Venetoinside.com Reviews 441

TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

This was a fabulous memorable experience from the moment we arrived they could not do enough for you. Marco was our guide and he was so knowledgable and passionate about the stunning place he was show... See more

Rated 1 out of 5 stars

Website INSIDE.COM is terrible and does not work for taking credit card payments to book Venetoinside.com tours. We tried multiple cards and even our neighbors tried with their card ...and all... See more

Company replied

Rated 5 out of 5 stars

We used them to book and pay for our Water Bus tickets so we didn't have to queue at ticket ofcies. We chose the 2-day tickets for unlimited travel. You receive an email with your voucher that shows a... See more

Rated 5 out of 5 stars

Easy to use. Tickets to major attractions sent to your phone without the use of an app. In our case we were able to book last minute, but we were also well out of peak season at the beginning of Novem... See more

Company details

  1. Tour Operator
  2. Hotel
  3. Taxi Service
  4. Travel Agency

Information provided by various external sources

Discover Venice & the Veneto Region through our insider's tips and book online your holiday from A to Z! Choose from a wide selection of hotels, taxi & transfer services, public transport cards, tours, guided visits and activities, skip-the-line entries to St. Mark's Basilica and the most important museums in Venice. Why choose us? 1) Get the real insider's assistance and travel tips of a local tour operator 2) Plan and book your entire holiday on one single portal dedicated to Venice & Veneto 3) Buy on an e-commerce site that is protected using today’s highest safety standards


Contact info

3.4

Average

TrustScore 3.5 out of 5

441 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Very quick and easy experience

Very quick and easy experience! A little trouble finding the side door but once we did it was a great experience. It was pretty crowded but with patience you can really take it in. The view was breath-taking and I would absolutely recommend taking the trip up to the top!

July 1, 2017
Unprompted review
Rated 1 out of 5 stars

In order to enter my birthday

In order to enter my birthday, which you do NOT even need, I had to swipe your calender for each month from 2001 to 1947. Take the years times 12. That is 648 times!!!!! Have your IT guy fix the date etry, also why do you want my passport #? Rediculous time waster and too much data on me.

June 28, 2017
Unprompted review
Venetoinside.com logo

Reply from Venetoinside.com

Dear Betty,
thank you for you feedback. We are sorry you didn’t notice that both years and months have a drop-down menu… You would have avoided to swipe the calendar 648 times. Concerning other personal details required in order to complete the booking procedure, please note that are for tax purposes in order to comply with the Italian law.

Best regards,
Elisa Franzoi
venetoinside.com

Rated 5 out of 5 stars

Great service

Great service, everything was amazing! We easily skipped the line to St Marc Basilica and St Marc's Campanile, explanations in the voucher were extremely detailed and clear.

June 24, 2017
Unprompted review
Rated 5 out of 5 stars

wonderful guide Deanna!

We enjoyed our 2 + hours with our tour guide and the group involved. Deanna, our guide was very calm and professional and easy to understand. She was very informative without being boring - and in a deeply historic area, this is difficult to achieve. She kept a lookout for all of her group and was very aware of her surroundings without sounding like a robot or scripted.
The only negative part of this tour was the meeting/gathering place protocol. As you can imagine, St Marks' square is very crowded in the morning (and there are hundreds of tourists trying to find THEIR own tour group). Once we found the right person, we clustered around them with no line or any order. People were shoving forward and it felt like we fought for our lanyards and earplugs. This part should have been a bit more organized. Luckily, this was the only part that was negative. Deanna took over right away, getting us in a nice line and oriented to the tour.
Going forward, I would use this tour group again. But my advice to you is: bring your own comfortable earphones and get to each location 30-45 minutes earlier than suggested on their voucher.

June 12, 2017
Unprompted review
Venetoinside.com logo

Reply from Venetoinside.com

Dear RK and TOrtiz,
thank you for your kind review and suggestions. We will take them into account in order to improve our service.

Best regards,
Valentina Tonon
venetoinside.com

Rated 5 out of 5 stars

Website is very user friendly

Website is very user friendly, very easy even for non-techie people to book transportation tickets and skip the line museum tickets all on one site in just a few minutes! I will definately recommend this site to other travelers to Venice. Within 10 minutes, I could see all available tours, pick the date and time of the tour and complete the booking, and download vouchers.

June 12, 2017
Unprompted review
Rated 4 out of 5 stars

no pay pal

It was ok but lack of pay pal option

June 6, 2017
Unprompted review
Venetoinside.com logo

Reply from Venetoinside.com

Dear Amnon Shmueli,
thank you for you review! Actually we don’t have the pay pal option right now, but we hope it will be implemented in a close future.

Best regards,
Michela Morosini
venetoinside.com

Rated 1 out of 5 stars

Dishonest real cheat

June 3, 2017
Unprompted review
Venetoinside.com logo

Reply from Venetoinside.com

Dear Jules Delmas,
what went wrong with your reservation? Actually you only wrote this review and never contacted us via email to complain about problems concerning your booking. We would appreciate a lot if you could send us more details about this matter at info@insidecom.it.

Best regards,
Elisa Berton
venetoinside.com

Rated 1 out of 5 stars

Have requested for 2 days shared …

Have requested for 2 days shared airport transport for 32 euro per person.
No response at all

May 31, 2017
Unprompted review
Venetoinside.com logo

Reply from Venetoinside.com

Dear Thomas Haward,
after your review we checked our email account and there is no email connected to your address, except for the one you received after your booking. We are deeply sorry for not have replied to your request and will do further investigation with our email provider in order to understand what happened.

Best regards,
Alessia Corso
venetoinside.com

Rated 1 out of 5 stars

Please do not charge for these tickets

Please do not charge for these tickets. I tried booking twice and the website never completed the transaction. Just said " please wait while your booking is proceeding" but never finished so I exited the website.

Lynn scuri

May 29, 2017
Unprompted review
Venetoinside.com logo

Reply from Venetoinside.com

Dear Lynn Scuri,
after your review we checked our reservation system and turned out that there is only one reservation and one transaction connected to your name… Therefore you should have paid the correct price for your reservation. Next time we suggest you to contact us via email for payment problems so that our operating department may verify in real time.

Best regards,
Elisa Franzoi
venetoinside.com

Rated 4 out of 5 stars

Booking Tours & Getting Information

Booking tours seems to be easy enough, though there was a pop-up that kept appearing asking if I wanted to save the information to come back later. That did prove useful, as I have two young children that like to interrupt whenever I pick up an electronic device or sit at the computer! I had no issues booking a tour, and there is a lot of information included on the site which is very useful. I'm thinking of also booking a transfer from the airport through this company, though I have to research which endpoint I need to get to before I an do so. I'm looking forward to seeing how the tour goes and then will be able to leave a more comprehensive review. Looking forward to visiting Venice!

May 22, 2017
Unprompted review

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