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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and genuine dedication to finding the right roles. Many highlight the excellent customer service, noting clear and consistent communication, prompt responses, and personalized support throughout the recruitment process. People appreciate the guidance and coaching provided, which made their job search smooth and stress-free. However, some people were dissatisfied with the communication, describing it as awful and feeling that some staff acted friendly but lacked understanding. A few other people also felt that the company would make promises that were not kept, such as jobs being put on hold after chasing for updates.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the professionalism, clear... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the staff's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had Nathan Welch as my contact at Venn. Couldn't ask for a better handler. Always helpful and did what he could to make sure that everything went smoothly. Excellent candidate handler. Venn made the... See more

Company replied

Rated 5 out of 5 stars

Great experience with Venn Group. The team is friendly, professional, and truly dedicated to finding the right roles. I’ve worked in both Housing and NHS positions through them. Shout out to Sammy... See more

Company replied

Rated 5 out of 5 stars

Overall a good experience working with Venn Group. Pippa was helpful, approachable and friendly. She gave gentle reminders of timesheet approval and was available for a chat if needed. When I was a... See more

Company replied

Rated 5 out of 5 stars

Recently come off a job for Venn only a weeks work but couldn’t complain at the effort from Finn walker. Never had someone with so much passion and drive to get someone into work, he’s a real credit t... See more

Company replied


Company details

  1. Recruitment Service

Written by the company

We make recruitment personal, it's never just a job. Our specialist teams are connected to the best talent in the country and we are experts in providing the most suitable recruitment solution for your requirement. Whether this be a short-term helping hand, a bridging interim, a new position or the creation of an entire project delivery team; we are committed to delivering a positive and cost effective outcome. Our comprehensive recruitment services offer tailored solutions across contract and interim placements, fixed-term and permanent hires, retained searches, and statement of work projects. Areas of delivery: Communications & Marketing Construction & Engineering Defence & Security Estates & Facilities Finance & Accountancy Financial Services Government Housing Healthcare Human Resources Legal Procurement & Supply Chain Rail Risk & Governance Technology Third Sector & Education Our locations: London Manchester Birmingham Milton Keynes Bristol


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

59 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great experience with Venn Group

Great experience with Venn Group. The team is friendly, professional, and truly dedicated to finding the right roles. I’ve worked in both Housing and NHS positions through them.

Shout out to Sammy — calm, poised, and really knows her stuff. She was very helpful in offering constructive feedback when I was preparing for an interview. I remember giving her an example, and she advised me on how to turn it into a positive! 😊 She’s genuinely supportive throughout the process. Highly recommend!

May 30, 2025
Unprompted review
Venn Group logo

Reply from Venn Group

Dear Patrice,

Thank you so much for taking the time to share your experience with Venn Group. I’m thrilled to hear that you've had such a positive journey working with our teams across both Housing and NHS roles.

I’m pleased to hear that Sammy made such a meaningful impact during your interview preparation, and I will ensure she gets recognition for her excellent services levels.
Your review is greatly appreciated, and your recommendation means a lot to us. We look forward to continuing to support you in your career and wish you all the best in your current role.

Kind regards

Elly Hanna
Head of Communications & Engagement

Rated 5 out of 5 stars

Best recruiter I've worked with…

The support I have received by both Johnny Shaw and Dan Tyler has been second to none. Never, in my 30 years of IT consulting have I had such fantastic support. Their communication has been second to none, a complete delight to work with. Clear, simple, efficient, communicative. Exactly what you need.

July 10, 2025
Unprompted review
Venn Group logo

Reply from Venn Group

Dear Carolyn

Thank you so much for your kind words and taking the time to write this review.

I am thrilled to hear that your experience with Johnny Shaw and Dan Tyler has set a new standard after 30 years in IT consulting - that means a great deal to us. Providing clear, efficient, and reliable support is exactly what we strive for, and it’s incredibly rewarding to know that came through in your interactions. I’ll be sure to pass along your kind words to Johnny and Dan.

Thanks again and we look forward to working with you long into the future.

