Delivery and communication were fine. My Vent-Axia Mev will not connect via bluetooth and I'm waiting for a warranty claim to be sorted.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have used a few times for my HVAC company, prices competitive, good selection of products no issues with delivery etc. Only gripe would be delivery charges, worked out at approx. 28% on a £30 order.
pricing and availability of goods was impressive. one comment, the parts were delivered on a saturday and as it is a building site it wasn't occupied. it would be good to have the option to pick a d... See more
I knew i wanted some ventilation, just not what i wanted/needed exactly. Having the ability to whatsapp and get some good advice really helped. Also, I missed a digit of the postcode from the de... See more
Company details
Written by the company
Ventilationland is the webshop for the United Kingdom with the largest range of ventilation products for private people and business customers.
Contact info
1 Brunel Way, SL1 1FQ, Slough, United Kingdom
- +441753260000
- info@ventilationland.co.uk
- www.ventilationland.co.uk
3.2
Average
317 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 16% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
pricing and availability of goods was…
pricing and availability of goods was impressive.
one comment, the parts were delivered on a saturday and as it is a building site it wasn't occupied. it would be good to have the option to pick a delivery day.
September 10, 2025
Unprompted review
The best selection of vents
The best selection of vents with slimline covers that I could find on-line. Ordering very efficient, delivery was quick and the product was exactly as advertised.
Would not hesitate to use again.
September 1, 2025
Unprompted review
Refund Issues
Was promised a refund for an item and after 3 weeks and multiple promises it has not been received. Don’t trust this company .
August 22, 2025
Unprompted review
Reply from Ventilationland
We’re sorry for the inconvenience you experienced. We can confirm that the full refund has been processed, and the proof of refund has been sent to you by email.
If you have any further questions or need assistance, please don’t hesitate to contact us directly.
Products as described and website…
Products as described and website helpful with dimensions and diagrams etc.
First time using this company and will do in future.
Dispatched and delivered quickly considering distance
August 5, 2025
Unprompted review
Amazing price and product so easy to…
Amazing price and product so easy to order brilliant company
August 5, 2025
Unprompted review
Placed my first order
Placed my first order, received some of the order, then got the rest 4 days later, which was late in the first place, placed a second order, some parts missing which again was late , still waiting on the other parts of the second order, it’s keeps getting delayed, have asked for a letter for a complaint, still not had an answer from company, on WhatsApp message have done the same , no response to my complaint, have spent over £3000 thousand pounds with this company, the worst service in the world, Please don’t use this company
June 25, 2025
Unprompted review
Reply from Ventilationland
Hello,
Thank you for your feedback.
We sincerely apologise for the delays you have experienced with your orders. You are correct that some parts were missing from your initial deliveries, these were items we do not hold in regular stock and therefore had to be specially ordered. Unfortunately, due to supplier closures over the summer period, this process has taken longer than usual. We have informed you of the delays along the way when we received word on them.
We can confirm that the outstanding parts have now been received from our supplier and will be dispatched to you within this week. We appreciate your patience and understanding, and we are committed to ensuring you receive your complete order as soon as possible.
Team Ventilationland
Have had a MVHR go faulty and cant get…
Have had a MVHR go faulty and cant get thru to anybody on the contact number which ever option you choose aways tells you to speak to them by whats app.
Tried this also and just over 1 hour and still waiting for a reply very poor customer service indeed.
August 4, 2025
Unprompted review
Reply from Ventilationland
Dear Mark,
Thank you for your review, and we're sorry to hear that your MVHR system has developed a fault.
Our sincere apologies for the inconvenience and the delay in our response via WhatsApp. Due to high demand, it can unfortunately take a bit longer for us to reply, and we understand that this can be frustrating.
We have received both your WhatsApp message and your email, and we will get in touch with you as soon as possible to provide a suitable solution.
Team Ventilationland
Good price and great delivery
July 24, 2025
Unprompted review
Great service & fast delivery
July 22, 2025
Unprompted review
Ubbink roof soil vent - Wales
Amazing service from Ventilationland, quick delivery, really well packaged and after i missed a part to make this work with ubbink ventub 110mm roof vent, they sent out the reducer to make it all work in a water tight manner (la gratis ) also they have all the necessary knowledge Great Company
July 24, 2025
Unprompted review
i'm a repeat customer
i'm a repeat customer , this time i had trouble locating my delivery it took 2 weeks to receive my items
July 21, 2025
Unprompted review
Competitive pricing and fast delivery.
Very competitive pricing with very fast delivery - easy online ordering process with a good range of products.
June 21, 2025
Unprompted review
Quick postage
Quick postage, easy buying, great product and fair price.
June 27, 2025
Unprompted review
A good product that was perfect for the…
A good product that was perfect for the job. Easy to order and delivered in a short time after order was placed.
June 24, 2025
Unprompted review
The team were really helpful
The team were really helpful, with technical support where needed. Only thing letting the score down was paying them! It took forever…
June 20, 2025
Unprompted review
Fantastic customer service.
June 7, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.