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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and genuine commitment to finding the right roles. Many highlight the exceptional customer service, noting clear and consistent communication, quick responses, and a supportive approach that makes the job search process smooth and stress-free. However, some people mentioned issues with communication, describing it as awful or experiencing situations where job opportunities were put on hold after chasing for updates. A few other people also felt that the agency acted friendly but lacked understanding of their needs.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the genuine support, clear communication,... See more

Service

Reviewers consistently report positive feedback about the service. Customers highlight the staff's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had Nathan Welch as my contact at Venn. Couldn't ask for a better handler. Always helpful and did what he could to make sure that everything went smoothly. Excellent candidate handler. Venn made the... See more

Company replied

Rated 5 out of 5 stars

Great experience with Venn Group. The team is friendly, professional, and truly dedicated to finding the right roles. I’ve worked in both Housing and NHS positions through them. Shout out to Sammy... See more

Company replied

Rated 5 out of 5 stars

Overall a good experience working with Venn Group. Pippa was helpful, approachable and friendly. She gave gentle reminders of timesheet approval and was available for a chat if needed. When I was a... See more

Company replied

Rated 5 out of 5 stars

Recently come off a job for Venn only a weeks work but couldn’t complain at the effort from Finn walker. Never had someone with so much passion and drive to get someone into work, he’s a real credit t... See more

Company replied


Company details

  1. Recruitment Service

Written by the company

We make recruitment personal, it's never just a job. Our specialist teams are connected to the best talent in the country and we are experts in providing the most suitable recruitment solution for your requirement. Whether this be a short-term helping hand, a bridging interim, a new position or the creation of an entire project delivery team; we are committed to delivering a positive and cost effective outcome. Our comprehensive recruitment services offer tailored solutions across contract and interim placements, fixed-term and permanent hires, retained searches, and statement of work projects. Areas of delivery: Communications & Marketing Construction & Engineering Defence & Security Estates & Facilities Finance & Accountancy Financial Services Government Housing Healthcare Human Resources Legal Procurement & Supply Chain Rail Risk & Governance Technology Third Sector & Education Our locations: London Manchester Birmingham Milton Keynes Bristol


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

57 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Marc has been super helpful in finding…

Marc has been super helpful in finding us temporary staff, some of which have eventually stayed with us on a permanent basis. Great communication & always fast with providing applicants.

February 10, 2026
Unprompted review
Venn Group logo

Reply from Venn Group

Dear Georgina,

Thank you for your feedback.

We are pleased to hear that Marc has consistently provided efficient and effective support in sourcing temporary staff, with several candidates successfully transitioning to permanent roles. Delivering timely communication and high-quality applicants is central to our recruitment approach, and it is great to know this has met your expectations.

We appreciate your recommendation and look forward to continuing to support your staffing requirements.

Kind regards

Elly Hanna
Head of External Communications & Engagement

Rated 5 out of 5 stars

Overall a good experience working with…

Overall a good experience working with Venn Group. Pippa was helpful, approachable and friendly. She gave gentle reminders of timesheet approval and was available for a chat if needed. When I was asked to extend my contract Pippa helped negotiate a salary increase for which I was very grateful.
A friendly, professional team!

December 24, 2025
Unprompted review
Venn Group logo

Reply from Venn Group

Dear Jonathan,

Thank you for your kind feedback.

I'm pleased to hear that your experience with Venn Group, especially with Pippa, was friendly, professional, and supportive. From timely reminders to assisting with contract negotiations, providing attentive guidance is at the heart of what we do, and it’s great to know this made a difference for you.

We appreciate your recommendation and look forward to working with you long into the future.

Kind regards

Elly Hanna
Head of Communications & Engagement

Rated 5 out of 5 stars

The experience with Pippa was really supportive and comforting. The whole experience felt like a hug

The experience with Pippa was really positive. She was helpful, considerate and very supportive. She is an angel

January 12, 2026
Unprompted review
Venn Group logo

Reply from Venn Group

Dear Missgloriakabamba,

Thank you for your kind words. We’re delighted to hear that Pippa made such a meaningful impact and provided support that felt comforting and uplifting. I’ll share your message with her and I know it will mean a lot to her.

