If I could give a 10 star review I would. This company have been nothing short of fantastic when dealing with my Vax cordless vacuum cleaner which stopped working. I reported it on the Thursday and it... See more
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Review summary
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Reviews shaping this summary
Emma who dealt with my issue was superb. My nozzle arrived dissembled with no instructions, Emma looked into it and it appears some point during transit it must of come apart. She straight away issued... See more
Ordered a new hoover. Great service. Communication re delivery was brilliant. You are given a 1 hour time slot for delivery, which really is excellent. No hanging around all day. I must add that pre... See more
One of the 2 batteries supplied failed almost at the end of the guarrantee. Vax replaced it without any quibble. The only battery failed on my previous vacuum from Halo and they were unable to replac... See more
Company details
About Vax UK
Written by the company
Vax was founded in 1977 by British entrepreneur, Alan Brazier, in his home town of Droitwich, Worcestershire. The brand shot to fame with the launch of the iconic orange tub carpet cleaner, and since then Vax has become a market leader in floorcare products. Still based in Droitwich, the Vax team have developed and innovated a range of products to now include vacuum cleaners, carpet washers, steamers, hard floor cleaners and solutions.
The success of Vax has been driven by the belief of listening to customers and keeping the end consumer in mind. As experts in floorcare for over forty years, Vax has never stopped striving to make cleaning quicker, easier and more effortless.
Free Next Day Delivery
Nominated and free next day delivery options available.
Available on product orders to mainland UK, received Mon – Fri before 7pm.
(Terms and conditions apply and can be viewed here https://www.vax.co.uk/terms-and-conditions)
Contact info
Artillery House, Heritage Way, WR9 8YB, Droitwich, United Kingdom
- 0330 026 8455
- https://www.vax.co.uk/contact
- www.vax.co.uk
4.7
Excellent
70K reviews
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Quick delivery very competitive price a…
Quick delivery very competitive price a very good all round machine
September 23, 2026
Spoke to Ian
Spoke to Ian. Was very fast and friendly. Got me sorted straight away with a replacement for a faulty attachment
September 23, 2026
Unprompted review
I have a dog and it was my brother told…
I have a dog and it was my brother told me and shown me the one he got so that s why i got one
September 23, 2026
When the chatbot thing popped up I was…
When the chatbot thing popped up I was filled with dread and despair...however, that process was short and I was directed to Gaynor, who sorted the issue within 2 minutes. Excellent customer service. Many thanks.
September 23, 2026
Unprompted review
This product is good for cleaning small…Vax reviews
This product is good for cleaning small areas, though it is better to spray the soiled spot beforehand so the cleaning agent can take effect. I am pleased with the Vax; it picks up water well, allowing the fabric to dry quickly. However, the fluid often drips to the sides when spraying... overall, I am happy to own this product.
September 15, 2026
Gaynor was great,workedwithme to …
Gaynor was great,workedwithme to identify the problem and then resolved it. What more can you ask?
Brilliant.
September 23, 2026
Unprompted review
Easy to order and fast delivery
September 19, 2026
Arrived next day carpet cleaner used…
Arrived next day carpet cleaner used same day
September 8, 2026
Prompt knowledgeable response that…
Prompt knowledgeable response that solved my problem!
September 22, 2026
Unprompted review
WhatsApp admin Natalie was very prompt…
WhatsApp admin Natalie was very prompt and professional throughout!
Great customer service and issue rectified very quickly!
September 23, 2026
Unprompted review
This has been my first VAX product
This has been my first VAX product. I have to say I extremely delighted with it.
It does everything I need plus all the accessories to help. Marvellous product.
September 20, 2026
Great Machine
Bought the carpet cleaner and used all over the house. Works brilliantly and easy to use.
No more dirty carpets !!!
September 7, 2026
The product has a strong vacuum on it
The product has a strong vacuum on it, couldn’t believe how much dog hair it caught on first use! Lead is long which is useful. My old vacuum had a light which I miss and this vax is a bit fiddly to remove the hose and attach the attachments otherwise good I would recommend for pet owners
September 23, 2026
Really happy with the customer service…
Really happy with the customer service sorted my issue quickly
September 23, 2026
Unprompted review
Easy to deal with
Easy to deal with. Only downside was that I couldn’t designate a delivery safe place so I HAD to be home to receive the item
September 23, 2026
Exceptional cleaning power .
Exceptional cleaning power .
I am very pleased with my VAX but find it very heavy.
September 22, 2026
Delivery was spot on.
Delivery was spot on.
Comuniction was upto date.
The product is excilent,the only draw back,the wand,when you take it out,you have to conect the hose,you cant just use it instantly,like the Shark one.
September 22, 2026
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