Veclo Reviews 137

I found Shimano Nexus 3 ball bearings that I couldn't find where I live (France). The price was really good, the delivery super fast ! I will definitely come back.

I ordered a bike rack to a very reasonable price. My order was placed on wednesday evening and on Monday morning I got the rack in Finland. Great!!

Dear Sirs,
A job well done, thank you very much for the excellent service.

I had delivered the incorrect item. Considering the order needed to be sent to Spain, Christa (sorry if I've spelt your name incorrectly), who I spoke to, was fantastic. The item I ordered had sold out, despite that, the supplier sent me another item (without letting me know) and this one wasn't suitable at all. Christa helped me to choose a similar child rear bike seat, and also its relevant accessories. And shipment was requested on the day. Although i have to pay for the cost of postage to The Netherlands to return the incorrect child seat, I was told this would be refunded. So above all, although a bit disappointed that i received the wrong seat, and the hassle of having to post it back, the services has been very professional and efficient.

There were plenty of writing and asking about money transfer and receiving the package.

Purchases in safety and quality. Fast delivery. Everythink good!

The cycle carrier provides best value for money.

Had the obscure discontinued coaster hub parts I needed at an acceptable price, shipped to the UK and my customers bike back on the road within a week. Asked for a VAT invoice, it was sent almost immediately.

Dead straightforward to use, excellent source of diagonal dropout chain tugs. Would certainly use again.

We have not unpacked it fully but it came like in 2 days and everything looks fine. The price and the speed of the delivery for our bike carrier was unbeatable. We are glad we found it at veclo :-)

I am very satisfied with the purchase is just what I needed in this company and I have detailed to perfection

Good prices.
They didn´t have all items in stock. It was sold out and the supplier couldn´t say when to provide the item. After contact by mail, Veclo changed my order and send the rest of the items. It took a while, but i got my order and recieved my money back. So, all good!

We ordered several items and one was not in stock so a partial order was sent and was received in 3 days. The help desk kept me informed when the rest of the order was due (by email and phone, the order was time sensitive) and let me know when it had arrived at their end, it was sent the same day they received the rest of the order and was again received at my end in 3 days.
Veclo being a Dutch company, I found out very quickly their English was better then mine on the phone.
It's a shame they do not send to Australia as I would like to continue to be a customer.
The only problem we had was a glitch in the banking but it was sorted out very quickly with a minimum of hassle.
Thanks

No mess or fuss, job well done.

For instance, I haven't any idea about the moment I will receive the cycle set; without it, the trailer is without utility. I think that the comany should inform me better about the situation.

We ordered a bicycle trailer and it arrived 4 days later in germany. That is really fast!

I received my order with some delay caused by supplier delay, but they explained me the cause and even they give me the option of canceling my order if I wish.

I have ordered from Veclo before and my second experience was as good as, if not better, than the first. Things are easier now with the integrated card payment service. I bought the Tacx Genius which was nearly £500 cheaper than anywhere I could find in the UK. Being in the UK I expected the order to take a little while to arrive but it was quicker than I had anticipated. The only criticism I have is not really about Veclo but the carrier (DHL). I received an email with a "track my parcel" link which, when I followed it, was unable to find my delivery. It remained this way overnight but the following day I managed to find it.

All in all, I received a first class service and would not hesitate to recommend Veclo to anyone and will certainly make them my first port of call for any future purchases.

The product is exactly as described on your website. All right. And fast handling.
Good price.
Highly recommended.

Sincerely, Torben Andersen Denmark.