These shoes are classic! The materials are premium and the construction is solid. Been wearing them now for a few weeks and get many compliments, even from strangers… When I initially ordere... See more
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Review summary
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First time customer, impressed with the website and company values. trainers displayed real style. They’ve arrived and look fantastic. The feel of materials and quality of stitching very impressive.... See more
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Very quick delivery. Am a repeat customer, and both times bee. satisfied with purchases. trainees as expected , because buying the same style in a different et. colour as they are so comfortable.... See more
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My shoelace broke on my shoe and I was able to go onto Veja online store and purchase new shoelaces. Before I did this I sent a message inquiring about the shoelace color and I got a response in less... See more
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Company details
About VEJA
Written by the company
Since 2005, VEJA has been creating sneakers in a different way, mixing social projects, economic justice, and ecological materials. Transparency is the future. Sneakers designed in Paris and made in Brazil.
Customer satisfaction is our priority.
Our dedicated team will ensure to offer the best customer care experience and remain at your entire disposal from Monday to Friday – 9am to 6pm and on Saturday from 9am to 4pm. Contact us via our contact form.
TRANSPARENCY
VEJA is Brazilian for "look", looking beyond the sneakers, looking at how they're made.
How are VEJA's made? How much are labourers paid? How much does an organic cotton producer earn? What are the chemicals used in a pair of VEJA? VEJA's transparency boils down to about ten or so questions.
Contact info
Rue du Faubourg Poissonnière , 75010, Paris, France
- service-clients@veja-store.com
- www.veja-store.com
4.0
Great
40K reviews
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Order Veja sneakers 11 day ago; still not here
I ordered sneakers from Veja 11 days ago (March 11] and paid for 2 day shipping. They are still not in and I’ve sent them 4 messages through their email contact form about this issue. They keep telling me that they are going to raise this as a priority and ship the sneakers and they refunded the $20 for the express shipping that I paid for, which I demanded they do. I still have not received the sneakers (it’s March 28] and there is no number to call them. I’m beyond frustrated. For a company that talks about sustainability, how about sustainability when it comes to customers.
March 11, 2026
Unprompted review
Reply from VEJA
Dear Scott,
We are truly sorry for this unpleasant situation.
We are doing our best to relay the information to our logistics team.
A representative from our customer service team will get back to you shortly.
Thank you again for bringing this to our attention.
The VEJA care team
Very bad
Dear Customer Service,
I am writing to express my disappointment with the quality of my Veja trainers.
I purchased this pair less than a year ago, and I was expecting a much higher standard of durability. However, when I went to wear them today, I found that they had already deteriorated significantly. This level of wear and tear after such a short period is extremely concerning and does not reflect good quality.
I am very dissatisfied, as I have not had the opportunity to use them extensively, yet they are already in poor condition. I had expected a product that would last much longer.
I would appreciate it if you could look into this matter and advise on a possible resolution, whether that be a replacement, repair, or refund.
Thank you for your attention to this issue. I look forward to your response.
Thanks
Fabiano
March 20, 2026
Unprompted review
Reply from VEJA
Dear Fabiano,
Thank you for your message.
We confirm that we have received your email and appreciate you bringing this matter to our attention. We are sorry to hear about your experience and understand your disappointment regarding the condition of your trainers.
As mentioned in our response, we kindly invite you to contact John Lewis directly, as this is the retailer from whom the pair was purchased. They will be best placed to assist you with your request and provide an appropriate solution.
Thank you for your understanding, and please do not hesitate to contact us again if you require any further assistance.
Kind regards,
Everything went great
Everything went great, I really recommend their service and their brand.
March 18, 2026
Unprompted review
Reply from VEJA
Hello Michiel,
Thank you for taking the time to share your thoughts with us.
We are thrilled to hear that you're happy with your experience on our site!
We truly appreciate your trust and hope you enjoy wearing your new VEJAs!
Sincerely,
The VEJA Customer Service Team
They barely lasted 3 months…
I purchased a pair of Campo trainers as a Christmas gift, and after only three months, with minimal wear due to London’s wet weather, the leather has already started peeling at both the toe and heel. This is completely unacceptable for footwear at this price point.
Customer service dismissed the issue as damage from “external elements,” despite the shoes being worn only occasionally. This response feels like a refusal to take responsibility rather than a genuine assessment of a clear quality problem.