Kind regards

Elly Hanna
Head of Communications & Engagement

Rated 5 out of 5 stars

I had an exceptional experience with…

I had an exceptional experience with The Venn Group. Sophie and Gianluca were absolutely brilliant in handling my placement. They were professional, responsive, and genuinely cared about my needs. Within just a few days of sending my CV, they secured a placement for me, which was incredibly efficient. They also followed up regularly to ensure I was settling in and everything was going smoothly. I highly recommend The Venn Group for their outstanding service and dedication to their clients. Thank you, Sophie and Gianluca, for making the process so seamless!

July 3, 2025
Unprompted review
Venn Group logo

Reply from Venn Group

Dear Asif,

Thank you so much for your kind words and for taking the time to share your experience with us.

We’re delighted to hear that Sophie and Gianluca provided you with such a positive and seamless experience. It’s wonderful to know that their responsiveness and commitment made a real difference in your placement journey.

Your recommendation means a great deal to us. We’re so pleased we could help you take this next step and will continue to be here to support you throughout your assignment and beyond.

Wishing you continued success in your new role, and thank you again for choosing Venn Group.

Kind regards

Elly Hanna
Head of Communications & Engagement

Rated 5 out of 5 stars

Recently come off a job for Venn only a…

Recently come off a job for Venn only a weeks work but couldn’t complain at the effort from Finn walker. Never had someone with so much passion and drive to get someone into work, he’s a real credit to your team. Cause of him I’d definitely work for Venn again, stayed in contact through out and got situations resolved very quick, spot on bloke and agency

June 23, 2025
Unprompted review
Venn Group logo

Reply from Venn Group

Dear Ben,

Thank you so much for your kind words and for taking the time to leave a review. We're really pleased to hear that you had a positive experience working with Finn Walker — he is a valued member of our team, and your feedback reflects the dedication and passion he brings to his role every day.

We look forward to working with you again in the future, and if there's anything you ever need, don't hesitate to get in touch.

Kind regards

Elly Hanna
Head of External Communications

Rated 5 out of 5 stars

Professional

Gianluca and the team made securing a Locum role very straight forward
Regular phone and email contact
Would definitely recommend

June 6, 2025
Unprompted review
Venn Group logo

Reply from Venn Group

Dear Milly,
Thank you for taking the time to share your positive experience. We're delighted to hear that Gianluca and the team made your locum placement experience smooth and straightforward.

We really appreciate your recommendation and look forward to working with you long into the future.

Kind regards
Elly Hanna
Head of Communications & Engagement

Rated 1 out of 5 stars

Stay well away!

Stay well away from this organisation.Totally incompetent. They lied from start to finish!Wrote a contract contradicted itself and did not clearly state working conditions. From my experience I dont think they had any interest in the job role, client or employees welfare only in filling their own bank account. The communication was awful. Kept changing their story to suit. But no responsibility. Acting friendly but clearly no idea what they were doing. Now waiting to see if they will actually have the decently to pay me as they completely wasted my time and could have damaged my reputation

June 24, 2025
Unprompted review
Venn Group logo

Reply from Venn Group

Dear Wicked Devon,

Thank you for sharing your feedback. I'm sorry to hear about your experience and regret that you feel this way. It's very difficult for me to investigate or respond fully without knowing the specific details or context surrounding your concerns.

We take all feedback seriously, and I would genuinely appreciate the opportunity to understand more so we can address any issues appropriately. Please do get in touch with me directly so we can look into this together and work toward a resolution.

Kind regards
Elly Hanna
Head of Communications & Engagement

Rated 1 out of 5 stars

How to Report Venn Group to the Regulator

My experience began in April last year and is still ongoing. There are too many issues to enumerate here but dealing with Venn Group has cost me a measure of my health. Like many of the people commenting, my experience related to conduct by agency staff, not least continuing to contact me when I asked them not to and them attempting to enable the client not to pay me money owed. (I was paid in the end, but I had to negotiate this myself. Meanwhile Venn Group kept contacting me trying to get me to back off. Now that I have complained about their conduct, they're attempting to take credit for the payment.)
Venn Group introduced me to a predatory umbrella company (saying that this company was one of their best and doing the hard sell). Due to misrepresentations, I was out of pocket every week for 6 months. This is money that I cannot recover.
Contractors and agency workers are protected by employment legislation. Recruitment agencies are not entitled to mislead, misrepresent or manipulate individuals who register with them. They are making a significant profit from interim placements.
If you have concerns about Venn Group or any other agency you can raise a complaint with the regulator. As with any issue, the more complaints received, the more likely the regulator is to follow up quickly. (This service is different to ACAS.)

