These shoes are classic! The materials are premium and the construction is solid. Been wearing them now for a few weeks and get many compliments, even from strangers… When I initially ordere... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time customer, impressed with the website and company values. trainers displayed real style. They’ve arrived and look fantastic. The feel of materials and quality of stitching very impressive.... See more
Company replied
Very quick delivery. Am a repeat customer, and both times bee. satisfied with purchases. trainees as expected , because buying the same style in a different et. colour as they are so comfortable.... See more
Company replied
My shoelace broke on my shoe and I was able to go onto Veja online store and purchase new shoelaces. Before I did this I sent a message inquiring about the shoelace color and I got a response in less... See more
Company replied
Company details
About VEJA
Written by the company
Since 2005, VEJA has been creating sneakers in a different way, mixing social projects, economic justice, and ecological materials. Transparency is the future. Sneakers designed in Paris and made in Brazil.
Customer satisfaction is our priority.
Our dedicated team will ensure to offer the best customer care experience and remain at your entire disposal from Monday to Friday – 9am to 6pm and on Saturday from 9am to 4pm. Contact us via our contact form.
TRANSPARENCY
VEJA is Brazilian for "look", looking beyond the sneakers, looking at how they're made.
How are VEJA's made? How much are labourers paid? How much does an organic cotton producer earn? What are the chemicals used in a pair of VEJA? VEJA's transparency boils down to about ten or so questions.
Contact info
Rue du Faubourg Poissonnière , 75010, Paris, France
- service-clients@veja-store.com
- www.veja-store.com
4.0
Great
40K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful and stylish shoes
Beautiful and stylish shoes. The shipping was timely and effective. Highly recommend this product.
August 28, 2025
Reply from VEJA
Hello Nathalie,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Quick easy to shop stop !!
August 29, 2025
Reply from VEJA
Hello Wiliam,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
It took almost 15 days to receive my…
It took almost 15 days to receive my purchase and during that time I’ve got almost none delivery updates from Veja.
I will never buy on line again
September 4, 2025
Reply from VEJA
Dear Leticia,
We thank you for bringing this to our attention.
We apologize for the extension of the delivery time of your order.
For your information, please note that weekends are not counted as working days when you need to calculate the estimated date of your delivery.
That being said, we are sorry for the duration of your delivery which has indeed been delayed, and we do not have any more information from our transport partner.
We hope to have the opportunity to fully satisfy you with your next order.
Wishing you a wonderful day,
The VEJA care team
Reply from VEJA
Hello Lindsey,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Reply from VEJA
Hello Steven,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Reply from VEJA
Hello,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Amazing product
The delivery was faster than expected. The site experience is flawless and the product is very good quality.
September 3, 2025
Reply from VEJA
Hello,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Ania
Fast delivery, size perfect, high quality, colour same like on pictures
Shoes looks beautiful,I recommended definitely
September 1, 2025
Reply from VEJA
Hello Ania,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Excellent!!🤩
September 3, 2025
Reply from VEJA
Hello Sally Jane,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Shoes came scratched and with a stain
Shoes came scratched and with a stain. Disappointing
August 26, 2025
Reply from VEJA
Hello Manos,
We’re very sorry to hear about your experience.
One of our quality team agents has already reached out to you via email to assist with this issue.
Thank you for your patience,
The VEJA Team
I bought a pair of shoes that didn’t…
I bought a pair of shoes that didn’t fit, and the store made the exchange process so easy. The staff was very friendly, helpful, and provided excellent customer service. They were happy to assist me, and I really appreciate how smoothly everything went. I’ll definitely be coming back!
August 28, 2025
Reply from VEJA
Hello Jaime,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Excellent quality and reliable service
I had a great experience with VEJA. The ordering process was simple, delivery was fast, and the shoes arrived in perfect condition. The quality and comfort are exactly what I expected, and I really appreciate the brand’s commitment to sustainability. Overall, a trustworthy company with products that truly stand out. Highly recommended!
