If I could give a 10 star review I would. This company have been nothing short of fantastic when dealing with my Vax cordless vacuum cleaner which stopped working. I reported it on the Thursday and it... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Emma who dealt with my issue was superb. My nozzle arrived dissembled with no instructions, Emma looked into it and it appears some point during transit it must of come apart. She straight away issued... See more
Ordered a new hoover. Great service. Communication re delivery was brilliant. You are given a 1 hour time slot for delivery, which really is excellent. No hanging around all day. I must add that pre... See more
One of the 2 batteries supplied failed almost at the end of the guarrantee. Vax replaced it without any quibble. The only battery failed on my previous vacuum from Halo and they were unable to replac... See more
Company details
About Vax UK
Written by the company
Vax was founded in 1977 by British entrepreneur, Alan Brazier, in his home town of Droitwich, Worcestershire. The brand shot to fame with the launch of the iconic orange tub carpet cleaner, and since then Vax has become a market leader in floorcare products. Still based in Droitwich, the Vax team have developed and innovated a range of products to now include vacuum cleaners, carpet washers, steamers, hard floor cleaners and solutions.
The success of Vax has been driven by the belief of listening to customers and keeping the end consumer in mind. As experts in floorcare for over forty years, Vax has never stopped striving to make cleaning quicker, easier and more effortless.
Free Next Day Delivery
Nominated and free next day delivery options available.
Available on product orders to mainland UK, received Mon – Fri before 7pm.
(Terms and conditions apply and can be viewed here https://www.vax.co.uk/terms-and-conditions)
Contact info
Artillery House, Heritage Way, WR9 8YB, Droitwich, United Kingdom
- 0330 026 8455
- https://www.vax.co.uk/contact
- www.vax.co.uk
4.7
Excellent
70K reviews
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Great product ,only disappointment was…
Great product ,only disappointment was it's a little heavy
September 23, 2026
I love my hoover!
I love my hoover!! Easy to navigate website. Super fast deliver. Hoover is great.
September 19, 2026
Great suction value for money and…
Great suction value for money and better than my last hoover
September 23, 2026
I am happy with my product it came with…
I am happy with my product it came with shampoo to get me started it was a good price and it was delivered the next day brilliant
September 23, 2026
The last vax l bought was only about a…
The last vax l bought was only about a yr old and the motor burnt out, so heres hoping this 1 will last
September 23, 2026
Speedy delivery and a great hoover
Speedy delivery and a great hoover! Brilliant suction power and overall design. Thank you!
September 23, 2026
I was feeling quite stuck
I was feeling quite stuck, but your professionalism and kind attitude completely turned my day around. Thank you for being so efficient and making sure everything was resolved before we hung up.
September 23, 2026
Unprompted review
Quick delivery very competitive price a…
Quick delivery very competitive price a very good all round machine
September 23, 2026
Spoke to Ian
Spoke to Ian. Was very fast and friendly. Got me sorted straight away with a replacement for a faulty attachment
September 23, 2026
Unprompted review
I have a dog and it was my brother told…
I have a dog and it was my brother told me and shown me the one he got so that s why i got one
September 23, 2026
When the chatbot thing popped up I was…
When the chatbot thing popped up I was filled with dread and despair...however, that process was short and I was directed to Gaynor, who sorted the issue within 2 minutes. Excellent customer service. Many thanks.
September 23, 2026
Unprompted review
This product is good for cleaning small…Vax reviews
This product is good for cleaning small areas, though it is better to spray the soiled spot beforehand so the cleaning agent can take effect. I am pleased with the Vax; it picks up water well, allowing the fabric to dry quickly. However, the fluid often drips to the sides when spraying... overall, I am happy to own this product.
September 15, 2026
Gaynor was great,workedwithme to …
Gaynor was great,workedwithme to identify the problem and then resolved it. What more can you ask?
Brilliant.
September 23, 2026
Unprompted review
Easy to order and fast delivery
September 19, 2026
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