Contact:
Employment Agency Standards Inspectorate
Old Admiralty Building, Admiralty Place
London SW1A 2DY
Website, email and helpline are online. Trust Pilot doesn't permit links in posts.

There are many reputable and professional agencies who engage in best practice. In my experience and my opinion, Venn Group is not one of them and should be avoided.

April 8, 2024
Unprompted review
Rated 5 out of 5 stars

Professional they know their market

Down to earth straight forward.. how refreshing!

October 22, 2024
Venn Group logo

Reply from Venn Group

Dear RB,

Thank you for your 5 star review. We're pleased to hear that our straightforward approach resonated with you. We aim to keep our approach clear and grounded, so it's great to know you found it refreshing. Thanks again for your feedback, and we look forward to working with you long into the future.

Kind regards
Elly Hanna
Head of Communications

Rated 1 out of 5 stars

Don’t want to pay weekends properly

The SAD thing is I started with them the good one is coming now the wages is not so bad but now is coming the bad one doesn’t want to pay extra for the weekend work when I told them is see to me is only flat rate if you don’t want to come in the weekend is no problem is somebody else coming.Is so SAD this things

September 16, 2024
Unprompted review
Venn Group logo

Reply from Venn Group

Dear Grigas,
Thank you for your review, I am unable to find your profile on our system to investigate this further so please do get in touch on my email below.

It worth noting that the pay rates we offer and adhere too are set by the end user.

I look forward to hearing from you.

Kind regards

Elly Hanna
ehanna@venngroup.com

Rated 1 out of 5 stars

Unsolicited communications via WhatsApp…

Unsolicited communications via WhatsApp and incredibly unprofessional. Open conversations with ‘Hello’ and nothing more, then once you respond proceed to talk/text like a moody teenager.

Not recommended it the slightest.

September 19, 2024
Unprompted review
Venn Group logo

Reply from Venn Group

Dear James,

From you review I believe you have been targeted by a recent scam on WhatsApp. I can confirm this is not us so please report and block. We never use this platform for unsolicited contact.

We have tried to alert people to this on our website and I am sorry you were targeted.

Many thanks
Elly

Rated 1 out of 5 stars

Clowns

Take a day off and Venn group will phone your family, make them think you're dead, get the police involved and then not pay you for the day you did work. Absolute shambles of a company. The amount of stress they'll make for you is a joke.

June 24, 2024
Unprompted review
Rated 1 out of 5 stars

This agency is so poor

This agency is so poor, it’s a wonder anyone gets anything done. They pick & choose who they give work to & don’t answer emails or return phone calls if you’re not a favourite. There are loads of jobs in London in my field but not according to my inbox. It’s fine as there are better agencies who don’t lie & who pay better rates. Avoid them

March 27, 2024
Unprompted review
Rated 1 out of 5 stars

I have been with Venn Group for ten…

I have been with Venn Group for ten years. Initially, it was all right, but everything started to go south two years ago. Even though they do not have enough jobs to go around, they will email to say they have a position on offer, that one should send an updated CV, and that they will call to discuss it. I have received this kind of email a few times, the last one was sent by Jorinta Zarembaita - Consultant. But for some reason, no one ever calls back to discuss any job, and there are no follow-up emails. Why they do this, I do not understand.

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Recruiter

Excellent Recruiter up to Dec 2022, when I worked with them last. With the downward shift on the contract market, I would expect the unexpected.

December 16, 2022
Unprompted review
Rated 1 out of 5 stars

Do not use them

Do not use them. They lied to me about a job. Place me in a hostile working environment that discriminated against me then blamed me about it.

August 21, 2023
Unprompted review
Rated 1 out of 5 stars

No response to my requests to stop e-mailing me

Shocking Communications. Venn Group have been sending me unsolicited e-mails relating to job opportunities. I've formerly asked them to stop this and yet, despite having received my e-mails over the course of several weeks, they have completely failed to respond. This is a really appalling way to treat data subjects whose personal information they're processing.

July 28, 2022
Unprompted review

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