For a brand that promotes durability and premium materials, this level of deterioration in such a short time is frankly poor. I own leather trainers that have lasted close to a decade under far heavier use, so there is no justification for this.
If this is the standard of quality and aftercare, I would strongly advise others to think twice before purchasing. A costly mistake and a very disappointing experience. ⚠️
March 18, 2026
Unprompted review
Reply from VEJA
Dear Almudena,
Thank you for taking the time to share your feedback.
We have carefully reviewed your case, including your previous exchanges with our customer service team, as well as the photos you provided.
The marks on the leather appear consistent with friction or contact with external elements. Additionally, the wear observed at the back of the shoe can occur when shoes are removed without being fully untied, which over time may lead to this type of damage.
We completely understand your disappointment and your expectations regarding the durability of our products. However, based on our analysis, the condition of your pair does not indicate a manufacturing defect.
We are sorry that we are unable to offer a different outcome in this instance, and we appreciate you taking the time to share your feedback.
Thanks for your understanding,
The VEJA Team
So quick and so smooth
March 16, 2026
Unprompted review
Reply from VEJA
Hello Jude,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Good quality of everything as always
As usually with Veja products, the experience was very good. This time there were a couple of pitfalls (the original link for tracking the order did not work and the delivery company did not inform in advance about the delivery), but these were dealt with well.
The shoes look very good and exactly as they seemd on the pictures. I expect the same high quality and endurance, as with all the others Veja shoes I have. There is even an extra set of shoe laces with my new pair, I suppose in order to have one more colour option to match them and/or to change after they get wet during a hike
March 13, 2026
Unprompted review
Reply from VEJA
Hello Costas,
Thank you for taking the time to share your thoughts with us.
We are thrilled to hear that you're happy with your experience on our site!
We truly appreciate your trust and hope you enjoy wearing your new VEJAs!
Sincerely,
The VEJA Customer Service Team
Love the trainers
Love the trainers, arrived within a couple of days of ordering!!
March 12, 2026
Unprompted review
Reply from VEJA
Hello Joanna,
Thank you so much for your positive feedback!
We are thrilled to hear that you are enjoying your VEJAs and we truly appreciate your enthusiasm.
We wish you a wonderful day!
Sincerely,
The VEJA Customer Service Team
Reply from VEJA
Hello Miran,
Thank you for taking the time to share your thoughts with us.
We are thrilled to hear that you're happy with your experience on our site!
We truly appreciate your trust and hope you enjoy wearing your new VEJAs!
Sincerely,
The VEJA Customer Service Team
Quick shipping, awesome product!
Shipping was quick and I am very pleased with their latest shoe that I ordered. I was a bit confused by what size to order but I just did some research and the size I chose fits perfectly!
March 9, 2026
Unprompted review
Reply from VEJA
Hello ,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Amazing
Easy order, with CS replied to your question promptly (same day),super happy with the shoes I ordered.
March 6, 2026
Unprompted review
Reply from VEJA
Hello,
Thank you for taking the time to share your thoughts with us.
We are thrilled to hear that you're happy with your experience on our site!
We truly appreciate your trust and hope you enjoy wearing your new VEJAs!
Sincerely,
The VEJA Customer Service Team
Reply from VEJA
Hello Clara,
Thank you for your feedback. We’re sorry to hear about your experience.
We have just sent you an email to the address associated with your order so that we can better understand what happened and find a solution for you as quickly as possible.
Thank you for patience,
Best regards,
Ι love veja
Ι love veja, 2years i'm trying to destroy your shoes (rio brancco) and i failed, so... i bought my second veja (condor royale) and i expect the same. Untill now, Veja means QUALITY not fast fashion garbages.
March 4, 2026
Unprompted review
Reply from VEJA
Hello Petros,
Thank you so much for your positive feedback!
We are thrilled to hear that your experience with us was a success and we truly appreciate your enthusiasm.
We wish you a wonderful day!
Sincerely,
The VEJA Customer Service Team
Don't bother to buy vejas for your…
Don't bother to buy vejas for your toddler. I received a pair as a gift (that normally cost close to 100 euros) and they're designed in such a way that they're impossible to put on without breaking your kid's foot. Can't be returned so they'll go in the bin unused. So much for "environmental" credentials.