August 26, 2025
Reply from VEJA
Hello Boris,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Fast delivery and awesome sneakers
I’ve ordered three pairs of Vejas and they always arrive fast and perfect. Once I ordered the wrong size and customer service was available and corrected my mistake right away. No AI bots asking me a million questions. One of the best companies I’ve dealt with, hands down.
August 28, 2025
Reply from VEJA
Hello,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site and with our customer service.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Absolutely rubbish waited so long for…
Absolutely rubbish waited so long for delivery and at the end wrong trainers received
Still no refund
August 29, 2025
Reply from VEJA
Dear Joanna,
We would like to sincerely apologize for the error that occurred while preparing your order.
We understand how frustrating this may be, and we deeply regret this inconvenience.
Please rest assured that we have taken immediate steps to correct this situation.
Additionally, we are reinforcing our quality control measures to prevent such errors in the future.
We hope to have the opportunity to fully satisfy you with your next order.
Please feel free to contact us if you need any further assistance.
Once again, we sincerely apologize, and we look forward to seeing you soon on VEJA.
Wishing you a wonderful day,
The VEJA care team
You all truly create amazing shoes that…
You all truly create amazing shoes that everyone should experience!
August 21, 2025
Reply from VEJA
Hello Ajay,
Thank you so much for your kind words!
We’re thrilled to hear that you love our shoes and believe everyone should experience them.
We truly appreciate your trust.
Sincerely,
The VEJA Customer Service Team
Very beatiful shoes.
August 27, 2025
Reply from VEJA
Hello Sara,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your new pair of VEJA.
Hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Reply from VEJA
Hello Fidel Francisco,
Thank you for taking the time to share your experience.
We are sorry you are not entirely satisfied with the pair you ordered.
We have set up a detailed size guide for each model on our VEJA STORE.
Please don't hesitate to contact our customer service team if you need assistance selecting a model and determining the correct size: https://www.veja-store.com/es_mx/contactus
Thank you for your patience and understanding.
Have a lovely day,
The VEJA care team
Sole wore through after 4 months
Shoes were smaller than I expected but otherwise seemed fine. Had them for 4 months and the sole has worn so thin that they are unwearable.
I contacted customer service (who responded pretty quick to be fair) who basically told me that the shoes would last longer if I wore them less.
Overall I'm pretty disappointed in the quality. They were very expensive shoes for something that wears out that quickly, and I didn't wear them every day.
I like the ethos of the company but I'm not willing to spend that much on shoes I need to replace every 4 months so I won't be getting another pair.
September 4, 2025
Unprompted review
Reply from VEJA
Hello Meagan,
Thank you for sharing your feedback.
Indeed, your pair shows signs of significant wear, especially on the soles, which is normal for leather shoes after several months of use. As our customer service mentioned, alternating your pair with another and considering resoling can help extend the life of your shoes.
We understand that this may be disappointing, especially given the investment, and we truly appreciate your support of our brand’s ethos.
Your comments are valuable, and we will continue working on solutions to ensure longevity while maintaining our quality standards.
Kind regards,
VEJA Team
Reply from VEJA
Hello Veronique,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Okay experience
Shipping didn't take that long and product was in proper condition upon arrival. It wasn't clear to me that fees/duties would be required upon delivery. Maybe I missed it but I notice some websites do a good job of making it really clear so there's no surprises for the customer. Have been looking at the product for a few years so very happy to have it overall.
August 20, 2025
Reply from VEJA
Hello Jewelle,
Thank you for sharing your experience with us.
We’re delighted to hear that your order arrived quickly and in perfect condition, and even happier that you’re enjoying a product you’ve been looking forward to for so long!
We understand your point about customs duties and truly appreciate your feedback. While these fees are mentioned on our delivery page, we know it can sometimes be overlooked, and we’ll make sure to review how we communicate this so it’s clearer for our customers.
Thank you again for your support, and we hope to see you back soon.
Sincerely,
The VEJA Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.