I wish you every success in your new role and we look forward to working with you long into the future.

Kind regards

Elly Hanna
Head of Communcations & Engagement

Rated 5 out of 5 stars

I just wanted to say a huge thank you…

I just wanted to say a huge thank you to Marc Goodliffe‑Kilroy, (Senior Consultant) for helping me land my new role. From our first conversation, he communicated clearly, checked in regularly, and always made sure I knew what was happening next. What really made a difference was how genuine he was throughout the whole process, he listened to what I actually wanted, gave honest advice, and I never felt like just another candidate. I’m really grateful for his support and would happily recommend him to anyone looking for a recruiter who truly cares.

January 20, 2026
Unprompted review
Venn Group logo

Reply from Venn Group

Dear Vish,

Thank you so much for your feedback and recommendation, we really appreciate you taking the time.

I'm so pleased to hear about your experience working with Marc. The way you’ve described his approach is exactly what we aim for, and it’s great to know you felt supported and genuinely listened to throughout the process.

Huge congratulations on your new role we wish you every success and look forward to working with you long into the future.

Kind regards,
Elly Hanna
Head of Communications & Engagement

Rated 5 out of 5 stars

Great Service Provision

I have found the Venn Group to be exceptional in their service provision. They are receptive and efficient in all of their dealings. I was allocated a fantastic adviser - Adriana Patel whose personal approach and professionalism exceeds those in this sector. She always secures positive results / placements and works tirelessly behind the scenes to achieve the best outcome.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

My experience with the company was…

My experience with the company was excellent from start to finish. The consultants were friendly, knowledgeable, and quick to respond to any questions I had. Within a short time, they connected me with a role that aligned perfectly with my background and aspirations. I’m truly grateful for their support and professionalism.

December 3, 2025
Unprompted review
Rated 1 out of 5 stars

Horrendous experience with a…

Horrendous experience with a disingenuous recruitment agent. Avoid!

November 19, 2025
Unprompted review
Venn Group logo

Reply from Venn Group

Dear Holly,

Thank you for sharing your feedback. I’m very sorry for the frustration and disappointment you experienced.

Our priority is always to support candidates professionally and transparently, and I am disappointed you felt the experience did not reflect the standard we strive to deliver. I will review what happened to ensure we continue improving our communication and support.

If you would like to discuss your experience further, please feel free to get in touch with me directly.

Kind regards
Elly Hanna
Head of Communications & Engagement

Rated 5 out of 5 stars

Great company

Great company. Give Lewis a raise he's awesome

November 17, 2025
Unprompted review
Venn Group logo

Reply from Venn Group

Dear Elliot, Thank you for your 5 star review and recommendation. I will be sure to pass your praise on to Lewis and his line manager!
Kind regards
Elly Hanna
Head of Communications & Engagement

Rated 5 out of 5 stars

Venn Group have helped me secure…

Venn Group have helped me secure contract work for 15-years, and continue to be a lifeline in helping me secure future employment in London.

November 10, 2025
Unprompted review
Venn Group logo

Reply from Venn Group

Dear Grant,
Thank you for taking the time to share your feedback and for partnering with us. We truly appreciate your trust and support. It is dedicated candidates like you who have played a vital role in our continued success and growth. As we look ahead to celebrating 25 years of excellence in 2026, we are grateful for the relationships that have made this milestone possible. Thank you once for being part of our journey.
Kind regards
Elly Hanna
Head of Engagement & Communications

Rated 5 out of 5 stars

Supportive, friendly, professional and care

I had a good experience with Venn Group. James Croix is extremely professional, friendly, and genuinely supportive throughout the process. James kept me informed at every stage, provided valuable guidance on payroll, weekly timesheet approvals throughout my tenure and kept me uptodate on client next steps. It’s clear they truly care about their candidates and work hard to find the right opportunities. I’m happy with the service and would highly recommend Venn especially James to anyone looking for reliable and dedicated recruitment support.

