correctly. And the other stuff just isn’t interesting and looks like old.
November 29, 2022
Unprompted review
Reply from Vat19
We were contacted by this customer regarding their disappointment with their Mystery Box on November 29, 2022. Our customer support representative followed up with them a few hours later. We explained our no return policy with Mystery Boxes, but offered an exception to allow them to return their order. Following this communication, the customer wrote back deciding to keep their order and thanked us for our help.
Wow! You can get stuff done in a not stuffy office. Mind blown!!!
Well that was just about the most fun ever! I’m a content creator in addition to being a government employee who works in the most boring physical space ever. Seeing Vat19 gave me hope that there are cool, fun, colorful offices that get stuff done and make cash at the same time. It turns out you do t have to have plain walls and gray file cabinets to make a difference. Loved the studio space in all its artsy and messy glory. And I adored meeti g everyone and being in videos. I loved hearing about the process the company uses and can apply it to my own dream world too. Thanks for being willing to share. Now where is that stupid upside down penny?
October 13, 2022
Unprompted review
Reply from Vat19
Thank you so much for visiting and for the very kind review! So... the upside down penny is the bottom-left quadrant. Hope that helps if you ever visit again!
Worth the trip
We had a great time. The tour was fantastic.The kids loved shopping and spinning the prize wheel!!
October 7, 2022
Unprompted review
Reply from Vat19
Thank you for visiting!
Terrible company
Terrible company. I have sent numerous emails asking for a refund on dvoom backpack which does not work. They promised 2 months ago they would issue a refund if I closed my dispute with my credit card company which I did. I keep getting apologies with promises that they will issue refund soon as case is closed. This is ridiculous and I would never recommend this company to anyone.
July 19, 2022
Unprompted review
Reply from Vat19
We are so sorry that your refund is still processing due to the dispute that you opened with your bank. While you may have asked the bank to drop the dispute, once opened, that process can be lengthy, even with your request. Per our credit card processor the full lifecycle of a dispute, from initiation to the final decision from the issuer, can take as long as 2-3 months to complete. There are no actions a business can take to reliably accelerate this timeline. Our customer service team has been in contact with you several times a week throughout this process and is monitoring this transaction daily. As soon as the case is closed and we are able to do so, we will be happy to issue a refund. The case is not yet closed, but again, we are checking for this closure daily. We are sorry for any inconvenience.
Disappointing customer service
I order two things to be shipped to me son for his birthday who is on the other side of the country. For some reason the billing address was copied into the shipping address (I can tell I entered it in as a different address because his name was on the shipping address instead of mine) and my attempts to contact the company before it was sent were unanswered, even when I tried calling several times I was put on hold for 3 minutes before a less-than-funny voice character told me my time was up and the call disconnected. Now I have his package and he won't be able to get it for many weeks after this birthday.
July 29, 2022
Unprompted review
Reply from Vat19
Dear Jeff,
I apologize that you were unable to reach us via telephone before your order shipped. I checked our records and was unable to find any voicemails or emails about this order. We will, however, review our processes to try to avoid such an issue in the future.
I'm glad that the package has arrived and hopefully the present is still appreciated by your son. For your inconvenience, I have issue a partial refund on this order.
Best,
Jamie Salvatori, Owner
Wow! Thanks!
I was blown away by the kindness and authenticity of the Vat19 staff. They took time for their busy day for the kids (and parents) that showed up for the tour. I appreciate that this happens several times a week for them and can get routine. However, they made it such a great experience for all of us. A big thank you to everyone there! Maybe the best day of our vacation.
July 2, 2022
Unprompted review
BEST DAY EVER
This was our first tour. My son is a super fan and was super excited to get to tour and meet Sloane and Daley! Thank you for an amazing day!
June 19, 2022
Unprompted review
Reply from Vat19
Thank you for visiting!
I just recently ordered the large…
I just recently ordered the large surprise box for the second time for my grandsons birthday. I was really disappointed in the items received. Total $107.00 = 3 different small balls some throwing cards and a few different eatable candies. Wont be doing that again.
June 18, 2022
Unprompted review
Reply from Vat19
Dear Ronda,
Thank you for writing. I have reviewed your order and see that you purchased our Ultra Mega Mystery Box a few weeks ago. Please note that this size box typically comes with 12-15 items. Did the packing slip (which outlines all of the items inside the box) match what you received? I have also reached out privately via email to help confirm that you box arrived fully intact and to provide any further assistance.
Best,
Jamie Salvatori, Owner
Scam or not ? also the prices ?
I am not sure if this website is a scam or what, cause the prices are really confusing, at one moment it says 92dkk then 75 and then 55 and then 73 and then 7.3
June 3, 2022
Unprompted review
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