March 1, 2026
Unprompted review
Reply from VEJA
Dear Eanna,
Thank you for sharing your experience with us.
We regret to hear that your child's shoes are difficult for him to put on and do not fit properly.
We acknowledge that requesting a return or exchange for a gift can be a delicate matter.
Please contact our customer service team at the following link: https://www.veja-store.com/en_ie/contactus (https://www.veja-store.com/en_ie/contactus).
We would be pleased to assist you in finding an appropriate solution.
We appreciate your patience and understanding.
Wishing you a pleasant day.
The VEJA care team
My husband loves them!
My husband loves them! It’s the second pair I get for him. I recommend to purchase half size up, he normally wears 11.5 but with this style he needed a size 12.
February 28, 2026
Unprompted review
Reply from VEJA
Hello Liliana,
Thank you for taking the time to share your thoughts with us.
We are thrilled to hear that your husband is happy with the pair. We truly appreciate your trust and we hope to welcome you again in future!
Sincerely,
The VEJA Customer Service Team
Great order process
Great order process, very fast shipping. The shoes are perfect.
February 20, 2026
Unprompted review
Reply from VEJA
Hello Ansley,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Poor Customer Service and Strict Returns Policy
Normally a repeat customer of Veja.
I ordered from their site, with the understanding that the shoes were the right size. When the shoes arrived, i realised that the sizing was in US, not UK that is normally the size sold in Australia.
I contacted Veja directly and requested a return. I explained that the sizing chart wasnt clear and that I was a repeat customer. They admitted partial fault around the sizing chart, but refused to cover the cost of the return. The cost of return (both ways) would have been close to $100. I am now stuck with a brand new pair of shoes that dont fit me.
Beware of their returns policy, and how rigid and unhelpful their staff are.
February 13, 2026
Unprompted review
Reply from VEJA
Dear James,
We thank you for sharing your experience with us.
We are truly sorry to hear that you encountered an issue with the display of shoe sizes on our website.
Indeed, the question has come up several times as to whether we should express our shoe sizes in US or UK sizes.
It turns out that after looking at other major brand websites that also sell in Australia, they express sizes in US sizes rather than UK. Therefore, we have chosen to align with that.
But rest assured, your feedback has been heard and shared with our team to clarify this information on our website.
Thank you again for taking the time to share this with us.
The VEJA care team
I had a great experience on my Veja…
I had a great experience on my Veja shoes, they delivered so fast and packaging also was perfect.
February 15, 2026
Unprompted review
Reply from VEJA
Hello Shiva,
Thank you for your lovely review!
We are thrilled to hear that you're happy with your shopping experience with us!
We truly appreciate your trust and hope you enjoy wearing your new VEJAs!
Sincerely,
The VEJA Customer Service Team
Love the shoes
Love the shoes, very quick delivery within 2-3 days. Had some trouble with sizing and had to return but not a big deal.
February 3, 2026
Unprompted review
Reply from VEJA
Hello Chase,
Thank you for taking the time to share your thoughts with us.
We are thrilled to hear that you're happy with the delivery and return process.
Even if you had to return your pair, we hope you can find your size soon!
Sincerely,
The VEJA Customer Service Team
New shoes
I bought some shoes and needed to return them and Veja were very helpful. I got the replacements and they're all great. Thank you.
February 1, 2026
Unprompted review
Reply from VEJA
Hello,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Trainers started tearing at the heel
Trainers started tearing at the heel, on both shoes, after 6 months of light wear.
Veja refused to offer any sort of compensation when notified, suggesting this was a result of the natural wear of the shoe.
I heavily recommend you go elsewhere for trainers if you want them to last longer than 6 months.
January 29, 2026
Unprompted review
Reply from VEJA
Dear Henry,
We’re sorry to hear that you’re disappointed with your experience and that your trainers showed signs of wear sooner than expected.
After reviewing your case, our team determined that the tearing at the heel was related to natural wear and tear after several months of use. We also noted factors that may have accelerated this wear. For this reason, we were unable to offer compensation under our policy.
That said, we did not leave you without a solution and recommended visiting our cobbler, who can assist with repairs.
We truly regret your dissatisfaction and appreciate you taking the time to share your feedback, which helps us continue to improve.
Have a lovely day
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