October 30, 2025
Venn Group logo

Reply from Venn Group

Dear Praveen,

Thank you so much for your wonderful review. James will be thrilled to know his professionalism, support, and clear communication made a meaningful difference throughout your process with us.

We always strive to ensure our candidates feel informed, valued and placed into roles that are the right fit, so your feedback means a lot.

I wish you continued success in your role, and thank you for choosing Venn Group as your recruitment partner.

Kind regards

Elly Hanna
Head of External Communication & Engagement

Rated 5 out of 5 stars

Great experience working with The Venn Group

I had a fantastic experience working with Tim Goggin at The Venn Group in relation to my new role. From the very beginning, his communication was clear, professional and supportive. He took the time to understand my career goals and provided excellent coaching to help me prepare for each stage of the recruitment process.

What I appreciated most was the time that both Tim and Harvey took to do a mock interview with me which I found really helpful as I’d been out of work for over 2 years and this prepared me to engage well at the real interview. Tim continually kept me updated on the progress of my application - I always knew where things stood and what to expect next. His guidance and encouragement made a real difference, and I felt genuinely supported every step of the way. Many thanks to Tim, Harvey and Rebecca.

October 17, 2025
Unprompted review
Venn Group logo

Reply from Venn Group

Dear Atinuke,

Thank you for your 5 star review. I'm delighted to hear about your positive experience working with Tim, Harvey, and Rebecca and will pass your kind words on to them. It’s great to know that their communication, support, and preparation helped you feel confident throughout the process. Thank you for choosing us as your recruitment partner and wish you every success in your new role.

Kind regards

Elly Hanna
Head of External Communications & Engagement

Rated 5 out of 5 stars

Great agency with great Staff

Great agency with great Staff. Pippa was especially helpful in helping me secure my new role

October 14, 2025
Unprompted review
Venn Group logo

Reply from Venn Group

Dear Chris,
Thank you so much for your 5 star review and congratulations on your new role! I will pass on your praise to the team and of course Pippa.

Thanks again and we look forward to working with you long into the future.

Kind regards

Elly Hanna
Head of External Communications & Engagement

Rated 5 out of 5 stars

Excellent service and support from Venn Group

My experience with Venn Group has been outstanding from start to finish. The team of Myles (Pippa and Megan) I dealt with were professional, friendly, and genuinely interested in helping me find the right role. They took the time to understand my skills and what I was looking for, and matched me with opportunities that suited me perfectly.

Communication was always prompt and clear — I felt supported at every stage of the process, and they were always available to answer my questions. What really stood out was their personal approach and dedication, which made the whole experience smooth and stress-free.

Thanks to their efforts, I’ve now secured a position that I’m really pleased with. I wouldn’t hesitate to recommend Venn Group to anyone looking for a reliable and trustworthy recruitment agency.

September 15, 2025
Unprompted review
Venn Group logo

Reply from Venn Group

Dear Richárd,

Thank you so much for your 5 star review. We’re delighted to hear that you had such a positive experience with Venn Group and that Myles, Pippa, and Megan were able to support you throughout the process.

Our team takes great pride in getting to know each candidate so it’s wonderful to hear that you felt supported, informed, and that the process was smooth from start to finish.

Congratulations on securing your new role, we wish you every success and look forward to working with you long into the future.

Thank you again for taking the time to write this review and for recommending Venn Group.

Kind regards

Elly Hanna
Head of Communications & Engagement

Rated 5 out of 5 stars

My next assignment with Venn Group

The Recruitment consultant is very knowledgeable about the job role I applied and helpful through out the process.

August 21, 2025
Unprompted review
Venn Group logo

Reply from Venn Group

Dear Mr Sampathge,

Thank you for your five star review. I am happy to hear you felt supported throughout your recruitment process and we look forward to working with you long into the the future.

Kind regards

Elly Hanna
Head of Communications

Rated 5 out of 5 stars

A great company

A great company, they have a focused approach to employment engagement with candidates that is orientated around suitability not commissions. A refreshing approach. Definitely would recommend to both employers and to candidates.

July 28, 2025
Unprompted review
Venn Group logo

Reply from Venn Group

Dear Graham,

Thank you for your 5* review, we really appreciate you taking the time to recommend our service. Our aim is always to build lasting relationships founded on trust and open communication, and we look forward to working with you for many years to come.

Thanks again,

Elly Hanna
Head of Communications

Rated 1 out of 5 stars

Don't recommend

Don't recommend, sick of them calling you for a role, even then mess it up when it comes to who contacts you for thr same role from their recruitment consultants,then only for you to send your cv -get you excited about being considered, then nothing! Happens everytime, been over 3 roles only to get told after chasing/checking in that the "job is on hold,sorry". Unreliable. Don't know where they getting some job roles from that this happes so often with them.will ignore their job propersittions from now on.my old manager blocked them as they kept calling to enquire about any new role to work with them as agency, make you wonder why,she can smell chaos from a mile.

July 1, 2025
Unprompted review
Venn Group logo

Reply from Venn Group

Dear Bubba Bubs,

Thank you for taking the time to share your feedback. I’m sorry to hear about your negative experience and can appreciate how disappointing it must have been to feel let down after being approached for multiple roles.

At Venn Group, we strive to provide a professional and consistent service to every candidate we work with. It’s clear from your comments that this hasn’t been your experience.

Unfortunately, without knowing your name or the specific details of the roles you mentioned, I’m unable to properly investigate what happened in your case. If you would feel comfortable doing so, please reach out to me at ehanna@venngroup.com. I would appreciate the chance to understand more and review our service.

Thank you again.
Kind regards

Elly Hanna
Head of Communications & Engagement

Rated 5 out of 5 stars

Great experience with Venn Group

Great experience with Venn Group. The team is friendly, professional, and truly dedicated to finding the right roles. I’ve worked in both Housing and NHS positions through them.

Shout out to Sammy — calm, poised, and really knows her stuff. She was very helpful in offering constructive feedback when I was preparing for an interview. I remember giving her an example, and she advised me on how to turn it into a positive! 😊 She’s genuinely supportive throughout the process. Highly recommend!

May 30, 2025
Unprompted review
Venn Group logo

Reply from Venn Group

Dear Patrice,

Thank you so much for taking the time to share your experience with Venn Group. I’m thrilled to hear that you've had such a positive journey working with our teams across both Housing and NHS roles.

I’m pleased to hear that Sammy made such a meaningful impact during your interview preparation, and I will ensure she gets recognition for her excellent services levels.
Your review is greatly appreciated, and your recommendation means a lot to us. We look forward to continuing to support you in your career and wish you all the best in your current role.

Kind regards

Elly Hanna
Head of Communications & Engagement

Rated 5 out of 5 stars

Best recruiter I've worked with…

The support I have received by both Johnny Shaw and Dan Tyler has been second to none. Never, in my 30 years of IT consulting have I had such fantastic support. Their communication has been second to none, a complete delight to work with. Clear, simple, efficient, communicative. Exactly what you need.

July 10, 2025
Unprompted review
Venn Group logo

Reply from Venn Group

Dear Carolyn

Thank you so much for your kind words and taking the time to write this review.

I am thrilled to hear that your experience with Johnny Shaw and Dan Tyler has set a new standard after 30 years in IT consulting - that means a great deal to us. Providing clear, efficient, and reliable support is exactly what we strive for, and it’s incredibly rewarding to know that came through in your interactions. I’ll be sure to pass along your kind words to Johnny and Dan.

Thanks again and we look forward to working with you long into the future.

Kind regards

Elly Hanna
Head of Communications & Engagement

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